Service Officer Industrial Training
Resume:
Achin Agarwal
Father Name Mr.Arun Agarwal
Address EA-51, Maya Enclave, Hari Nagar, New Delhi, IN
Martial Status Unmarried
E-Mail ********@*****.***
Mobile +91-958*******
LinkedIn www.linkedin.com/in/achin942/
ABOUT
With 9+ years of experience at managerial position in hospitality industry, I have gained multiple skills ranging from revenue management, client handling, team management and business development. I have been regularly recognized for my commitment to deliver high quality work across job roles.
As a further step in my career, I am seeking to obtain similar position of responsibility to manage departments in industries where execution of workflows can utilize my knowledge built in past years.
WORK EXPERIENCE 9+ years
Hotel Chanson Grand Westend, Front Office & F&B Operations Feb’19- Present
Responsible to check daily arrivals and departures at the hotel and tally with the room position as per records
Supervised day-in day-out process of check-in and check-out procedure for exclusive groups and individuals
Co-ordinate with housekeeping, store and F& B departments for investigating room discrepancies
Monitored delegate arrivals from Indian Government and Foreign dignitaries with nil grievances
Ensured100% SOP (Standard Operating Procedures) and C-form compliance with all stakeholders in the hotel
Coordinates the set-up of restaurants and lounge areas in accordance with brand standards of F&B
Hotel Vivir, Noida, Property Manager – Hotel Operations Feb’18-Feb’19
Managed all booking set from online portals such as Make My Trip, Goibibo, Expedia, Agoda and Clear trip
Responsible for handling the corporate clients from MNCs in their check-in and check-out process
Resolved guest problems with 90% satisfaction as per protocol, increasing overall promoter score by 25%
Ensured services and payments are provided on time by all departments to the external vendors of hotel
Monitored Hotel inventory and assisted seniors for achieving room revenue goals with 75% utilization
Regularly interacted with customers to obtain feedback on product quality and service levels
Jain Banquets –(Unit of G.S auto) Manager Operations – Food &Beverages Oct’11- Aug’17
Operated the facility with 25% profitability minimizing the SG&A cost by collaborating with vendors
Conceptualized operating procedures for revenue and cost control to maximize returns
Executed250+ events successfully with effective turnaround time among each with seamless experience
Responsible for briefing staff and checking the banquet set-up before each event with optimal inventory
Implemented correct sequence of services and task outlined by the SOP with reference to established policies
Customized deliverables pertaining to the wedding, corporate and daily events, fulfilling maximum needs
Coordinated food menus, resourcing and specifications sheets for implementation of all event
Maintained in-depth records for all planned and completed parties as directed by audit standards
Sky Gourmet Flight Catering Trainee Team Leader (Operations) Oct’10-Sep’11
Coordinated with airport authorities at both domestic and international Delhi terminals in securing permits
Validated documents required for entry and exit of catering resources with pilot crew inside aircraft
Responsible for delivering the service on time with 0 delays after checking the flight schedule regularly
Supervised the operation of catering trucks to ensure they reach and load-up the aircraft on schedule
Transported food tables and other inventory needed to serve food and beverage services on flights
Ensured all catering vans move smoothly with95% efficiency of delivering goods in out the ware
INDUSTRIAL TRAINING 6 months
Hotel City Park, Delhi Oct’08 - Mar’09
Assisted in the preparation and updates of the departmental operations manual
Followed daily works from Guest Service Officer & Team Leader – Front Desk
Responsible in executing kitchen functions according to the set standard procedures in the restaurant
Coordinates the set-up of restaurants and lounge areas in accordance with brand standards-F&B
EDUCATIONAL BACKGROUND
Year
Degree/Examination
Board/University
Grade
2009
Diploma in Hotel Management
Punjab Technical University
Second Division
2006
Diploma in PC Hardware and Networking
ECIT (A Govt of India Enterprise)
A grade
2005
Class XII
Tagore School, Delhi (CBSE)
Second Division
2003
Class X
Adarsh Public School, Delhi (CBSE)
Second Division
SKILLS & CERTIFICATIONS
Awarded certificate for “Best employee” for a well-groomed personality and meeting customer expectations
1 month International experience at Taksim Garden, Guangzhou, China responsible as floor manager
Successfully completed 1-month foundation course in yoga from Moraji Desai National Institute of Yoga
Basic knowledge of Data entry, MS-Excel, MS PPT and MS Word
Having an experience of an year in production department as a Chef with Branded Restaurant NEWSCAFE
DECLARATION:
I hereby declare that the above-mentioned information is true to the best of my knowledge
Place Signature:
Date : ACHIN AGARWAL
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