Front Office Executive

Phone: 948-***-****,875-***-****

Address: P-74,minimig,Phase-2,Pallavpuram,Meerut (U.P.) 250110 Website: https://www.linkedin.com/in/anant-sahil-b11b6b1b3 Email: adnloy@r.postjobfree.com

Anant Sahil Sharma

Attentive Front Office Executive providing exceptional customer service through diligent management. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations. EXPERIENCE

Doab Vilas Hotel,Meerut

Front Office Executive

August 2020 - December 2020

Work Profile-:

● Reviewed daily listings of reservations to look for and correct booking errors.

● Ensured that special accommodations were made for guests when appropriate.

● Coordinated with other staffing departments to ensure solid guest relations.

● Managed all guest relations and updated scheduling database.

● Transferred calls to the correct department.

● Managed front desk operations.

● Responded to guest requests.

Doab Vilas Hotel,Meerut

Front Office Executive

July 2019 - November 2019

Work Profile-:

● Maintained an updated database of guest check-ins, checkouts, and fees.

● Tracked staff schedules and called for outside maintenance as needed.

● Responded to guest complaints in a professional, courteous manner.

● Managed multiple phone lines while attending to guest issues.

● Updated monthly calendar of hotel events and special promotions.

● Passed room service requests to the correct staff members.

● Maintained an updated inventory of front office supplies. Lemon Tree Premier, Jaipur

Industrial Training

25th June 2018 - 19th October 2018

● Overall Rating - Excellent

● Completed Training In All Core Department ( Culinary, F&B, Front Office, Housekeeping ) EDUCATION

Institute Of Hotel Management,Shillong

B.Sc In Hospitality And Hotel Administration

July 2017 - May 2021

Dayawati Modi Academy-1,Meerut

Secondary School (CBSE)

June 2014 - May 2015

Dayawati Modi Academy-1,Meerut

Higher Secondary (CBSE)

July 2016 - April 2017

SKILLS

Good customer relations skills

Proficiency in both oral and written communication skills Good time management skills

Organization, documentation, bookkeeping and coordination skills Proficiency in computer applications (MS Office Word, Excel, PowerPoint, Outlook, Oracle CRM) related to work Invoicing & Payments

Courteous Customer Service

VOLUNTEERING

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VOLUNTEERING

Food Safety And Standards Authority Of India

Social Awareness

4th December 2019 - 6th December 2019

● Conveying Awareness About The Importance Of food Licenses And Even For The Procedures To Apply For License Among The Manufacturer's, Distributors, Packer's etc.

● Develop The Skills About The License Procedure, It's Importance Hindustan Scouts & Guides,Meerut

Social Welfare

March 2020 - Present 2021

● Explained Medical Medical Care Options To Help Families During Lockdown Period.

● Provided Supplies to The Most Affected Families

● Set-up Of Medical Camps For Covid Patients

● Made Arrangement Of Sleeping Tents For The Workers

● providing The Meals And Some Basic Supplies

● Develop Skills About How To Be More Positive, Attentive, Problem Solving, Situation Handling Etc. Animal Recovery

Animal Welfare

April 2020- Present May 2021

Give food and water to animals

Clean equipment and the living spaces of animals

Monitor animals and record details of their diet, physical condition, and behavior Examine animals for signs of illness or injury

Exercise animals

Bathe animals, trim nails, clip hair, and attend to other grooming needs Develop Skill Of Helping Other, Caring, Understanding Etc. Created using Resumonk - Online Resume Builder

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