Account Specialist Lead Teller
Resume:
NOELLA MUYAYA
**** ********* **** *****: 704-***-****
Bellevue, NE 68123 ************@*****.***
SUMMARY OF QUALIFICATIONS
Awarded the outstanding employee Award from Central Bank of the Congo
Many years of demonstrated work experience as a Bank Teller, New Account Specialist, Bank Manager with Central Bank of the Congo
Strong banking concepts, and ability to perform advanced mathematical calculations
Strong background in customer service and ensuring customer satisfaction and sales with excellent written and verbal communication skills
Excellent organizational skills, able to set priorities and responsive to customer request
A high-energy, enthusiastic and dependable individual who excels in challenging and competitive
Goal Oriented and highly motivated
Bilingual in French (native), Swahili and English
EDUCATION
University of Lubumbashi- DR.Congo
Bachelor of Science in Business Administration
Major: Banking and Finance - GPA 3.85
Minor: Accounting
Major: Health Public
WORK EXPERIENCE
Wells Fargo Bank
Lead Teller January 2020 – Current
Maintaining responsibility for cash drawer and following proper balancing procedures.
Acting as a resource to identify and resolve more complex client servicing issues.
Coaching tellers on product knowledge and customer service techniques to meet established referral goals.
Providing expectational customer service
Taking ownership of client issues, when possible, with the assistance of the branch management.
Making product suggestions based on the client's needs and refer to a member of the branch team.
Providing answers and assistance for client questions/concerns, utilizing resources within the branch.
Providing direction and guidance for branch staff on operational/regulatory procedures.
Ensuring that the branch facilities (internal and external) are maintained.
Balancing cash transactions daily and minimizes out of balance occurrences.
Following bank policies, procedures, and guidelines that comply with federal, state, local regulations.
Teller October 2018
Maintained contact with clients regarding cash and checking services and provided the customer service in person, by telephone and by email
Performed data entry services regarding clients’ accounts and transactions
Handled deposits, withdrawals, money orders, cashier checks and credit card advances and Balance cash drawers daily.
Sell bank products and services to the costumers
Promoted to lead Teller
La Banque Postale – Paris-France Nov 2012- Jun 2014
Personal Banker
Provided information to clients regarding bank services
Opened and closed checking and savings accounts, IRA, CDs;
Ensure that customer’s loan information is processed and maintained appropriately
Managed specialized services such as checking and savings accounts
Resolved discrepancies in accounts
Took advantage of sales opportunities to attract new customers
Maintained contact with clients regarding cash and checking services and Provided the customer service in person, by telephone and by mail
Central Bank of the Congo – Lubumbashi-DR.Congo Jully 2009- May 2012
Chef d’Agence (Branch Manager)
Creating, implementing and evaluating the store business plan
Hiring new employees, training, mentoring, supervising, and disciplining administrative staff in order to ensure the overall efficiency of daily operations
Assigned, overseen and monitored bank tasks
Kept up-to-date on current banking regulations, policies, procedures, protocols and ensuring that employees are too
Developing and implementing customer service procedures as a priority
Provided guidance, counseling, coaching and consultation to employees in order to guarantee customer satisfaction and employees engagement
Met with customers to solve issues or complaints and monitoring their feedback
Ensuring that goals and deadlines are met and that projects are let in compliance with the Bank policies and procedures
Central Bank of the Congo – Lubumbashi-DR.Congo September 2007 – June 2009
Senior New Account Specialist III
Provided information to clients regarding bank services
Opened and closed checking and savings accounts
Managed specialized services such as checking and savings accounts
Resolved discrepancies in accounts
Took advantage of sales opportunities to attract new customers
Promoted to Chef d’Agence (Branch Manager)
Teller February 2006- August 2007
Maintained contact with clients regarding cash and checking services and Provided the customer service in person, by telephone and by email
Performed data entry services regarding clients’ accounts and transactions
Handled deposits, withdrawals, money orders, cashier checks and credit card advances and Balance cash drawers on a daily basis.
Sell bank products and services to the costumers
Promoted to New Account Specialist
La Benediction - Congo, Africa Jun 2004-Jan 2006
Retail corporation department store – general merchandise
Assistant Manager
Provided customer assistance over the phone, and nationwide.
Responsible for making any and all price changes.
Make sure all the recalls are off the sales floor and accounted for.
Ordered that need to be made to keep shelves full.
Make sure that the new merchandise that came were put out on the floor and any overstock that needed to be put in backroom and inventoried
TECHNICAL SKILLS
Computer competency in both PC & Mac programs, Microsoft Word, Excel, Access, PowerPoint, and Outlook.
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