RESUME

CHANDRAMOHAN

PROFILE:

More than ** Years’ Experience in Admin; Marketing & Sales & Operations Specialist and having wide Global Network with Great Respect in TRAVEL TOURISM & HOSPITALITY INDUSTRY.

VISITED COUNTRIES:

Group Travel Manager To HONG KONG; Macau; Mauritius; Malaysia; Nepal; Thailand; Singapore; Sri Lanka; Shenzhen & UNITED ARAB EMIRATES. EXCEPTIONAL ACHIEVEMENT:

> Brand New Company “Citron Tourism” @ Dubai in UAE – Created Company, Generated Clientele base, improved the Sales & Operation with Good Profit.

> YEAR 2008 – 2011 – As a key player, improved the Sales and Achieved Target.

> YEAR 2009 – “CUSTOMER EXCELLENCE AWARD – THOMAS COOK LIMITED” WORK EXPERIENCE:-:

SKYWAALK TOURS & TRAVEL / MADURAI – INDIA

11A/18, Perumal Kovil St., Thallakulam – MADURAI – 625 002

* BUSINESS DEVELOPMENT MANAGER: JAN 2020 –Continues

CITRON TOURISM LLC DUBAI – UNITED ARAB EMIRATES

Location: Bur Dubai

* GENERAL MANAGER Feb 2015 – Dec 2019

AVOCET TOURS & TRAVEL PRIVATE LIMITED / CHENNAI – INDIA 16/165, Alsa Regency, Eldams Road, Alwarpet – CHENNAI – 600 018

* SALES – HEAD Nov 2011 – Jan 2015

+91-809*******

adnm7t@r.postjobfree.com

Number G2; Ganesh Nagar

4TH cross street, Madipakkam

Chennai – Tamilnadu – India.

Pin Code: 600091.

EDUCATION & TECHINICAL QUALIFICATION:-:

Master`s Degree in

MASTER OF TOURISM MANAGEMENT

in Madurai Kamaraj University.

Bachelor Degree in

BACHELOR OF COMMERCE

in Madurai Kamaraj University, Tamilnadu –

India.

TECHNICAL SKILLS:

* Complete Knowledge in Computer Application

Programmes, MS. Word, Excel & Etc.

* Complete Operational Knowledge in AMADEUS &

GALILEO ~ Ticketing Reservation System

* Complete knowledge in EURAIL; G T A; STAR CRUISE; DOTW & TOURICO Online Reservation Systems.

UNIQUE SKILLS:

ADMINISTRATION & TEAM MANAGEMENT

FIT & GIT: ~: INBOUND & OUTBOUND

PASSIONATE @ FIT CUSTOMISED TOUR ITINERARY

EXPERIENCED @ FLIGHT TICKETING

SPECIALIST IN TOUR OPERATIONS

SUPPORT FOR SALES & MARKETING-B2B & B2C

CONTRACTING WITH HOTELS & VENDORS

PROBLEM SOLVING & CRISIS MANAGEMENT

EXPERIENCED IN EVENT MANAGEMENT

IMPROVISING CLIENTELE

STRUCTURING ORGANISATION

GUIDING TO PROFIT

THOMAS COOK LIMITED / CHENNAI

* Manager, Leisure Travel March 2010 – OCT 2011

* Asst. Manager, Leisure Travel Jan 2008 – Jun 2010

DESTINATIONS OF THE WORLD – DOTW / CHENNAI – INDIA

* Senior Executive May` 2007 – Jan` 2008

Bonjour Bonheur Travels Limited / Pondicherry – INDIA

* Travel Executive Oct` 2001 –Apr` 2007

JOB RESPONSIBILITY:-:

SKYWAALK TOURS & TRAVELS / MADURAI – INDIA

GENERAL MANAGER

*Concentrating To Improve & Strengthen the Visa Department & Tours Department. CITRON TOURISM LLC / DUBAI – UNITED ARAB EMIRATES

GENERAL MANAGER

*Created Company and Started Sales & Generated Clientele base.

*Creating New Departments with Newly Recruited Team.

*Monitoring the current situation & National & International Economic Level, Inorder to update the Analysis report for future development for Higher Officials & Foreign Vendors.

*Backing up the entire team & Monitoring their work and segregate to deliver good result.

*Monitoring & Assisting for Tourists Visas, Flight Ticketing & Tour Packages.

*Solving problems and find a path forward through ambiguity, operating a dynamic and rapidly growing business in Dubai – UAE.

*Producing Clientele Base and Traveling complete India and Identifying Potential Travel Agents, making an Agreement Contract with Tour Companies.

*Improvising Company Profit and taking control of Accounts. AVOCET TOURS & TRAVEL PVT LTD / Chennai

SALES HEAD, TRAVEL & TOURS

*Developing Company Sales & Profit with New Strategies.

*Backing up the entire team & Monitoring their work and segregate to deliver good result.

*Assisting for Corporate Flight Ticketing & Tour Packages.

*Bidding & Competing in CORPORATE QUOTES.

*Traveling To Various Countries with Group Travellers. THOMAS COOK / Chennai

MANAGER, LEISURE TRAVEL – OUT BOUND

* Leisure Travel Sales & Assisting Operation Team

* Meeting the potential Corporates & Group business Sources and Competing also taking Necessary steps to get the business.

* Improving the Sales and taking necessary steps by new strategies.

* Coordinating Directly with the Direct Suppliers in AUSTRALIA; NEW ZEALAND; USA; EUROPE; SOUTH AFRICA; RUSSIA & World Wide

* Monitoring & Assisting for Corporate Flight Ticketing & Tour Packages.

* Sales Coordination for other products Like Star Cruise; Globus; Cosmos; Rail Europe & etc...

* Discussion with Channel partners / Travel Agents about the present & forth coming enquiries.

* Monitoring the day by day Inter branch activities & reporting to H O.

* Follow-up Cash Collection / Outstanding.

* Monitoring the day by day Sales & Monthly Target & the competitors & Market study.

* Managing the Booking Files & Customer Data base inorder to remind the customers with New products.

* Coordinating with Travel Agencies for booking Customers for the company, advising them their commission structures on each package and maintaining good rapport with travel Agencies inorder to they book more Customers.

* Collecting the Customer feedback & sending to Service Quality Department.

* Organising Promotional activities & Sorting out Service Issues.

* Coordinate with Product Management Team for sales / Product queries. DESTINATIONS OF THE WORLD / Chennai

OUTBOUND TRAVEL – OPERATIONS

* ASSISTING ONLINE CUSTOMERS & SUPPLIERS FOR ONLINE PORTAL COMPANY

* Handling the Customers & Travel Agencies throughout Tamilnadu & Kerala

* Dealing the Direct Suppliers in various Destinations & own offices in all over World.

* Coordinating for Group Requirements with Direct Offices in other Destinations.

* Handling the Operational activities for all the departures.

* Follow-up Cash Collection / Outstanding.

Travel Executive Bonjour Bonheur Travels Ltd / Pondicherry

* Booking Hotels; Guide; Accompanying Escorts & Vehicle Reservations.

* Assisting the Inbound & Outbound Tours.

*Assisting for Corporate Flight Ticketing & Tour Packages.

* Booking Hotels; Guide; Accompanying Escorts & Car Reservations.

* Organising the Inbound & Outbound Tours.

* Accompanying trip to Andaman Islands; Mauritius; Malaysia; Singapore & Sri Lanka.

* Assisting Corporate customers for their Air Ticketing & Visa formalities.

* Assisting the Inbound Tours Department.

* Tailor Made Itineraries – product, Frame, Documentation Process and procedures

* Monitor and ensure task execution as per To-do-list of each Service Executive / Sales Executives… * Update on Newsflash / Market Feedback and Run through the plan for the day with the Team & Handle client queries / issue that are escalated.

* Ensure precise Resource deployment and process management for all post sales processes

* In general responsible for Motivation Initiatives, Product Knowledge, Training & team building initiatives. * Organised stalls in Trade Fairs and Exhibitions.

* Monitoring & Assisting for Corporate Flight Ticketing & Tour Packages.

* Liaison with Interoffice Branch Service Team & Product Management team on a daily basis for providing the customers better service on time. Preparing & Sending the Daily Sales Report, Ticket Indents, Final Manifest Report (Full Payment Received Report), Sailing Charts for Cruises Booking, Preparing Payment/Refund vouchers, Advance/Return Reservation & Pre/Post Tour Accommodation request & getting the same confirmed by follow ups with the Product Management Team.

* My responsibilities involves handling inquiries from Individuals, Associations, Tele - Enquiries & Letter/faxes, walk-in Customers & converting these inquiries into actual booking by constant Follow-ups with customers. Advising the customers of the tour of their choice & budget, the total Cost of package.

*Conference Arrangement “OASISCON–2005” “RAMACHANDRA MEDICAL COLLEGE, CHENNAI”. PERSONAL PARTICULARS:-:

Name: P. CHANDRA MOHAN

Father’s Name: A. Paramanantham

Date Of Birth: 07-10-1974

Gender: Male

Marital Status: Married

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