Back Office Account

RESUME

NAME: SUGANYA NATARAJAN

Resume Highlights

5.4 years Retail Banking Operations experience in RBS Business Services

Good interpersonal skills & team player

Passionate about learning emerging technologies and new domains

Address for communication

No 131

Kombanaipudur

Kolathupalayam (po)

Erode 638152

E-Mail: *********@*****.***

Contact No: 897*******

Objective

Seeking an appealing career in a ever growing organization, where a blend of my acquired skills, healthy attitude, passion towards work can be utilized in challenging assignments, which will give me an opportunity to learn new technologies and meaningfully contribute to organizations growth and my professional growth as well.

Synopsis

15.4 years of experience in the field of Banking Operations.

2Good knowledge in Retail Banking, Reconciliation,Investigations,Account openings.

3People handling experience

Achievements

1Awarded for the best performance in handled Concern & Query cases and coordination with the team.

2Awarded for effectively handled the FSA Audit Regulator’s queries.

3Awarded for effective support during technical issue incident.

4Awarded for handling special projects.

Organizational Summary

Organization : RBS Business Services Private Ltd, Chennai.

Designation : Sr. Process Associative

Business unit : Group Services

Team Name : CAPR Investigations (Customer Account Processing Report)

Process Known : Audit Letters, Regular Payments and reconciliation,bond

Account openings

Job Description:

Reconciliations & Investigations:

1Match off credit and debit entries of bank suspense account, as per specific details constrain.

2Tagging the outstanding entries which required investigation.

3Deals with UK banking products such as ISA account processing, BACS payment, Standing orders and International payments.

4CAPR mainly deals with Rejected Transactions which has been for closed, stopped and blocked accounts

5Have to investigate the right account and to pass the funds in Back office.

62nd check and Authorise payments above 10K, payments on stopped account.

Audit Letters:

1Validating the Customer’s account and checking authority to the requesting Auditor.

2Documenting the Customers audit information like Balance, Facility, Security, Trade & Derivative.

3Charging the Customer for providing Audit information for the requested financial year.

Education

MBA (HR)

2011

Madras University, Chennai

B.E (CSE)

2008

KSRCE, Anna University, Tiruchengode

HSC

2004

GHSS, Ganapathypalayam, Erode

SSLC

2002

GHS, Vellottamparappu, Erode

Personal Profile

Date of Birth 15th July, 1987

Marital Status Married

Nationality Indian

Languages known English,Tamil and kannada(to speak)

Hobbies Spending time and going on rides with

Friends, Shopping and reading novels.

Permanent Address

D No: 131,kombanaipudur,

Kolathupalayam(p.o),

Pasur(via),

Erode

Tamil Nadu − 638 152

Declaration:

I hereby declare that all the above mentioned particulars are true and genuine to the best of my knowledge and belief.

(SUGANYA. N)

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