MohamedSamy

Mr

Egyption Born on: **/**/**** Menouf - Egypt

adnnsh@r.postjobfree.com 002*********** Married Male Address: Aboud - al zawya al hamra

Objective:

Seeking a position that will take full advantage of my education or my personal skills at reputable company and where my background and experience can be well utilized

Education:

faculty of tourism &hotels sadat city

1/10/2002 - 1/6/2006

bachelor degree

Department of hotels management

Grade; very good

Experience:

Bazooka fried chicken and choclate Assistant Manger 16-9-2019 - Till now

Maser al gedidah

1-lead qualified team to achieve our organization targets 2-train new hired staff in different station

3-follow up food safety and hygiene

4-Implementation of the operations standard, and distributing assignment among the team according to their capabilities to ensure the highest level of service and product quality …. 5-maximizing sales, Revenue &efficiencies by marketing flyer distribution, suggest of selling 6-plans and participates in the delivery of marketing programs. Local store marketing 7- Achieve company managerial targets to increase sales and Support its growth... 8-Budget assessment, Financial statement, forecasted Analysis, Food /Labor /and all Cost Management \Marketing

\Development, management in hospitality &Catering

9-Inventory Control, Preventive Maintenance, Professional Delimit &Quality Coaching, standard Operation Procedures, Hygiene, Quality Tools, Client Satisfaction Focus Group &Survey 10- Maintain the high standards of customer satisfaction product quality, Cash sales receipt and employment practices 11-prepare sales forecasting and its update, ordering system. 12-Assist the store manager in the control of all P&L line items and helps to budget and control assigned tasks 13-Assist in training of Service Experts and Managers Trainees 14-Helps complete monthly store reports

15-Assign job positions to staff members to ensure that all positions necessary to the restaurant’s operations are filled and hire staff on successful completion

16-Supervise personnel as they greet customers and take their orders to ensure that customer needs are satisfied promptly and courteously

17-Supervise staff in cleaning both equipment and facilities to ensure that sanitation standards are compiled and maintained all the time in a neat and attractive manner 18-Receive and resolve customer complaints to ensure customer satisfaction 19-Take stock inventory, controllable and cash checks, to provide accurate data needed for ordering supplies and identify shortages & overages

20-Provide employees with 4 step training method in all areas, including food preparation, sanitation, proper appearance, customer courtesy, suggested selling techniques, etc. 21-Evaluate employee performance & recommend appropriate action to the Restaurant Manager 22-Complete staff schedule

23-To ensure efficient stock control management for the restaurant 24-To ensure repairs and maintenance are taking place 25-To maintain a clean and hygienic working environment at all times according to brand standards

(Americana) united Arab emirates Kfc shift supervisor 01/04/2007 - 10/01/2010

Dubai

1-lead qualified team to achieve our organization targets 2-train new hired staff in different station

3-follow up food safety and hygiene

4-Implementation of the operations standard, and distributing assignment among the team according to their capabilities to ensure the highest level of service and product quality …. 5-maximizing sales, Revenue &efficiencies by marketing flyer distribution, suggest of selling 6-plans and participates in the delivery of marketing programs. Local store marketing 7- Achieve company managerial targets to increase sales and Support its growth... 8-Budget assessment, Financial statement, forecasted Analysis, Food /Labor /and all Cost Management \Marketing

\Development, management in hospitality &Catering

9-Inventory Control, Preventive Maintenance, Professional Delimit &Quality Coaching, standard Operation Procedures, Hygiene, Quality Tools, Client Satisfaction Focus Group &Survey 10- Maintain the high standards of customer satisfaction product quality, Cash sales receipt and employment practices 11-prepare sales forecasting and its update, ordering system. 12-Assist the store manager in the control of all P&L line items and helps to budget and control assigned tasks 13-Assist in training of Service Experts and Managers Trainees 14-Helps complete monthly store reports

15-Assign job positions to staff members to ensure that all positions necessary to the restaurant’s operations are filled and hire staff on successful completion

16-Supervise personnel as they greet customers and take their orders to ensure that customer needs are satisfied promptly and courteously

17-Supervise staff in cleaning both equipment and facilities to ensure that sanitation standards are compiled and maintained all the time in a neat and attractive manner 18-Receive and resolve customer complaints to ensure customer satisfaction 19-Take stock inventory, controllable and cash checks, to provide accurate data needed for ordering supplies and identify shortages & overages

20-Provide employees with 4 step training method in all areas, including food preparation, sanitation, proper appearance, customer courtesy, suggested selling techniques, etc. 21-Evaluate employee performance & recommend appropriate action to the Restaurant Manager 22-Complete staff schedule

23-To ensure efficient stock control management for the restaurant 24-To ensure repairs and maintenance are taking place 25-To maintain a clean and hygienic working environment at all times according to brand standards Marriott sharm el sheikh hotel : At your service runner 01/02/2010 - 30/11/2010

Sharm Al sheikh

*receive internal and external calls.

Reef oasis blue bay : Telephone operator

01/01/2011 - 05/30/2011

Sharm el sheikh

*receive internal and external calls

restaurant Mo'men assistant manager

06/20/2011 - 10/30/2013

Cairo

1-lead qualified team to achieve our organization targets 2-train new hired staff in different station

3-follow up food safety and hygiene

4-Implementation of the operations standard, and distributing assignment among the team according to their capabilities to ensure the highest level of service and product quality …. 5-maximizing sales, Revenue &efficiencies by marketing flyer distribution, suggest of selling 6-plans and participates in the delivery of marketing programs. Local store marketing 7- Achieve company managerial targets to increase sales and Support its growth... 8-Budget assessment, Financial statement, forecasted Analysis, Food /Labor /and all Cost Management \Marketing

\Development, management in hospitality &Catering

9-Inventory Control, Preventive Maintenance, Professional Delimit &Quality Coaching, standard Operation Procedures, Hygiene, Quality Tools, Client Satisfaction Focus Group &Survey 10- Maintain the high standards of customer satisfaction product quality, Cash sales receipt and employment practices 11-prepare sales forecasting and its update, ordering system. 12-Assist the store manager in the control of all P&L line items and helps to budget and control assigned tasks 13-Assist in training of Service Experts and Managers Trainees 14-Helps complete monthly store reports

15-Assign job positions to staff members to ensure that all positions necessary to the restaurant’s operations are filled and hire staff on successful completion

16-Supervise personnel as they greet customers and take their orders to ensure that customer needs are satisfied promptly and courteously

17-Supervise staff in cleaning both equipment and facilities to ensure that sanitation standards are compiled and maintained all the time in a neat and attractive manner 18-Receive and resolve customer complaints to ensure customer satisfaction 19-Take stock inventory, controllable and cash checks, to provide accurate data needed for ordering supplies and identify shortages & overages

20-Provide employees with 4 step training method in all areas, including food preparation, sanitation, proper appearance, customer courtesy, suggested selling techniques, etc. 21-Evaluate employee performance & recommend appropriate action to the Restaurant Manager 22-Complete staff schedule

23-To ensure efficient stock control management for the restaurant 24-To ensure repairs and maintenance are taking place 25-To maintain a clean and hygienic working environment at all times according to brand standards Aljahra Copthorne Hotel (Kuwait) Guest Service Agent 08/01/2014 - 12/30/2017

Kuwait

welcome guests as they arrive at the hotel.

completing procedures when guests arrive and leave provide guests with information.

taking and passing on messages to guests

*check wake-up calls

*dealing with special requests from guests (like booking theatre tickets or storing valuable items).

*answering questions.

*dealing with complaints or problems

choosing rooms and handing out keys

preparing bills and taking payments.

taking reservations by telephone or email.

checking guests in and out

dealing with complaints or problems

*check DND for the day.

*Check birthday for today and tomorrow and Function for the day.*

*Read fo logbook and take hand over from and to previous/next shift.

*Save the downtime and print out for the necessary reports.

*Make sure front office area is clean and tidy.

*Ensure all arraval rooms are blocked.

*Ensure all departure bills/Lpoes attached in RC,s.

.*Check next day arrival and departures.

*Check rate discrepancy,discounted rate with GM approval and LPO for corporate guest.

*Follow up the VIP rooms and wedding amenities for today,s arraival.

*Follow up LOP/COMP/UPG/EXH/S.RATE with GM,S signature.

*Check transportation logbook (pick up and drop off).

*Check the reception E-mail and Traces.

*Prepare show room keys for the day .

*Housekeeping discrepancy to be sign by FOM and check DND rooms to follow up.

*Check reservations entered on and by (previous &present day).

*Check cancelled booking and no shows.

*Check credit limit/balance of all in house guests (corporate and individual).

*Clearance of guest bills for short /long staying guests.

*Check guest folio and PM Account .

*Ensure checking checked-in guests RC,S (Registration Cards).

*Monitor FO,concierge and first Aid supplies.

*Ensure all request and complaint has been logged and emailed Administrative specialist (dief group investments

Administrative specialist (dief group investments

07/01/2018 - 15-9-2019

Shebin El kom

*meet and greet customers and direct them to the right department.

*receive internal and external calls.

*arrange meetings and conferences.

*Make sure all the company’s reception and offices clean and tidy>

*Mange buffet staff to serve visitors and employees .

*Mange housekeeping staff.

*Make supplies request for buffet, housekeeping and stationary.

*Make maintenance request and follow up.

*Make flowers order.

*Follow up inventory to all supplies

Language Skills:

English

Arabic

Technical Skills:

Opera system skills

AMWS system skills

Good Knowledge of Windows & Office.

• administration and customer service skills

• Fast learner & team player

References:

• Mr. Abdelsalam Hatem Front Office Manager Al Jahra Copthorne Kuwait. Mobile No:-009**-********

Contact this candidate