CURRICULUM VITEA OF ELIZABETH RWATANGABO +256*********.

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ELIZABETH RWATANGABO

Kisaasi- Kyanja Road, Katumba Zone.

Kampala, Uganda.

Mobile: +256-***-***-***.

Email:adnnb5@r.postjobfree.com

PERSONAL PROFILE.

A self-motivated, creative and enthusiastic person with proven ability to multitask, plan, priorities tasks, work in teams, relate well with others, work well under pressure and accomplish complex assignments under aggressive time lines. Now seeking to contribute my experience and skills to achieve the corporate goals of your company.

EDUCATION BACKGROUND.

YEAR INSTITUTION AWARD

2014-2016 Makerere University

Business School

Bachelor’s degree in Human

Resource

Management(Awaiting final

results)

2009-2011 Makerere University

Business School

Diploma in Human

Resource Management

2007-2008 Maryhill High school UACE

2003-2006 Rubaga girls’ Secondary

School

UCE

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WORK EXPERIENCE.

Intern in the Human Resource department at Airtel Uganda

[1st June 2015-31stAugust 2015]

Accomplishments:

Received and reviewed hard copy curriculum vitae for various applicants and compiled them into various department files for future reference.

Sorted various employee files in alphabetical and numerical order and filed them in the respective employee files and in the cabinets as well as retrieving them when needed and refiling them after use.

Coordinated the execution of stuff engagement activities organized by the human resource department

Updated Human resource Management Systems of employee details such as places of residence dates of birth, academic details.

Scanned various employee documents and expense claim forms and updated the employees ‘physical files with the necessary documents.

Created employee files for new employees and ensured all the necessary documents were placed into the files.

Reviewed current welfare initiatives provided by the company and proposed what would be appropriate for different age ranges during a presentation to the company’s board of directors.

Reviewed and typed the recruitment and benefits & compensation policies of the company.

Coordinated interviews with the Talent Acquisition Management and Engagement Executive and prepared interview reports.

Participated in the company’s corporate social responsibility activities. CURRICULUM VITEA OF ELIZABETH RWATANGABO +256*********. Page 3 of 11

Administrative Assistant at International Hospital Kampala

[March 2012-August 2013]

Accomplishments:

Participated in reception work and switchboard management.

Received calls from internal and external callers, redirected calls to the respective personnel and kept accurate records of external calls made.

Answered telephone calls while responding to inquiries concerning doctors’ appointments and general information about the company.

Received clients and visitors and directed them to the respective departments.

Created records for new patients, filled patient information in an organized format and also provided access to records and patient files by retrieving patient records when required, delivering them to the users and re-filing them when returned.

Received and Distributed mail and other packaging to the respective personnel in the organization.

Backed up and updated the company’s telephone and contacts directory list.

Budgeted and planed for resources needed and utilized in the unit using guidelines provided by the finance department on cost centers which included efficient use and maintenance of equipment, consumables, utilities, telephone etc. with clear documentation.

Prepared Administrative monthly reports on the running of the clinic and the Children’s center.

Worked closely with the maintenance staff to ensure office maintenance.

Receipted and made postings of cash, insurance and invoicing payments.

Trainee as Customer Service Officer at Warid Telecom Uganda

[April 2011 – May 2011]

Accomplishments:

Carried out customer satisfaction surveys for high valued customers.

Lead Warid customers to several Warid telecom services like corporate mega bonus, Kawa, Pakalast, Swings to my beat etc.

Evaluated the quality of services provided at Warid customer care center.

Determined customer complaints through surprise calls.

Handled all authentic customer communication, directives, requests and enquiries received and ensured timely response.

Ensured service gaps were recorded and shared with branches periodically

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Volunteer during s.6 vacation at Forum for African Women Educationalists

[January - July 2009]

Accomplishments:

Delivered cheques and scholastic materials to beneficiaries in respective schools.

Monitored the school Head teachers and beneficiaries of the scholarship scheme and prepared a report.

Delivered essentials like pocket money to the beneficiaries of the scholarship scheme.

OTHER SKILLS AND COMPETENCIES.

Interpersonal skills, team spirit and result oriented

Computer skills in Microsoft office Word, Excel, Power Point, intranet and internet

Communication skills.

Awareness of work ethics.

Analytical skills

Good writing and conversational Knowledge of English language.

Leadership skills

Customer care skills

Flexible

Ability to work in a multi-national environment.

Business acumen.

CORE VALUES.

Humility

Honesty and integrity

Empathy

Commitment and Resilience

HOBBIES.

Singing and spending time with friends.

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REFEREES.

Vivienne Kasekende Namata.

Human Resource Executive,

Airtel Uganda,

Kampala-Uganda

adnnb5@r.postjobfree.com

Mobile: +256-*********

Mr. Jenkins Mulondo.

Team leader.

International Hospital Kampala.

Kampala-Uganda

Mobile: 075*******

Mr. Mpaata Zaid.

Lecturer,

Makerere University Business School.

Kampala-Uganda

Mobile: +256-***-***-***

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