Reservations Manager Optical Assistant
Resume:
Lucinda Natasa Botha
adnmqy@r.postjobfree.com
Date of Birth: 04 December 1976
Gender: Female
Nationality: South African
Residing: Town Central,, Plettenberg Bay
Marital Status: Domestic Partnership
Driver’s License: None
Languages: English and Afrikaans (read, write and speak)
Contact Details: 084-***-****
SCHOOL HISTORY
1990 - 1994 Chapman Secondary School Port Elizabeth
Matriculated (with exemption)
EMPLOYMENT HISTORY
9 Nov 20 - Jan 21 Jnr Front of House Manager - Lookout Deck - Plettenberg Bay (Retrenched)
Frequent checks on pre and post shift checklist of FOH and bar cleanliness. Conducting vibe meetings with waitrons regarding stock, specials and duties. Capture invoices, wastage, production and requests on Micros. Supervising stock counts and inputting stock daily. Cashups and day end on Micros. Meet and greet patrons and dealing with complaints. Liaising with BOH stock and shortages. Making sure all current company procedures are adhered to including covid protocols.
Sept 19 - 6 Nov 20 Reservations Manager, The Dunes Hotel & Resort - Keurboomstrand (Resigned)
Handling national and international tour groups and agencies. Responding to
emails, queries and bookings. Forecasting reservations, applying room
blocks, handling guests and complaints, handling online bookings. Training
staff at reception. Delivering weekly reports to seniors. Invoicing tours
and agencies, following up on outstanding payments. Coordinate activities
with various departments including Restaurant with regards to menu planning
and guests dietary requirements.
Oct 2018 – Jan 2019 Receptionist, Mosdell, Pama & Cox Attorneys Plettenberg Bay
(Temp Assignment)
Operating Switchboard and relaying messages to designated persons.
Meeting & Greeting Clients. Organizing appointments. Assisting
Accounts department with Banking done on AJS Banking Programme .
General office admin – typing faxing, copying and email correspondence
Dealing with couriers and handling petty cash.
Nov 2018 - Feb 2019 Waitress, Stella Cornuti Del Mare Plettenberg Bay
Seasonal waitress serving patrons. Greeting patrons. Taking Bookings,
Cleaning and Prepping.
May 2017 – May 2018 Invoicing Clerk, CJR Gift Sales Johannesburg
(Resigned - relocate)
Invoicing orders from Chain stores and independent stores nationwide.
Assisting customers with orders, product and delivery queries. Solving
general queries, pricing and coding problems as well as office
technicalities. General office admin – typing, filing, copying. Assisting
reps with any orders needing special attention. Assisting Accounts
department with orders on hold and credit control. Problem solving in various
office issues. Assisting warehouse with general labour when deadlines need to
be met. Stocktaking, tagging, pricing, packing and boxing orders. Answering
telephones and email correspondence.
Feb 2013 – June 2015 Data Input Clerk, Ampath Pathologists Port Elizabeth
(resigned - relocate)
Data Capturing and Decoding confidential patient test information.
Reporting any abnormalities or anomalies in the test result to lab Technicians –
assisting in problem solving. A deadline driven environment where 85 +
patient test results per employee had to be achieved everyday due to high
volumes and high demand. Receiving Dr’ reports and analyzing test
information for correct system analysis and for correct test results to be
accurately captured for lab processing.
Feb 2011 – May 2012 Creditors Clerk/ Jnr Buyer, Xmeco Foundry Port Elizabeth
(Retrenched)
Creditors & Invoicing done on Accpac. Sorting mail, Reconciling and filing
Invoices. Buyer - buying raw materials nationwide to facilitate manufacturing
materials and supplies for Metal casting. Reception and managing switchboard.
Liaising with supervisors, buyers & reps, comparing quotes for products and
services. Ordering stationery and office supplies, general office duties filing,
invoicing, faxing, scanning and typing.
Dec 2008 - July 2010 Therapy Secretary, Clayton House Sub Acute Rehabilitation Facility Joburg
(Retrenched)
Operating Switchboard and relaying messages to practitioners. Deal with service
providers and making sure all office equipment and telephones are
working. Ordering stationery and office supplies, signing off goods on delivery,
organizing, filing and archiving files. Aiding and assisting visitors, medical aid
personnel and directing to relevant dept. Assisting all personnel with
departmental needs. Coordinate hospital driver activities. Dealing with medical
aids regarding updating the patient’s stay, liaise between hospital staff and
admin personnel. Patient case administration. Email daily reports to medical
Aids, typing of documents. Various ad hoc activities assigned by Managing
Director.
June 2006 – Sept 2008 Receptionist, Blue Cherry Optometrist Port Elizabeth
General Reception work- typing, answering telephones, placing orders,
invoicing, contacting medical aids and submitting medical submissions.
Meeting and dealing with patients, suppliers, lab technicians, credit controller
Signing delivered stock. Stock taking. Optical assistant in
fixing and adjusting spectacles, sunglasses and frames.
June 2003 - March 2006 Call Centre Consultant: ABSA Contact Centre Johannesburg
Service and Sales Consultant
Conducted surveys and analysis of Bank employees by rating and
Evaluating staff work performances, sales (both in and out bound
Telephonic Sales) Life Insurance, Hospital plan, Accidental Death Plan,
Overdraft facility Insurance and other Insurance campaigns
-
Computer Literacy : 47 wpm, FBSS (ABSA Internal Systems), Mircos - basic
M.S Word, Excel. Basic Accpac, Meditech, Prelink (Medical), IQ Retail programme, ASJ financial Programme. PAN Booking programme. Res Request Booking Programme and Tall Order POS system.
Hobbies and Interests: art, eclectic music lover and dancer, appreciation of poetry and theatre, the art of cooking and being a keen observer of a partner chef, gardening, hiking & nature lover.
REFERENCES:
1. Riaan Du Preez (Managing Director – Clayton House Sub Acute Rehabilitation Facility
2. Hannah Smith – (Owner – Blue Cherry Optometrists – Mount Pleasant)
3. Taryn Techema (Head Chef/Manager @ Stella Cornuti)- 078-***-****/ adnmqy@r.postjobfree.com
4. Petra Dicker – (Admin Manager – Xmeco Foundry)
5. Werner Nutt (HR Manager – (Ampath Pathologists- Greenacres- PE)
041-***-****, (adnmqy@r.postjobfree.com)
6. Sarita Eicker ( Operations Manager) - The Dunes Hotel & Resort
071-***-**** (adnmqy@r.postjobfree.com)
7. Jeanine Kruger ( Area Manager) - The Grand and Lookout Deck
064-******* (adnmqy@r.postjobfree.com)
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