VYONNE GAY FRONDA KISHNANI
Solano Nueva Vizcaya
Philippines
HP: +639*********
E-mail: **************@*****.***
CAREER OBJECTIVE:
To pursue a highly challenging and creative career, where can I apply my existing knowledge and creativity, acquire new skills and contribute effectively towards the growth of the Organization.
SKILLS.
Admin and Secretarial Skills
Computers and Software: MS Word, PowerPoint, Excel, Outlook
Uses training and interpersonal skills to improve organizational efficiencies and daily operations
12 years experience in client service. Have cultivated mutually profitable, long-term relations. Recognized by clients for excellent customer service skills.
Sales and Marketing
Exceptional communication skills; able to write and speak English clearly and effectively.
WORK EXPERIENCE
DBR SYSTEMS PTE LTD
1 Rochor Canal Road #02-33 Sim Lim Square
Assistant Retail Manager
May 2 2017 – Jan. 25 2021
Perform daily retail store operation
Provide pricing to customers
Perform purchasing activities
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
Manage and keep track of store and its inventory
Ensure cleanliness of the store
Any other job responsibilities as assigned by the Director.
Reporting to the Director.
EURACO FINEFOOD PTE LTD
219 HENDERSON ROAD #04 -01
HENDERSON INDUSTRIAL PARK
SALES ADMINISTRATOR
June 1 2016 – April 30 2017
Responsible in providing support for sales representaives
Supporting the sales representatives with other administrative tasks if required
Providing quotations, and information such as stock availability, processing orders and delivery dates
Receiving and processing purchase orders
Coordinating with sales representatives and store personnel in relation of orders
BENNON INDUSTRIES PTE LTD
1 Rochor Canal Road #06-75 Sim Lim Square
Customer Service Executive
July 28 2008 – May 30 2016
SUMMARY
Responsible for customer service activities such as responding to inquiries, processing orders (computer supplies and ink cartridges), and handling customer complaints and questions in a prompt, courteous and effective manner.
PRIMARY RESPONSIBILITIES
Interacts with customers by phone, email, or in person and receives orders or for investigation Processes and inputs all customer orders and receipts.
Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Do daily closing accounts
GLOBE TELECOM
Brgy Quirino Solano,Nueva Vizcaya
Customer Service Associate (After Sales)
June 1, 2007- November 22, 2007
SUMMARY
Responsible for selling telecommunications products, including cellular phones and parts, network managed services, cabling, corporate Internet access, web security.
PRIMARY RESPONSIBILITIES
Sell telecommunications products and services to both individuals and companies.
Build market position by locating, developing, defining, negotiating, and closing business relationships.
Keep abreast of current technology trends.
Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
Write and submit accurate orders.
Design customized, cost-effective solutions for the client.
Manage a territory using technology, prioritization and time management skills.
Submit pricing and pre-qualification requests reflecting the client's requirements.
Maintain an updated database in sales database including all activities, partners, and opportunities with their current status.
Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
EDUCATION
COLLEGE
ALDERSGATE COLLEGE
Solano, Nueva Vizcaya
Graduated BS Nursing June 2006
SAINT MARY’S UNIVERSITY
Bayombong, Nueva Vizcaya
Associate of Health Sciences in Education
SY 2001- 2003
HIGHSCHOOL
SAINT LOUIS SCHOOL
Solano, Nueva Vizcaya
SY 1997-2001
PERSONAL BACKGROUND
Age: 36 years old
Date of Birth: April 2, 1984
Nationality: Filipino
Gender: Female
Marital Status: Married
Height: 5”3
Weight: 120 lbs
REFERENCES
Mr. Lim Han Tiong
Bennon Industries Pte Ltd
Director
97986919
Ms. Wee Chai Chin
Bennon Industries Pte Ltd
Supervisor
97877055
Mr. Lim Yen San
DBR Systems Pte Ld
Director
97984238