Shavetta Simmons

Amazing customer service skills ranging from medical, administration, hospitality and meeting new friendly faces on a day to day basis

Lawrenceville, GA 30046

adnno2@r.postjobfree.com

1-678-***-****

Love meeting new people looking to grow in a challenging and upbeat environment. Amazing expertise in Microsoft office, courier and customer service support Willing to relocate to: Atlanta, GA - Las Vegas, NV - Houston, TX Authorized to work in the US for any employer

Work Experience

Client Support Representative

Arise Virtual Solutions - Remote, OR

December 2014 to Present

• Answer phones for customers inquiring about deductions and credits, help assist with preparing return and amending tax returns.

• Screen share with customer to add information into returns USPS Mail Carrier

USPS - Duluth, GA

August 2018 to March 2019

I delivered mail to a designated route daily, I sort mail daily to prep for my route Direct TV Tech Support

Convergys

August 2014 to April 2016

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

• Responsible for activations, customer service, E-services, revenue, fraud, business and technical/ roaming support inquiries, and other duties as required

• Utilize operational systems to process purchases of AT&T products and services for payments, wireless bills and accessories

Supervisor: Rein Gray 513-***-**** may contact 15,000.00 worked 40 hours' weekly Healthcare courier and Enrollment servics

The Myers Group - Duluth, GA

August 2011 to January 2015

• Interview clients and collect data using the computer assisted telephone interviewing system

• Conducted healthcare risk assessments

• Educated members about healthcare plan enrollment status and benefits

• Set up appointments and confirm appointments, and contact members about doctors' visits and hospital stays

Supervisor: Ramona Ross 770-***-**** may contact Salary: 14,400 worked 40 hours' weekly Front Desk Receptionist

Ready to work program - Lawrenceville, GA

March 2011 to July 2012

• Greeted clients and answered telephone calls and handled inquiries regarding services.

• Created and managed client files

• File paperwork electronically

• Enter new clients into computer system and update information Supervisor: Dianne Phillips 706-***-**** may contact Salary: this was a volunteer position 30 hrs. Administrative Assistant/ Sales

South Georgia Journal

September 2008 to January 2011

• Responsible for performing cold calls to potential clients

• Developed marketing materials for client presentations

• Managed customer files, invoiced clients, Used Adobe Publisher, In design, Photo Shop

• Contacted clients regarding outstanding invoices

• Assisted in the production of news articles

• Authorize payments, and collect payments on past due accounts Supervisor: Elliott Norris 912-***-**** may contact Salary: 16,000 worked 32 hours' weekly Front Desk Clerk/Night Auditor

New Roads

November 2000 to January 2002

• Respond to inquiries and resolved customers' service and billing complaints

• Perform merchandise exchanges, refunds and made bill adjustment

• Contact customers/respond to inquiries; notify them about claim investigation Supervisor: Judith Simmons 912-***-**** may contact Salary: 15,840 40 hours' weekly Front Desk Receptionist

Friendly Gas Station

May 1998 to October 2000

• Greet customers entering establishments.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits. Supervisor: Alanda Butler 912-***-**** may contact Salary: 8,000.00 30 hrs. weekly Education

Bachelor's in Paralegal

St Leo University - Atlanta, GA

June 2017 to May 2021

Skills

• Customer Service

• Customer Support

• Customer Care (6 years)

• Call Center (6 years)

• CSR (6 years)

• Student (2 years)

• Cleaning Experience

• Data Collection

• Cold Calling

• Tax Experience

• Microsoft Publisher

• Presentation Skills

• Microsoft Outlook

• Event Planning

• Courier

• Administrative Experience

• Delivery Driver Experience

Certifications and Licenses

Driver's License

August 2019 to Present

I have a class c license

Additional Information

Please reach out to email me at adnno2@r.postjobfree.com and adnno2@r.postjobfree.com to set up the interview time that way I know to be by the phone during the hours that I stated because the phone is s WiFi call phone. I do apologize for any inconvenience that this may cause but I would like to be prepared for the interview just a few minutes ahead of time so that I can be in the quiet environment that allows me to concentrate on the the interview thank you in advance

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