Achin Agarwal

D.O.B **/**/****

Father Name Mr.Arun Agarwal

Address EA-51, Maya Enclave, Hari Nagar, New Delhi, IN

Martial Status Unmarried

E-Mail adnmqt@r.postjobfree.com

Mobile +91-958*******

LinkedIn www.linkedin.com/in/achin942/

ABOUT

With 9+ years of experience at managerial position in hospitality industry, I have gained multiple skills ranging from revenue management, client handling, team management and business development. I have been regularly recognized for my commitment to deliver high quality work across job roles.

As a further step in my career, I am seeking to obtain similar position of responsibility to manage departments in industries where execution of workflows can utilize my knowledge built in past years.

WORK EXPERIENCE 9+ years

Hotel Chanson Grand Westend, Front Office & F&B Operations Feb’19- Present

Responsible to check daily arrivals and departures at the hotel and tally with the room position as per records

Supervised day-in day-out process of check-in and check-out procedure for exclusive groups and individuals

Co-ordinate with housekeeping, store and F& B departments for investigating room discrepancies

Monitored delegate arrivals from Indian Government and Foreign dignitaries with nil grievances

Ensured100% SOP (Standard Operating Procedures) and C-form compliance with all stakeholders in the hotel

Coordinates the set-up of restaurants and lounge areas in accordance with brand standards of F&B

Hotel Vivir, Noida, Property Manager – Hotel Operations Feb’18-Feb’19

Managed all booking set from online portals such as Make My Trip, Goibibo, Expedia, Agoda and Clear trip

Responsible for handling the corporate clients from MNCs in their check-in and check-out process

Resolved guest problems with 90% satisfaction as per protocol, increasing overall promoter score by 25%

Ensured services and payments are provided on time by all departments to the external vendors of hotel

Monitored Hotel inventory and assisted seniors for achieving room revenue goals with 75% utilization

Regularly interacted with customers to obtain feedback on product quality and service levels

Jain Banquets –(Unit of G.S auto) Manager Operations – Food &Beverages Oct’11- Aug’17

Operated the facility with 25% profitability minimizing the SG&A cost by collaborating with vendors

Conceptualized operating procedures for revenue and cost control to maximize returns

Executed250+ events successfully with effective turnaround time among each with seamless experience

Responsible for briefing staff and checking the banquet set-up before each event with optimal inventory

Implemented correct sequence of services and task outlined by the SOP with reference to established policies

Customized deliverables pertaining to the wedding, corporate and daily events, fulfilling maximum needs

Coordinated food menus, resourcing and specifications sheets for implementation of all event

Maintained in-depth records for all planned and completed parties as directed by audit standards

Sky Gourmet Flight Catering Trainee Team Leader (Operations) Oct’10-Sep’11

Coordinated with airport authorities at both domestic and international Delhi terminals in securing permits

Validated documents required for entry and exit of catering resources with pilot crew inside aircraft

Responsible for delivering the service on time with 0 delays after checking the flight schedule regularly

Supervised the operation of catering trucks to ensure they reach and load-up the aircraft on schedule

Transported food tables and other inventory needed to serve food and beverage services on flights

Ensured all catering vans move smoothly with95% efficiency of delivering goods in out the ware

INDUSTRIAL TRAINING 6 months

Hotel City Park, Delhi Oct’08 - Mar’09

Assisted in the preparation and updates of the departmental operations manual

Followed daily works from Guest Service Officer & Team Leader – Front Desk

Responsible in executing kitchen functions according to the set standard procedures in the restaurant

Coordinates the set-up of restaurants and lounge areas in accordance with brand standards-F&B

EDUCATIONAL BACKGROUND

Year

Degree/Examination

Board/University

Grade

2009

Diploma in Hotel Management

Punjab Technical University

Second Division

2006

Diploma in PC Hardware and Networking

ECIT (A Govt of India Enterprise)

A grade

2005

Class XII

Tagore School, Delhi (CBSE)

Second Division

2003

Class X

Adarsh Public School, Delhi (CBSE)

Second Division

SKILLS & CERTIFICATIONS

Awarded certificate for “Best employee” for a well-groomed personality and meeting customer expectations

1 month International experience at Taksim Garden, Guangzhou, China responsible as floor manager

Successfully completed 1-month foundation course in yoga from Moraji Desai National Institute of Yoga

Basic knowledge of Data entry, MS-Excel, MS PPT and MS Word

Having an experience of an year in production department as a Chef with Branded Restaurant NEWSCAFE

DECLARATION:

I hereby declare that the above-mentioned information is true to the best of my knowledge

Place Signature:

Date : ACHIN AGARWAL

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