Support Supervisor Office Manager
Resume:
Jo Clark
Mesa, AZ *****
360-***-**** - Cell
e-mail: adnlqd@r.postjobfree.com
Accounting Skills
20+ Years Full Charge Bookkeeper
Profit and Loss/Balance Sheet/Trial Balance – Prepare and present financial statements Payroll – Processing for 1700+ Employees – Salary, Piece Rate, Commissions, Tips, Deferred Comp, FSA/HSA, W-2’s, 401K, CBA’s, Certified Payroll via accounting programs or by hand Quarterly Reports/Taxes – Labor and Industries, Employment Security, Federal, State B&O, 1099’s and Excise Tax General Ledger and Journals
Budgeting / Forecasting
Accounts Payable/Accounts Receivable/Collections
Account Reconciliations – Bank and Credit Cards
Job Costing
Vendor/Client Relations
Double Entry / Manual Ledger Bookkeeping
Management Skills
20+ Years Management – Hotel / Property Management / Construction / Government Negotiate leases, fees and contract terms with Clients and Vendors – Obtain and maintain new clients Supervise up to 20 employees
Employee relations – Interviewing, Hiring, Terminating and Performance Reviews DOT/FMCSA Commercial Driver Supervisor Reasonable Suspicion certified Create and Implement Employee Handbook, Housekeeping procedures and inspection reports Create and revise housekeeping schedules
Ensure Customer satisfaction – Handle all comments and complaints Maintain Safe and Clean Work Environment
Ability to problem solve and think quickly in stressful situations Monthly ownership meetings - Present financial statements, Obtain and present contractor bids and updates on misc maintenance projects
Property Management – 20 + properties, 300+ tenants Website Management and Advertising – Change content, update info on various websites, Facebook advertising Customer Service/General Office Skills
Microsoft Office – Excel, Word, Outlook and all Windows programs Workday/JD Edwards/ILinx/Hubble/SharePoint/Yardi Property Management/Quick Books/Peach Tree/Word Perfect Excellent Communication Skills – In person, on the phone and in writing Negotiate fees and contract terms with Clients and Vendors Inventory/Supplies – Ordering, monitoring and physical inventories Purchasing/Purchase Orders
Bidding Government Contracts – Utilize NECO, Responding to RFP’s Party planner
Front Desk/Reception
Telephone sales and support
Professional Experience
Fiscal Support Supervisor Kitsap County Auditor’s Office Port Orchard, Wa Sept 2019 to July 2021 Since starting this position, most of my time has been dedicated to the Workday implementation project for payroll, then most recently for accounts payable. This includes long hours performing many collaborative meetings with county departments, building processes, testing, creating job aids and training. At the end of March 2020, when the COVID 19 shutdown occurred, I transformed a completely paper process for auditing and paying all county bills to digital so we could continue performing an essential county service while remote. Changing processes, creating job aids, and providing training while ensuring State and County requirements continue to be met. Regular duties include overseeing a team of 8 employees as they processed payroll for 1,700+ employees, processed $4,000,000+ weekly Accounts Payable. Supervising and training employees, troubleshooting JD Edwards issues, decision making around auditing and paying invoices, customer service, payroll tax reconciliation and processing, performance reviews, understanding and implementing important Union contract changes pertaining to payroll, preparing and presenting resolutions for commissioner's consideration.
Fiscal Support Specialist Kitsap County Auditor’s Office Port Orchard, Wa April 2019 to Sept 2019 In this position, I learned how the county processed payroll in JD Edwards. I reconciled benefits, managed garnishments and implemented Union Contract changes around employee pay and benefits. Fiscal Support Tech Kitsap County Auditor’s Office Port Orchard, Wa May 2018 to April 2019 In this position, I audited and processed a high volume of payments for all county departments. Typical weekly workload would include $4,000,000+ paid out to 500+ supplies on a weekly basis. Researching contracts and ensuring adherence to budgets. Ensure compliance to WAC and County Regulations, ensure Suppliers are licensed and bonded, obtain intents/affidavits. Communicate with departments as necessary to get corrections or proper backup for processing.
Extra Help Kitsap County Auditor’s Office Port Orchard, Wa May 2018 to Nov 2018 Miscellaneous duties as needed for the Auditor's Office. Reconciling payroll spreadsheets, records retention project. Research and provide a timeline of County Elected Officials since inception. Office Manager/Finance Director Hanley Construction, Inc. Port Orchard, Wa March 2012 to Dec 2017 Financial analysis, accounting and budgets, along with overseeing insurance, banking, real estate, property management, accounts receivable, accounts payable, job costing, payroll, taxes and legal issues. Implement company policies around payroll and manage HR. Workers comp and unemployment claims management. Cost controls. Fleet management, Reasonable Suspicion certified. Customer loan servicing. Residential Property Management.
General Manager/Bookkeeper Kitsap Hospitality Service, LLC Bremerton, Wa Jan 2003 to Nov 2011 Oversee operations for 200+ unit corporate housing company. Maintain a clean, safe and welcoming environment for guests and employees. Address and resolve guest issues in a friendly and efficient manner. Negotiate lease terms with apartment complexes throughout Kitsap County. Bid government contracts. Establish and maintain corporate client relations. Understand and utilize the GDS. Manage and update numerous website listings, marketing, rate and inventory management. Employee management for a staff of up to 20 employees, including interviewing, hiring and terminating employees, training, quarterly reviews, scheduling and job assignments. All office accounting, including financial statements, forecasting, budgeting, payroll, taxes, customer billings and receipts, accounts payable, commissions. Front office including reception, reservations, guest relations, telephones. On call 24/7 to service over 300 guests needs for more than eight years.
Accounts Manager/Shipping Mercury Online Solutions Bainbridge Island, Wa June 1998 to Jan 2003 This digital signage company was a client of The Bainbridge Group. When TBG was dissolved, I continued working for Mercury as their ACCOUNTS MANAGER - All accounting functions through year-end including financials. General office duties; phones, word processing, filing, office equipment maintenance (including minor repairs).
I requested a reduction in hours and moved to the shipping department - Establish and maintain shipping records for all products sent Nationwide, Update customer site information. Package and prep items for shipping. Receive outdated technology, repackage and recycle Office Manager Northwest Network Services Bainbridge Island, Wa June 1998 to June 2000 This local internet provider and website developer was a client of The Bainbridge Group. When TBG was dissolved I continued working for NNS as their OFFICE MANAGER - Billing and account maintenance for over 1000 internet customers. Monthly financial statements, Collections, Payroll, and Quarterlies. Some customer phone support. Review company policy with new employees. Maintain fluid relations with ownership and employees.
Bookkeeper Madison Avenue Garage Bainbridge Island, Wa April 1996 to June 2000 This auto repair shop was a client of The Bainbridge Group. When they dissolved, I continued working for Madison Avenue Garage as their bookkeeper. A/P, A/R, payroll, taxes. Office Manager The Bainbridge Group Bainbridge Island, Wa April 1996 to April 1998 Property management accounting through year-end for 20+ residential and commercial properties, including monthly financial statements. Schedule and monitor maintenance tasks and large projects. Monthly owners association meeting which required preparing and presenting financials, project bids and progress, etc. Detailed ledger cards and files for over 300 tenants, Collections, Payroll, Billings, and Quarterlies. Real Estate sales and services. Bookkeeping services for several retail businesses. Hire, train, and review company policy with new employees. Maintain fluid relations with ownership and employees. Bookkeeper Collins Homes, Inc. Poulsbo, Wa June 1993 to April 1996 Bookkeeping for a high end custom home builder. Created an Excel spreadsheet to manage construction loans, obtain bids, job costing, etc.
Office Manager/Bookkeeper Rod Krebs Homes Poulsbo, Wa Mar 1991 to April 1993 Bookkeeping for a spec home builder. Manage construction loans, obtain bids, job costing, etc. Secretary Swanlund Heating & Fabricating Poulsbo, Wa May 1990 to Mar 1991 Search for and bid jobs for commercial HVAC. Correspondence, phones, etc.
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