RAYVATHY MUNUSAMY

Email Id: adnmk3@r.postjobfree.com Mobile No: +60-12-672****

LinkedIn:

PROFESSIONAL SUMMARY:

** ***** ** ******* ******* experience in Order Management and Procurement in Electronic, Automotive and IT Industry. Plus 3year experience in SAP SD Support Team for implementation project.

EDUCATION :

Executive Diploma in Business Administration (University Malaya)

Diploma in National Computing Centre (Stamford College, PJ) SKILLS & CERTIFICATIONS

SAP SD ECC 6.0

ITIL FOUNDATION – Service Management

SAP SD – Support

SAP Order to Cash Process

Consignment Process

SAP End User (SD, MM and FI)

WORKING EXPERINCE

1. Company Name: Innovation Associates Consulting Sdn Bhd Position Title: SAP Helpdesk Support Level 1

Date Joined: 1

st

Mac ~ Till do Date (Contract)

Work Description

Qualifies incidents submitted by end users making sure that all of the information needed to work on the incidents is included in the tickets. Follows-up with end users to supply missing information. Confirms and updates the short and long descriptions, priority (impact and urgency).

Create service requests for requests which are submitted as incidents with reference to the original incidents. Send an e-mail to the end users informing them that their request would be handled under a service request and close the original incidents.

Assign Consultant according to SAP Module

Follow up with consultant on the status.

Preparing time sheet for consultant and submit to Finance dept

Monitor Ticket

Handle SAP helpdesk ticket in accordance to Service Level Agreements (SLAs). Escalate issues to higher level support where required 2. Company Name: Tec D Malaysia Sdn Bhd

Position Title: Procurement Specialist

Date Joined: Feb 2017 Date Left: June 2020

Work Description

Purchase Requisition (PR):

Support Internal Business Partner with PR & PO creation and if required identify and assign Source of supply

Process incoming Purchase Requisition and transfer to Vendor

Request Master Data Team to create part number.

Purchase Order (PO):

Ensure PR-PO conversation based on agreed and conditions, ensure PO transmission within SLA

Process incoming Purchase Requisitions and ensure updated shared email order confirmation

Monitor and control all stages of Purchase Order process.

Good Receipt, support internal Business Partner if required.

Upload PO in Vendor Portal to proceed for delivery.

Upload license in Vendor Portal to proceed payment.

Invoice verification

Support Accounts Payable via work cycle for Invoice Discrepancies.

Maintain VAT Services charges and Tax Code according to locations in India 3. Company Name: Panasonic Industrial Sales(M)

Position Title: Order Management Specialist

Date Joined: Nov 1997 Date Left: Feb 2017

Work Description

Perform troubleshoot on sales orders and assist to identify and execute various enhancement to all management process.

Ensure compliance to all company and business policies administer all open sales order and ensure appropriate order flow

Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all process.

Handle requests quotes, customer orders and order updates

Communicate directly with customer on Order Status, Delivery and Payment status.

Liaison to customer for shipping and tracking orders.

Receive and review sales orders for accuracy and completeness according to company policies across all product and order types and close / submit fulfilment within established company SLA’s

Work with sales teams to resolve fulfilment issues and gather required documentation needed for close.

Deliver Invoice documents to customers.

Provide administrative support to the sales team and assist with quoting.

Organize and maintain orders related documents

Organize and maintain the vendor payments

Collaborate with the accounting team to meet all the company order processing requirements and lead their execution.

Work cross functionality with team members inside and outside the order to cash function.

Coordinating with Factories for arranging deliveries.

Coordinating with Warehouse for arranging deliveries.

Investigating and resolving all shipping issues.

Monitor backlog orders.

Preparing Delivery Order and Invoice

Handles consignment Business

Answer incoming calls from customers to process orders, answer enquiries and questions.

Process orders with correct documents in compliance with policies and procudures.

Monitor and control Import shipments from Vendor

Liaise with forwarding agents to ensure smooth flow shipments.

Monitor ETA date from vendor

Handles LC customers

Checking payment with customer

Submission Invoice to customer on time to avoid delayed payment from customer

Receipt inbound and Good Receipt according to Vendor Invoice SAP Support Team – SD and MM (Module)

Involved with Project Team (Implementation Project)

Compile Customer requirements

Support Team existing / New Process and solutions

UAT Testing

Conduct training for End User and New User

Solved Issues with End User

End User Training Manuals

Handle I-doc Errors

Resolution of Tickets

Business support Team – Team Lead

Create customer master

Set up and document the order process for new customers

Vendor checking

Maintain payment term in SAP

Checking Part code – GCS Japan

Maintain part number in system

Maintain business model

Make sure take in purchase in sales with correct vendor

Release PO

Approve eQoute, ePO, eCredit,eCNDN – eWork system

Follow up payment with customers

Prepare internal meeting

Update sales and inventory

Prepare sales report to update with department

Arranging internal meeting weekly

Trains new employees to make sure they meet various guidelines

Take lead represent department to meet Accounts and Logistics and IT department

Lead for new Enhancement in system

Collaboration with IT dept for New requirements from customers

Monitoring of all order issues.

Enter and process all incoming orders - EDI, web portal based, e-mail

Ensuring an appropriate order flow with the compliance to organizational policies

Cooperation with finance department to resolve invoices and pricing issues.

Complete daily inventory check to ensure order accuracy

EDI interface with Factory and customers

Training Attended

•Attended SAP course in Singapore

•Attended AS400 system training in Singapore

•Corporate Image Enhancement – PHRDC

•Team Leadership for Team Effectiveness – PHRDC

•Business Writing Skills – PHRDC

•Advance Supervisory Management – PHRDC

•Business Manners & Effective Communication Techniques – PHRDC

•Attended Basic Business Philosophy of Matshushita Electric – PHRDC Languages Known: English- Full Professional Proficiency Bahasa Malaysia - Full Professional Proficiency

Tamil - Mother Tongue

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