Support Representative Tax Analyst
Resume:
Symone Marbury
Empowered by education. Driven by excellence.
********@*****.***
EDUCATION
Auburn University Auburn, AL May 2015
Bachelor of Science in Business Administration Major: Accountancy
WORK EXPERIENCE
Commercial Property Tax Analyst Ryan LLC Mar ’20- Present
Commercial Real Estate- Property Tax Consulting
Interacts with taxing jurisdictions to verify assessment, tax bill, and deadline information.
Monitors compliance and filing requirements in conjunction with staff and management.
Processes tax bills and assessments notices.
Scans and archives proof of mailers in Property Tax system of record. Assembles tax return packages.
Researches asset ownership structures, title policy reviews, jurisdictional tax policies, property re-parceling, and tenant escalation billing issues, as requested and directed.
Coordinates processes with jurisdictional data requests to meet statutory deadline requirements for assessment notices, compliance returns, tax bills, and agency authorizations.
Process invoices
Cash Applications Specialist Ryan LLC July ‘18- Mar ‘20
Accounts Receivable, Accounting
•Identifies accounts receivable payments for appropriate application to customer account.
•Researches unidentified payments as needed. Working with collections and engagement teams for proper applications.
•Monitors bank accounts for new EFT, ACH, and Wire payments received.
•Processes non-accounts receivable payments, P-Card transactions, and credit card payments.
•Completes adjustments and write-offs to client accounts.
•Prepares client refunds as needed.
•Balances receipts, reconciles daily work batches, and prepares audit trail.
•Responds to payment inquiries via email and phone calls from clients, engagement teams, and other internal clients.
•Works with software applications such as Workday, RIBS, CRM, and PropertyPoint daily to perform necessary cash applications tasks and other duties as assigned.
Merchant Acquisition Specialist ACI Worldwide Dec ‘16- Present
Payment Accounting and Exception Management
Performs the administrative tasks required to support credit card processing for ACI’s clients such as Merchant ID order and application processing, document verification, client and accounting bank changes and processor support for Accounting.
Collects, reviews, and enters banking information for merchant ID (MID) set up and changes.
Analyze settlements to merchants or to ACI for payment values, chargebacks, interchange fees, and convenience fees to assist accounting teams with bank reconciliations.
Collects W-9 forms from clients, accurately records client legal name, TIN and address to support the annual 1099K transaction reporting.
Perform MID audits and participate in reviews to validate the set up in production system prior to clients’ “go live” date, to ensure accurate settlement of funds to correct recipients.
Assists in minimizing costs by ensuring accurate MCC code classifications and registrations of MIDs into card cost savings programs, and by cancelling MIDs where appropriate.
Assists in establishing and maintaining ACI user credentials for access to processor or bank support portals.
Consumer Support Representative ACI Worldwide Sep ‘15- Dec ‘16
Payment Accounting and Exception Management
Provide timely, accurate resolution of customer service inquiries received by phone from a variety of consumers who need payment acceptance assistance.
Utilize tools and resources available to solve problems and answer questions efficiently and accurately as they relate to login credentials, bill enrollment, and payment acceptance.
KEY SKILLS
Proficient in web-based and personal computer applications including Microsoft Outlook, Word, Excel, Access, and PowerPoint.
Proficient interpersonal, written and verbal communication, customer service, team working and leadership skills.
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