Sarfraz Khan

Customer Service Representative

Indianapolis, IN 46231

adnn6f@r.postjobfree.com - 317-***-****

recognition. I will be an asset to your company.

WORK EXPERIENCE

Customer Service Representative

Gannett Regional Call Center - Indianapolis, IN -

2008-01 - 2018-12

Direct incoming calls from customers who wanted to subscribe the newspaper. Making sure that all the sales were

entered accurately, taking Credit Cards payments and secured them with confidentiality. Making outbound calls to

check up on customers if they have any issues with the service. Personal Sales & Service Manager

Financial Center First Credit Union - Indianapolis, IN - 2005-02 - 2005-06

Opening of all accounts pertaining to services such as checking, savings, share certificates, IRA and money market

accounts. Ordering of checking account necessities such as paper checks, debit cards. Interviewed and processed all

loan applications. Processed all loans. Upon verification of loan status, notification of customer was made and

appointment was scheduled with client so as to inform him/her of loan status. Ensured all documents pertaining to loan was accurate and up to date so the loan could be

closed in an efficient and accurate manner.

Customer Service Agent

ATA Airline - Indianapolis, IN -

2004-12 - 2005-04

Assisting all customers with process of check in and check out for air travel. Assured that all luggage and other personal

belongings were tagged and identified with the proper information for easy identification by customers upon arrival at their travel destination. Functioned as security agent by checking all travel documents and assured that customers

had the correct ticket for their particular flight and seating assignment.

Trace Agent

FedEx Corporations - Indianapolis, IN -

1991-07 - 2004-11

Direct incoming phone calls from primary agents and customers and answer customer Service inquiries. Enter

comments for traces. Type and run roll-over freight report. Locate packages and expedite as needed. Monitor PF8 screen for movement of freight.

Senior Operation Associate

Bank One - Indianapolis, IN -

1995-05 - 2001-01

Stripping documents. Operated 7780 machine. Reconciled any discrepancies found in deposits and daily business transactions. Assisted and trained new staff in home department. Resolved customer relation difficulties resulting from Bank One accounting errors. Cashier

Target Store - Indianapolis, IN -

1990-08 - 1992-01

Check out customers after they finished shopping. Direct customers contact, helped them with their merchandise. Store Manager

Salvation Army - Indianapolis, IN -

1989-07 - 1990-07

Opened and closed the store. Maintained inventory control log. Processed, coordinated, and followed up on vendor accounting bills to maintain ledger. Developed and maintained new vendor accounts. Interviewed and hired all the staff. Performed yearly reviews and ensured corporate compliance by all staff.

Assistant accountant

Salvation Army THQ - Lahore, PK -

1983-10 - 1988-09

Pk

Bank reconciliation. Maintained books, ledger and journals. Processed, coordinated and updated monthly and annual budget. Prepared monthly grant. Maintained daily cash balance sheet.

EDUCATION

Bachelor of Arts in Economics and Statistics

The Punjab University - Lahore, PK

1983-01

SKILLS

Customer Service, Problem Solving., RECEPTIONIST, RETAIL SALES, Customer Care, Customer Support, Call Center, CSR, Bilingual

ADDITIONAL INFORMATION

SKILLS Management, Customer Service. Problem Solving. Good Communication. Successful individual.