Reservation Agent Virtual Assistant

AILENE SIGUENZA

Contact Number: +63-977-***-****

Address: Zone 3 San Agustin, Pili, Camarines Sur 4418 Date of Birth: January 25, 1996

Email Address: *************@*****.***

CAREER OVERVIEW:

To work with a leading company and to use my analytical thinking to the best of my ability combined with perseverance, so as to contribute to organization’s growth and goal, as well as to attain my professional goal.

CAREER COMPETENCIES:

Advanced experienced in providing excellent customer service.

Possess good communication and interpersonal skills.

Ability to work under pressure with calm and professional approach.

Highly capable of performing tasks using MS Word, Power point and Microsoft Excel.

Detail oriented and efficient, superb time management skills.

Able to self-mange and prioritize tasks, and quick to learn new responsibilities.

Knows how to safeguard confidential data that clients is providing.

Has time-essence attitude and is adaptable in changing situations. Educational Background:

Tertiary Level

BS BIOLOGY

Ateneo de Naga University

Graduated March 2019

WORK EXPERIENCE:

Jetstar Australian Airline

Flight Reservation Agent

Stellar Philippines, Inc

November 2018–April

2019

Job Description

Flight Reservation Agent

Booking flights for travellers; Handle ticket reservation

Provide resolution for flight cancelations and alterations.

Handle service inquiries and complaints from the customers. AT&T Sales Consultant and

Quicken Technical support

Sutherland Global Services

October 2016-February

2018

Job Description

Sales consultant

Develop and attain customer experience and sales objective.

Maintain strong knowledge of all products, accessories, pricing plans, promotion, and service features.

Provide courteous customer service and assist in all aspects of product offering and services.

AETNA Healthcare

CSR

Concentrix, Naga City Cam Sur September 2019 –Present Job Description

Answer questions and resolve claim issues based on phone calls from providers, members and plan sponsors.

Provides related information to customer’s insurance policies and answer unasked questions, e.g additional plan details, benefit plan, claim etc. PROFESSIONAL/CIVIC AFFILIATIONS AND INVOLVEMENTS:

Participant Virtual

Assistant Training

Seminar

City Government of Naga

City hall Compound,

Miranda Avenue, Naga

City

March 18 – June 10 2017

Seminar Description: Successfully underwent training in various duties of a Virtual Assistant and understand terms related to is such as its qualities and skills, frequent and collaboration tools, content management, social media marketing and SEO, photo editing and basic graphic design, online store management. CHARACTER REFERENCES:

Mr. Kyle Relato

Team Manager

Tel no. 095********

****.****@*****.***

Mr. Erick Tayona

Support/Team Manager

Tel no.095********

******.*******@*****.***

Contact this candidate