CURRICULUM VITAE

Current Address: Email:adnm8o@r.postjobfree.com

**, ***** ***** ****** *** :( DL) +234-0811-734-1555

Off Agunlejika Str, +234-0805-185-2488

Ijesha-tedo, Surulere +234-0809-837-5359

Lagos Nigeria.

CHUKWUKA, KENNETH IKECHUKWU.

OBJECTIVE:

To help leading companies achieve their business objectives. Providing

the business with much needed support it requires to develop a world class

business resource.

PERSONAL DATA:

Date of Birth: 14th January, 1979.

Sex: Male.

Marital Status: Married.

State of Origin Imo.

Nationality: Nigeria.

Religion: Christianity.

Languages spoken: English, Igbo and Yoruba.

EDUCATIONAL BACKGROUND:

Msc Economics

University of Lagos (Unilag) Akoka 2010

Bachelor of Science (B.sc) in Economics

Second class Upper Division (2.1)

Lagos State University, Ojo Lagos 2003

Senior Secondary Certificate in Education (SSCE)

Iponri Estate High School, Iponri Estate

Surulere, Lagos. May/June- 1994

PROFESSIONAL QUALIFICATION:

Associate member (ACE).

The institute of chartered Economist of Nigeria. 2007

Chartered Institute of Personnel Management(ACIPM) 2015

WORK EXPERIENCE:

Digital Dialogue

Head, Human Resources August 2020 to Date

Supervise HR function for the organization by coordinating all HR activities including Talent acquisition and Management, Career management, Learning and development, Change Management, Performance management, Policy Implementation and Staff Welfare.

Provide HR managerial support including but not limited to staff record documentation, leave administration, confirmation process and discipline management.

Lead negotiation of HR related service contracts; manage vendor’s relationships as well as other third party service providers; ensure SLA’s are documented and adhered to.

Work with, senior management staff to develop annual man power plans in alignment with strategic business needs.

Analyse data and trends for management decision.

Supervise all training programmes and training related matters within the organization.

Manage the company’s training budget to ensure that training cost do not exceed their budgets.

Manage external relationships as it relates to HR and the organization.

Oversee the placement of job adverts on internal/external job boards, arranging interviews, making job offers and organizing start dates.

Unified Payment Services Limited.

Human Resources Department 2014 to July 2020.

Human Resources Business Partner

Assess and anticipate human resources-related needs

Identify training needs and create or procure a professional development curriculum

Monitor training programs to ensure that training objectives are met

Provide input on workforce and succession planning as well as plans business unit restructuring

Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview

Conduct weekly meetings to check in with each business unit

Consult regularly with management and provide guidance when appropriate

Collaborate with colleagues in the human resources department to develop policies, programs, and solutions

Analyze data trends and metrics to inform business decisions

Mediate and resolve employee relations issues.

Find ways to build morale, improve workplace relationships, and boost productivity and retention

Interpret human resources policy to company management.

Training Manager

Ensure that trainings are being sourced for based on approved training needs.

Coordinate training programmes within the organization.

Responsible for all senior management programmes (SMP, AMP etc) both locally and internationally from end to end.

Administers all forms of bond administered to staff on training both locally and internationally.

Ensure that the statutory training requirements are met.

Oversees the Process of training reimbursement claims from regulatory bodies(ITF)

Supervise the Compilation of training manual (Unified First) for in-house training.

Deliver training interventions to meet the needs of the staff.

Supervise the knowledge transfer sessions and ensure that the sessions are fully implemented.

Supervise and monitor progress made via training programmes or schemes.

Consider the cost of planned programme and keep within budget as assessing the return on invested or any training and development programme.

Coordinate and develop an effective induction programme.

Keep up to date developments in training.

Coordination of Lafferty Training and examination in Nigeria.

Research new technologies and methodology in work place and present the research.

Corporate Affairs

Foster company relationship through events and involvement in organizational initiatives.

Played a vital role in the Lunch campaign of AMEX in Nigeria. First from Unified Payments.

Responsible for the processing of Visa’s for top management and staff who have engagements abroad.

Assist in the effective promotion of the flagship product PayAttitude and other products developed and designed by the company.

To coordinate both external and in house dissemination of company related news.

Ensure that Unified Payments presence is fully recognized at events being invited

to showcase its rich involvement in the e-payment industry.

Liaising with media Partners (Insight Communication and others) to make sure that the company's media objective is clearly understood and ensuring that media fees are paid as and when due.

Globacom Nigeria Limited,

Human Resource Department 2009 till 2014

Performance Management Officer,

Summarize analytic findings and provide accurate, objective and timely reports on all performance management related activities.

Develop performance related incentives for all staff.

Conduct analysis and present findings leading to Staff performance improvement.

Collate reports of expatriate deployed to regions and submit to management.

Integrate rewards and recognition to promote high level of performance.

Provide assistance in articulating organograms and job descriptions as deemed necessary.

Preparation of Performance Check to screen staff for in-house transfers.

Monitor the performance of Staff (Nigerians and Expatriates) and prepair periodic reports for management’s assessment.

Motivate and encourage others to achieve high standard of performance.

Make recommendations to the HR Manager Resourcing on issues relating to promotions, counseling, rotation and transfer of staff.

Learning & Development Officer:

Knowledge in the identification of skill gaps and training needs.

Development of yearly learning calendar for the organization.

Suggests changes in programs, schedules, content and other activities based on feedback and changes in business processes.

Prepare learning reports for submission to management.

Compile all reports gotten from training evaluation forms and include them in successive training materials.

Prompt management and keeping of company learning database.

Organize the selection of consultants to deliver training interventions.

Partake in negotiations with external consultants on learning interventions.

Facilitate the induction processes to new Hire(Indigenes and Expatriates) and over 400 indigenes and 100 expatriates have been inducted.

Assists the training manager in identifying employee training needs based on an ongoing analysis of the jobs involved, the appraisal reports and periodic discussions with the supervisors, mid-level managers and the human resource head.

Co-ordinate all in-house learning programme with both in-house and external facilitators.

Developments of contents and learning manual

Ensures that learning programs stay within budgetary allotments.

Recruitment Officer:

Assist in Scheduling interviews and contacting shortlisted candidates.

Screen CV and Shortlist applications for interview.

Composition of interview panel and coordination of interview.

Interview of Prospective candidate in other to select the best fit.

Prepare candidates profile summary for interview panels.

Any other duty assigned by unit head.

Customer Care Department (2006 to 2009)

Providing product support to customer on services rendered.

Up selling vas (value added services) and enhancing revenue.

Update CRM systems for each interaction, building relationship and providing a link for the next interaction.

Providing customer feedback to management for improvement.

Follow companies’ processes and procedures and suggest improvement to improve/simplify.

Prompt and speedy resolution of value added issues (VAS).

Creative analysis of customer satisfaction with the aim of retaining them.

Monitor quality of response to customers.

Promptly answer customer queries on phone and take customer complaints from the Gloworld and satisfy them.

Use all call handling courtesies at opening, during conversation and while ending the call.

Educate and promote new schemes and value added services.

Seek inputs and update subscriber information as required.

Log service requests, if any, for action.

Kegna Nigeria Limited (2005 to 2006).

Business Development, Forging Industry relationships by prospecting, establishing and sustaining a significant client base.

Assist in establishing and maintaining an effective customer support which is geared towards customer retention.

Initiate an effective customer interactive process so as to ascertain customer satisfaction.

Developing and maintaining a portfolio of leads by generating new businesses as well as exploiting existing ones.

Research and development of fresh possibilities and opportunities, thus expanding the potential internal capacity of the company.

Carryout general office Administrative duties.

Increasing the market share of the company

ACCOMPLISHMENT:

Worked with Ian Rheeder(MARKITECTS) in the effective delivery of Key Account Management Training( a change management initiative - 2018) for Unified Payments marketing and Sales staff which led to the winning of a greater part of the market share and an increase in sales figure of up to 21%

I supervised a change management initiative in Unified Payments in 2019 to address the issue of how staff perceived the organization, their communication language & how they related with each other and how they went about doing their work. This involved the use of internal communication tools, the use of campaigns and posters, rollup banners showing various illustrations of changes that are to be made and how they are going to be adopted. The initiative was a success, because it fully addressed the reasons why it was initiated.

Played a dominant role in the area of PayAttitude Scheme(an online payment platform) launch and also responsible in training of Shop in Shop agents deployed all over the federation for the purpose of creating awareness about the product and on boarding of customers.

I was part of the team that brought about a successful lunch of AMEX in Nigeria first from Unified Payments.

A Special commendation from the Group Chief Operating Officer (Mohammed Jameel) on the completion of a very detailed, well processed and organized job description document for all positions in Globacom(a telecommunication company) limited.

Responsible for the successful on-boarding of over 600 staff which include over 200 expatriates(Europeans, Indians, South Africans, other Africans etc) which brought about an increase in revenue to the company. This was achieved in Globacom.

KEY STRENGTHS/SKILLS

Ability to drive change management initiative.

Ability to Initiate and drive organizational strategies.

Strong analytical skills, good communication and interpersonal relationship

Hands on experience to drive the learning and development function of an organization.

Good ethical knowledge.

High level of professionalism.

Hands on in recruitment processes.

Ability to drive performance initiatives.

Good leadership skills.

Problem solving skills.

COMPETENCES:

Good leadership skills/capabilities

Good persuasion skills.

Very Strong Negotiation ability.

Knowledge in the design of training calendars and delivery of trainings from end to end.

Hands on in the preparation of job description manual.

Hands on experience in the area of staff induction processes in respect to company standard.

Very Strong coordination Skills(over 10 years coordinating both in-house and external trainings as part of job responsibility)

Customer handling skills initiating an effective customer interactive process.

Computer literate in Microsoft word, Excel, Access, PowerPoint, Microsoft

Outlook etc.

RESEARCH EXPERIENCE:

The effect of Naira devaluation on Balance of payment in Nigeria-2009

Proximate and fundamental variables affecting export product in Nigeria an econometric analysis- 2002/2003.

exchange rate policy in Ngor-okpala local government area of Imo state-2001

PERSONAL ATTRIBUTES

Honesty, loyalty, obedience, Meticulous, Zealous to work and Confident.

Strong analytical skills, good communication and interpersonal relationship.

Strong passion for achieving excellence in any area of my responsibility.

A vibrant team player

Can work with little or no supervision.

HOBBIES:

Enjoys playing and watching soccer, singing playing scrabble and meeting

People.

REFEREES

Available on request.

Contact this candidate