Charley James (C.J.) Anderson, Jr.

*** ******** *** ** *******, GA. 30307 Email: adnmgo@r.postjobfree.com

Cell phone: 352-***-**** linkedin.com/in/cj-anderson

EDUCATION

University of Florida, Gainesville, Fl

Master of International Business

Florida State University, Tallahassee, Fl

Bachelor of Science, Economics

Minors: Business and Finance

EXPERIENCE

University of Florida, Office of the University Registrar

Registrar Services Coordinator, Systems Data and Student Information Dept.

Gainesville, FL

Feb. 2015 - Present

●Create an intranet database site where leaders of the University of Florida could easily and efficiently access important student data pertinent to state required information for grants, scholarships and national reporting.

●Manage a staff of five, prioritizing projects while maintaining focus on organizational strategic priorities; serve as the Human Resources representative.

●Liaison to constituents, presenting technical and abstract concepts in a clear, concise way as well as verifying receipt of data and clarifying data definitions that ensures recipient's needs are met.

●Manage data projects for multiple Divisions of the University, analyzing stakeholders’ needs and helping them achieve their goals by utilizing strong customer service and strategic advising skills.

●Assist with the Board of Education reporting requirements by reviewing and editing and supporting data that impacts state fundable credit.

●Identify problems and corrective processes based on data analysis and coordinate secure electronic file transfer data to internal and external customers.

●Collect data and conduct research across all offices including the need for merging and compiling data from various output sources.

●Compile on-demand reports, and gather data, analyzing trends for management review and decision making.

●Provide statistical expertise to staff and serve as a liaison with IT.

●Produce recommendations and create research reports utilized by University of Florida leaders.

Aspen Medical

COVID-19 Response Coordination Consultant

●Write and modify protocols to support safe return to sail for the cruise industry in the era of COVID-19.

●Research cruise destinations and establish support capabilities that align with onshore and onboard protocols.

Avanté Centers: Skilled Nursing and Rehabilitation

Interim Director of Admissions

San Antonio, Tx

May 2020 – Present

Ocala, FL

March 2014 – Sept. 2014

●Provided prompt, accurate assessments of referrals in conjunction with the Director of Community Relations, and coordinated the information for approval within a mandated 15-minute threshold.

●Completed all required admissions paperwork with the resident, or their Power of Attorney, within 48 hours of the admission, providing the business office and nursing with required admissions paperwork.

●Communicated to nursing staff anticipated admission dates, times and special needs of incoming residents.

●Improved the Admission Process Checklist, ensuring all required documentation was obtained with a more seamless onboarding process for new residents.

●Adhered and maintained resident confidentiality and privacy according to HIPPA and patient requests expressed in their advanced directives, ensuring facility compliance.

●Utilized excellent customer service skills with internal and external stakeholders, including residents by showing kindness, dignity and respect.

●Ensured compliance with resident rights, and researched reports of complaints made by residents or external stakeholders, putting together an improvement process.

●Created mutually beneficial relationships with community case managers at the area hospitals.

●Responsible for maintaining daily Census tracking records.

●Processed payer verifications to determine primary and secondary payers for potential admission.

●Brand ambassador, coordinating tours, providing facility information to prospective residents and family members.

●Coordinated special events and community activities for residents with the Director of Community Relations.

GTE Financial

Membership Relations Advocate

Ocala, FL

Aug. 2012 – Sept. 2013

●Brand ambassador of GTE Financial, creating a friendly environment for community finance center visitors.

●Proactively identifying potential customer needs, and recommending bank products and services that would best meet the needs of the customer.

●Researching and troubleshooting customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policies.

●Ensuring the financial integrity of GTE Financial through the balancing cash items, teller over/short report, traveler’s checks, savings bonds, etc.

TJM Promotions

Product Specialist and Sales Manager

Ocala, FL

March 2012 – July 2012

●Met and/or exceeded monthly sales goals for a multimillion dollar promotional items company by maintaining and updating all non-core products retail information, including production times and method, factory origin and estimated shipping times and costs.

●Developed and implemented new selling methods and strategies to increase business with current customer base within different departments which exceeded customer expectations and created mutually beneficial relationships.

●Liaison between customers and factories within the company to ensure ultimate customer satisfaction with their experience with the TJM Productions brand.

●Managed and resolved disputes and discrepancies amongst sales managers, factories and customer.

●Called and followed up with customers’ inquiries about their experiences with TJM Promotions.

Florida State University

Office Manager & Human Resources Representative

Tallahassee, FL

July 2010 – Dec. 2011

●Led the coordination of all Human Resources functions for the Center of Prevention & Early Intervention department, including recruitment activities, training and benefits, employee travel expense reimbursement and employee evaluations.

●Created/reclassified/updated position descriptions; maintained the employee database and organizational charts.

●Approved bi-weekly time entry for and provided backend support to the time entry representative.

●Reconciled monthly financial ledgers against in-house tracing system; printed and filed payroll reports, including encumbrance reports, active employee reports, charge sheets and leave reports; served as the primary department representative for purchase card transaction reconciliation.

●Served as an interdisciplinary liaison among University Personnel, Human Resources, Dean of Faculty, Research Foundation, Sponsored Research and other related collaborators.

●Acted as the checks-and-balance representative for the implementation and adherence to University payroll and personnel policies/procedures within the department's operations.

ADDITIONAL INFORMATION

●Computer Skills: Adobe: Acrobat, Illustrator, Photoshop; Database Management: SQL, Tableau, Cognos;

Microsoft: Excel, Outlook, PowerPoint, Word, Publisher; Web: CSS, HTML

●Licensing: Life Insurance & Annuities, Series-6 Variable Products, Public Notary

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