KAVITHA DHIRAVANI

Cell: +1-226-***-**** Email: adnmgx@r.postjobfree.com

BUSINESS ANALYST

Profile Summary

6+ year experience as a Business Analyst in the field of Business analytics, risk analysis, software validation and testing for various line of business across multiple industries

Vast experience in performing SDLC tasks - Requirement gathering, Analysis and Feasibility, business requirement document (BRD), Transforming BRD to Functional Specification Documents (FSD)

Performed GAP analysis to reengineer and improve business processes and aligned them with the strategic plan and roadmap. Analyzed changes, developed deliverables, and documented business processes.

Conducted Requirements Elicitation Techniques such as Interviews and Workshop, Joint Application Development (JAD) Sessions and brainstorming sessions

Expertise in eliciting and documenting business requirements, analyzing and converting them into epics and user stories. Assisted User Experience and Technical teams to finalize user stories. Worked with product owner and scrum team to develop a product backlog, acceptance criteria, definition of done and sprint backlog.

Experienced in UML modeling including Use Cases documentation and diagrams.

Involved in user acceptance testing (UAT) for web applications and performed process reengineering

Facilitated scrum meetings, sprint calls / meetings once a month to update the work status from peers.

Assisted and worked with project manager to create Project Management documents in SOWs, Schedule, and Resource management plans.

Worked in high paced, high energy, dynamic environment with a focus on a continuous product delivery from end-to-end. Drafted business cases and created digital experiences for numerous projects.

Experience in Drafting RFP’s, RFI’s and RFQ’s to improve technology process for vendors.

Worked with change management department to create training materials used to train end users on the system.

Coordinated with the Project Team and Deployment Team for build release

Highly motivated team player with excellent time management, interpersonal, problem solving and strong communication skills. Good experience in developing creative solutions in ambiguous situations.

Client focused, effective communicator and quick learner with good experience in using BA tools and technologies.

Work Experience

Business Analyst, Meridian Credit Union July 2019 - Present Digital Banking

Applying good judgement in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques.

Worked with product owner to document Epics, User Stories, acceptance criteria and prioritization to determine the Minimum Viable Product (MVP)

Analyzed market conditions, business priorities, integration needs, and technology advancements to prioritize product backlog.

Used Jira for writing Epic, user stories with acceptance criteria, use cases and used confluence for upload documents

Document and articulate 'As Is', 'To Be' and transitional states for impacted users and delivery teams

Participated in weekly status meetings, walkthroughs and documented the proceedings

Manage client and vendor expectations, anticipating possible issues and communicating turnaround times

Used CRM, data mapping and specifications writing for software development to define integration points between multiple systems.

Acted as a liaison between the User and development team to explain the Business and IT Processes.

Analyzed the project scope, resources available, product backlog priorities and velocity of the scrum team to effectively managed release planning.

Facilitated and led Sprint planning meetings with Product owner, Scrum Master and Scrum Team to prepare sprint backlog and sprint goal. Worked on story point estimation techniques to determine the time needed to complete a user story.

Facilitated scrum review and retrospective ceremonies. Analyzed and implemented lessons learnt to improve efficiency of the team.

Assisted on Agile Business Acceptance Testing to track, identify and report issues. Worked on getting issues resolved to ensure product requirements were completely met. Skills

Modeling Tools: MS Office, MS Visio, MS Project, Balsamiq, Tableau, Lucid Chart

Methodologies: Waterfall, Hybrid, and Agile Methodologies, Project Management Life Cycle

Requirements Management Tools: JIRA, Confluence, AML SharePoint 2016, Kanban

RDBMS: SQL Server Database

Business Analyst, ADP Feb 2018 – June 2019

Assisted key internal stakeholders including Project Sponsor, CTO, Project Manager and SME to prepare the business case, project plan and schedule.

Interviewed and asked detailed questions to business area experts to gather information and documented product requirements.

Used requirements gathering elicitation techniques like interviews, prototyping, workshops, etc. to create artifacts like Business Requirements Documents (BRDs) and Functional Requirement Documents (FRDs).

Took the lead in designing process models including UML models and use cases. Reviewed Business rules and drafted software requirement specification (SRS) and functional requirements. Conducted regular Joint Application Design (JAD) sessions with management and IT teams.

Used Jira to keep track of user stories, Participated in User Story Grooming.

Enabled Scrum team to meet sprint goals by understanding and removing impediments

Used the traceability matrix to perform unit, integration, regression, UAT and performance testing of applications.

Analyzed business and technical requirements. Worked with test lead to create test cases and test plans.

Programed and executed SQL queries to extract useful data from databases. Conducted data analysis and validation using testing and production.

Performed User Acceptance Testing (UAT) and worked with the offshore development team and the vendor for the resolution of issues

Attended meetings with QA and developers to discuss defects

Evaluate and verify the information quality to ensure enterprise risk management reporting legitimacy using analytical tools (SQL)

Business Analyst, Telus Canada April 2016 – Jan 2018 Telus Mobility

Used information gathering techniques such as interviews, surveys, business system analysis, reverse engineering of existing systems etc. to elicit requirements.

Successfully implemented user requirements into new system capabilities

Met with business to evaluate their processes, understand the requirements, and analyzed areas for improvement. Developed and implemented solutions using tools such as Fishbone Analysis.

Analyzed business process information and created As-Is & To-Be process model diagrams using tools such as Visio.

Defined scope of the project. Gathered business requirements and documented them using AML/QC process.

Captured business processes using sequence diagrams.

Created data models. Reviewed and drafted functional and User Requirement Specifications

(URS). Conducted regular Joint Application Development (JAD) sessions with management and IT teams. Presented technical designs.

Worked with developers and QA team to test and correct errors by making appropriate changes and then re-checking the application to ensure that the desired results are produced

Coordinated User Acceptance Testing (UAT) with end user to collect feedback and provide reporting of that feedback to the UAT review board for disposition

Participate in daily and periodic reviews of business requirements and make recommendations

Provide troubleshooting for any issues / bugs, escalating for solutions and keeping track

Provided pre implementation support by working closely with end users to report any error logs after post implementation of the software.

Business Analyst, All State Insurance Dec 2015 – March 2016

Applying good judgement in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques

Analyzed client’s business needs and root cause of the problem. Identified “As IS” state. Created and documented the workflow in cross functional flowcharts.

Analyzed project scope to design the business requirement collection approach in waterfall SDLC Methodology.

Conducted interviews with cross functional stakeholders to gather information. Used Jira to document and analyze the requirements.

Assist Product owner with Backlog Grooming, User Story development and prioritization

Acted as a liaison between business users and technologists to resolve issues and expedite systems enhancement project for company website

Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time

Understood requirements by reading artifacts and developed test cases and plans and map them to requirements

Worked on Balsamiq tool to create wireframes of user interface. Presented these mock-ups to stakeholders.

Developed UML diagrams (use case diagrams, activity diagrams and sequence diagrams)

Ensuring effective system documentation is created and maintained to support delivery of training of staff and clients in the proper use of business system.

Participate in daily and periodic reviews of business requirements and make recommendations

Operations Analyst, Jet Airways Dec 2012 – Nov 2015 Professional Development

CBAP (In Progress) * - 2021

Certified Business Analysis (IIBA) - January 2019 Education

Masters in International Business & Management Graduation: Nov 2012 University of Westminster, London, UK

Bachelor of Commerce Graduation: Mar 2009

University of Mumbai, India

Contact this candidate