CYNTHIA CHAVIS

**** ******* ***** ******, ************, NC 27284- 919-***-****

adnlum@r.postjobfree.com

To obtain a position in the customer service field with skills to utilize over 10 years of experience and exceptional skills in communication and serving the public. I will demonstrate a mature insight, independent experience, and assume immediate responsibilities and progress rapidly. Years of experience in serving the public in several capacities in social service, internet tech, medical insurance, retail, law enforcement, and governmental position. Following all policies and procedures paying close attention to details and verifying critical and personal information.

EXPERIENCE

03/2020 – PRESENT

INTERNET COMMUNICATION AGENT, SPECTRUM CHARTER COMMUNICATION

Fulltime customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Responsibility include being a tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Resulting in 98% of voice of customer recognition on monthly basis

02/2019 – 03/2020

HEALTHCARE CUSTOMER SERVICE REP, ALORICA-HUMANA

Responsibility includes maintaining the mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around healthcare insurance and benefits. By being the voice of the brand, and a strong relationship between our clients and their customers by maintaining and update accurate customer information, calmly attempt to resolve and de-escalate any issues. And tracks call-related information for auditing and reporting purpose.

02/2018 – 02/2019

DRIVER LICENSE EXAMINER, DEPT MOTOR VEHICLE OF NORTH CAROLINA

Duties include administering eligibility tests, evaluating persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system.

EDUCATION

05/2010

A S BUSINESS ADMINISTRATION, AMERICAN INTERCONTINENTAL UNIVERSITY

3.0, Honor Graduate

06/1983

HIGH SCHOOL DIPLOMA, OVERBROOK HIGH SCHOOL

3.0, Motivation Honor graduate

SKILLS

• Customer Service

• Communication

• Proficient Computer/ Software

• Responsible/Dependable

• Detail Orientated/Multi-task

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