Operation manager

Wayne Patterson-Moore

**** ********* ****** ********, ** 45013 513-***-****

***********@*******.***

Manager of Food Services

Customer Service Financial Management Food Preparation

Executive leader with expertise in all facets of safety management, customer service, and employee relations within a high-profile corporation. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions. Technical proficiency in MS Office, Kronos, US Foods, CBOARD, Odyssey PCS, GFS service, and Sodexo.

Accounts Payable and Receivable

Scheduling

Employee Relations

Conflict Resolution

Relationship Management

Human Resources

Employee Engagement

Leadership Development

Food Safety

Professional Experience

MERCY HOSPITAL WEST, Cincinnati, OH 2013 – Present

Supervisor

Utilized various Sodexo software systems such as menu graphics, food management, unit financial and Cater Trax to complete tasks within the department.

Assist with the interviewing, hiring, and onboarding process of new hires.

Partner with management to complete yearly employee evaluations and issue bonuses.

Administer coaching and conflict resolution and oversee employee scheduling.

Collaborate with guests and patients to provide desirable meal options and quality customer service.

Manage department finances by documenting spending and ensuring that the budget is met.

MERCY HOSPITAL OF WESTERN HILLS, Cincinnati, OH 2011 – 2013

Supervisor

Headed all café’ operations and maintained the dietary department in the absence of the General Manager.

Maintained the Cater Trax system and coordinate all company caterings.

Controlled to Food management system, which included duties such as developing recipes, planning menus, and generating reports.

MERCY HOSPITAL OF MOUNT AIRY, Cincinnati, OH 2003 – 2011

Foodservice Department Lead

Coordinated scheduling for employees.

Headed all Café’ operations while serving as an interim manager.

Prepared foods and managed the tray line.

Increased customer service ratings by creating a seamless line of high quality communication.

Coordinated many financial duties such as handling cash, documenting income and spending, managing the cashier, composing end of the month reports, and counting cash at the end of the shift.

MERCY HOSPITAL OF FAIRFIELD, Fairfield, OH 1988 – 2003

Store Room Clerk

Oversaw food purchase orders, shipment stocking, inventory control, and organization of orders.

Served as an interim manager and managed the tray assembly line.

Credentials

Serv Safe Certification, Hazard Analyses Critical Control Points (HACCP)

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