HILARY C. ABTS

*** ******* ***** adnmfl@r.postjobfree.com

Bartlett, IL 60103 630-***-****

SUMMARY OF QUALIFICATIONS

Experience in project development, sales and marketing support, hospitality, customer service, and communications. Strong experience in hospitality and customer service including work in multicultural environments both nationally and internationally. EDUCATION

DePaul University, Chicago, IL August 2007 – June 2011 Bachelor of Arts in Communications/Public Relations & Advertising EXPERIENCE

Emirates Airline, Dubai UAE May 2016 – July 2020

Flight Attendant

• Successfully completed 300+ flights equaling 3,500 hours which included 161 global destinations in 85 countries

• Demonstrated efficient teamwork on each flight by coordinating efforts with a diverse team consisting of 140 nationalities, speaking over 60 languages

• Built rapport with customers and identified opportunities to improve the customer experience by anticipating their individual needs, and observing their habits throughout the flight

• Delivered the highest standard of quality service to customers of diverse nationalities with individual needs and requirements

• Received recognition by customers and management for outstanding customer service and inflight experience

• Trained extensively in flight safety, security regulations, airline policies, and procedures for Boeing 777-300 ER and Airbus A380 aircraft; comprehensively trained in safety, security and group medical in accordance with GCAA; including certification in AED, CPR, and First Aid

• Displayed leadership, resilience, and innovativeness in high-pressure situations including passenger grievances, medical situations, and safety incidents while multitasking strengths and calmness under pressure

• Demonstrated the ability to adapt quickly to medical and safety emergencies by using effective communication and conflict resolution skills

• Demonstrated excellent knowledge of Emirates’ wide variety of products and services; consistently met duty free sales goals Clear Channel Outdoor, Chicago IL April 2012 – April 2016 Marketing Assistant

• Developed and implemented strategic marketing plans and sales plans

• Combined market research and artwork to create individualized sales presentation pieces for AEs to use with clients

• Oversaw and evaluated marketing research and adjusts marketing strategy to meet changing market and competitive conditions Created all different types of maps and creative marketing sales pieces

• Worked in Scarborough, Telmar Tops 4 Tab, Quattro, Adobe InDesign, Illustrator, Photoshop, Microsoft Office and MapInfo

• Took photos and created Proof-Of-Performance Photography Reports G8 and NATO Summits, Chicago IL January 2012 – June 2012 Press/Media Intern

• Conducted community outreach

• Responsible for setting up events for the Upcoming G8 and NATO Summits

• Travel arrangements for Lori Healey, President of the Chicago 2016 Committee Crate and Barrel, Chicago IL October 2011 – January 2012 Sales Person

• Consistently met or exceeded all personal sales goals of $1,000

• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires

• Described merchandise and explained use, operation, and care of merchandise for customers

• Placed special orders or called other stores to find desired items WBBM & WGN Radio, Chicago IL April 2010 – January 2011 Promotions & Sales Intern

• Mentored by Account Executives and provided support to the team – Support efforts allowed Account Executives an average of six additional F2F calls per week with customers

• Pulled air checks using Goldwave to record live spots for clients

• Designed PowerPoint presentations and completed project assignments/research allowing Account Executives an average of eight additional hours per week to plan/strategize

• Knowledgeable with CRM (Raptor) to search for/input account information and identify/provide leads – Efforts provided each Account Executive with an average of six additional leads to call on per week

• Assisted department managers as needed often volunteering to take work home evenings and weekends to free up Manager’s time to be able to focus on and perform their key job responsibilities

• Processed all Smart Quiz winners and assisted them with questions/concerns

• Assisted in planning/executing events and kept accurate and updated files re: promotions VOLUNTEER WORK

Children’s Memorial Hospital, Chicago, IL May 2007 – April 2009