Mohamed Salah Mohamed Hashem

Date of Birth: *st August 1988

Gender: Male

Nationality: Egyptian

Address: Hilton St. Karnak City, Luxor, Egypt.

Mobile Phone: +201*********, +201*********

Marital Status: Single

E-mail: adnlxd@r.postjobfree.com

Military Service: Completed

Profile

As an experienced and dedicated front office agent, I developed the ability to work under pressure, while maintaining a high level of professionalism. I have acquired a range of personnel skills in order to work with guests to ensure a dynamic and reliable service. I am a helpful and reliable team member but also enjoy being creative and using my initiative when necessary. I would like to have the opportunity to work in an exciting and busy role, where I can learn new things, and where I can utilise my customer service skills, team building and computer skills.

Qualifications & Languages

Bachelor of Tourism and Hotels

Hotels & Tourism Institute (EGOTH) 2 years in rooms Arabic: Native division English: Excellent

Hotels & Tourism Institute (EGOTH) 4 years in rooms division

Italian Good

Computer Skills

Experienced in the use of

• Windows Operating Systems

• Microsoft Office (Excel, Word, PowerPoint etc.)

• Adobe Photoshop

• Databases including: COMSYS, Fidelio (6.20 / 7.14 / 8) and Opera 5 The Internet (multiple browsers, research etc.) IT networking and PC maintenance.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition

• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition

• Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program

• Maintain inter-departmental relationships to ensure seamless customer service

• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

• Schedule and regularly conducts routine inspections of areas under his/her control

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Interpret computer reports and compile relevant statistics for front office

• Continually check the accuracy of room count

• Approve upgrades and special amenities

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

• Communicate to Director of Rooms all pertinent information such as the expected arrival and departure of VIPs

• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements

• Work with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

• Plan for future staffing needs and recruit in line with company guidelines

• Prepare detailed induction programs for new staff

• Analyse training needs of Front Office staff and develop training programmers.

• Conduct probation and formal performance appraisals

• Coach, counsel, discipline staff and provide constructive feedback to staff

• Work with the Finance and Business Manager in the preparation and management of the department’s budget

• Adhere to OH&S policies and procedures and ensure all direct reports do the same

• Log security incidents and accidents in accordance with hotel requirements Career History

2021

Hospitality Operations Abu soma development company 2020 -

Duty Manager Xperience Kiroseiz Parkland

Xperience Kiroseiz Premier

2017 - 2020

Front Office Supervisor Sofitel Winter Palace, Luxor 2016 - 2017

Front Office Shift Leader Baron Palace Sahl Hasheesh 2015 - 2016

Senior Reservations Mövenpick Resort & Spa, El Gouna 2014 - 2015

Front Office Shift Leader La Residence Des Cascades, Soma Bay

September 2012 – July 2013

Reservation Agent Palm Royale, Soma Bay (ex.

Intercontinental Abu Soma, Hurghada)

June 2010 - January 2011

Reservation Agent Sheraton Resort, Luxor

August 2007 – May 2010

Receptionist Sofitel Karnak, Luxor

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