Mahmoud Karama

Kuwait

+965-********

adnmfq@r.postjobfree.com

I have 3 years’ experience in hotel industry, I am working as banquet driver and I have full knowledge of all areas in Kuwait.

I have over 5 years’ experience working in retail sales, I know how to deal with clients and satisfy them and I enjoying to work with team and lead them to grow the revenues.

Experience

Banquet driver

From November 2018- Present

Safir Hotel &Residences Kuwait

Ensure that the truck is kept clean at all times from inside and outside.

Ensure that the truck is parked in a proper manner and it doesn’t affect the operations of the hotel and the receiving area.

Maintain an up to date knowledge of the Hotel services and check for any outdoor caterings.

Ensure that the truck is checked on daily basis for any damages and scratches.

Make sure every time there is an outdoor catering the chiller is operated and the temperature is maintained.

Ensure that the truck is kept clean after every catering.

Maintain the log book at all times when receiving the keys

Establish and maintain good public relations with colleagues and other team members.

Treat all clients and colleagues in a polite and courteous manner at all times.

Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner

Personal Data

Name : Mahmoud Karama

Date of Birth : July13,1991

Nationality:- Egyptian

Marital Status : Single

Current Country Work:- Kuwait

Language Fluency: Excellent in

Arabic &English

Training

English Hospitality Training.

Effective communication

.Training.

Voice of the Customer.

Service Recovery.

Time Management.

First Aid Certificate.

Managing Teams.

Stress Management.

Managing Pressure and

Maintaining Balance.

Principle of Communication.

Building Great Work

Relationships.

Microsoft Programing (Excel,

word, PowerPoint).

Assistant manager

From January 2015-February 2018

GAP & ALHokair & Cairo, Egypt

Assist the Retail Store Manager in planning and

implementing strategies to attract customers

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing Sales Associates

Monitor retail operating costs, budgets and resources

Suggest sales training programs and techniques

Communicate with clients and evaluate their needs

Analyze consumer behavior and adjust product

positioning

Handle complaints from customers

Sales man

From March 2012- October 2014

MAX & Cairo, Egypt

Ensure high levels of consumer satisfaction by

providing superior sales service

Assess customers’ needs and provide information and assistance on product services and features

Drive sales with product knowledge and market-driven enthusiasm

Maintain presentable and in-stock condition of

assigned sections of the store

Actively seek out consumers shopping in store and offer assistance

Discuss products offered and available alternatives, including creative financing options

Cross-sell merchandise and services

Ensure proper customer service by teaming with co- workers

Establish trust relationships with customers

Attend and participate in sales meetings

Assist with physical inventory counts

Monitor loss prevention activities

Education

Bachelor of Law

May 2013.

Ain shams University –

Egypt

Personal Skills

Active listening.

Communication.

Computer skills.

Customer service.

Interpersonal skills.

Leadership.

Management skills.

Problem-solving

Computer Skills

ICDL Certificate

Microsoft Office (Word,

Excel, PowerPoint,

Outlook)

Hobbies

Reading, Football

Driving License

Having Valid Heavy

Driving License – Kuwait

Reference

Mr . mahmoud zaki

Senior accountant at safir hotel

+965********

Shahd mohamed

Banquet manager

+965********

Contact this candidate