Data Entry Customer Service

Kelly Hackett **** Cottonwood Court, Burlington, WI 53105 Cell: 262-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Motivated customer service professional with more than 20 years of diversified experience. Hard working, detail oriented and deadline driven with a superior work ethic. Quick to build and maintain a strong rapport with personnel and customers through excellent communication skills. Maintains a high level of professionalism, reliability, and integrity to increase customer satisfaction.

PROFESSIONAL EXPERIENCE

Snap-On International – Kenosha, WI

Item Master 2015-Present

Provides lead support for both Corporate & Industrial departments

Analyzes item master data with a strong attention to detail to resolve inconsistenies, and verify information

Performs pricing analysis to set standard costs for all items in the distribution networks

Ensures consistency thorughout the global ERP network through analysis of transactional and statistical data

Completes & enters quotes in the True-Fit portal

Performs maintence and set up requests in the ticketing dashboard

Maintains knowledge of all Items Master fields (502+) and uses this information to update pricing, planning, purchasing, and sales order entry fields

Determines the root cause of errors and provides corrective action

Assists multiple locations with cost roll and item master inquiries

Documentation Clerk 2012-2015

Reviewed customer order files to ensure accuracy

Prepared required export documentation to meet all compliance guidelines

Obtained quotes for shipments based on weights and dimensions and tracked the shipments to customers/forwarders.

Provided shipping instructions to the DC for international orders, which included printing sales invoices and posting sales in SSA LN

Diligently monitored the regional release logs to ensure variables are received on the dates requested by the Expeditor

Supervised mail handling and routing activities

Customer Service & Personnel Coordinator Representative 2000-2012 The Newark Group – Milwaukee, WI

Gave accurate and appropriate information to answer customer questions, inquiries, and complaints on a daily basis

Developed and maintained strong client and vendor relations though exceptional customer service

Solved customer problems and assured customer satisfaction

Maintained accurate files for the accounts payable and receivable departments

Completed all data entry and correspondence requests within required timeframe, while maintaining a high quality output

Provided excellent verbal communication through inbound and outbound phone calls and customer appointment scheduling

Dispatched fleet and trucking vehicles from the Xata management system, while utilizing Sterling & Nistevo to track the freight items

Assisted in coordinating statements, maintaining personnel records, and other administrative duties as assigned

Customer Service Representative 1997-2000 Gandrud Chevrolet – Green Bay, WI

Effectively communicated with customers on inquires

Resolved customer complaints with tact and respect

Quickly resolved billing questions and disputes

Demonstrated a high accuracy rate in all data entry

Properly managed multiple line switchboard to direct inbound and outbound calls in order to improve call flow

Provided support to the Sales and Parts department by fulfilling order processing needs

Assisted with administrative and reception support through appointment scheduling

EDUCATION

Milwaukee Area Technical College 1997 Milwaukee, WI A.S., Culinary Arts

Westosha Central High School 1991-1995 Salem, WI

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