TAYLOR

BRUCE

** ** **** **, ****** City MO, ****6. 660-***-****

Skills Summary

– Excellent customer service skills and extensive professional communication experience – Experience in retail, handling money responsibly and counting change accurately – Organized and talented multitasker – Strong administrative abilities and familiar filling out reports on daily earnings – Management and leadership experience

Education

Bachelor of Business Administration/Currently Enrolled

Purdue University, 3.6 GPA

Experience

Texas Roadhouse

Bartender/ March 2020 – June 2021

Serve drinks to customers quickly and correctly.

Maintain large knowledge of drink selection.

Arrange bar tending staff to best accommodate changing density of guests.

Perform closing process on a nightly basis, including locking up, cleaning, preparing for the next business day, and guiding guests out of the establishment.

Maintain customer satisfaction rating consistently above 90 percent.

Heroes Restaurant & Pub

Waiter/ Bartender/ June 2017 – January 2019

Took drink orders and filled them quickly without error.

Rotated inventory and kept track of stock, making recommendations for ordering.

Aided head bartender in administrative tasks and report creation.

Developed relationship with regular customers while encouraging others to become return customers through excellent customer service.

Kept track of tabs accurately and handled money responsibly.

54th Street Bar and Grill

Corporate Trainer/ August 2013 – June 2017

Committed to excellence, has strong work ethic and takes pride in their work

Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization

Create exercises, instructional activities and training assessments that reinforce learning

Monitor and report training progress of new and existing trainees and inform management

Contribute to the overall success by identifying ways to continuously improve the learning process

Explore new ideas for improved workflow and automation enhancements

Skills

Preparing Garnishes

Liquor and Beer Knowledge

Drink Consistency

Attentive Service

Sales

Event Planning

Scheduling

Inventory Control

Cash Handling

Staff Management

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