Rolland Muhammad

Phoenix,AZ ***** [480-***-**** [adnlo1@r.postjobfree.com]

Dedicated Customer Service Professional with 15+ years of experience, including managing staff, accounting, increasing customer base and revenue, and reducing and resolving issue escalation. Security minded, with proven ability to troubleshoot potential complications while maintaining a balanced and friendly environment. Committed to building stable and lasting customer relationships through keeping current and agile with modern sanitation and distancing protocols.

Professional ExperienceOK Barber Styling Salon Phoenix, AZ

Owner/Manager Present

• Manages a salon of 8 employees through posting, interviewing, training, and retention. Prioritizes a congenial culture, maintaining health and safety standards for customers and associates

• Supervises acquisition of merchandise while consistently maintaining strict inventory control; proactively aware of opportunities for growth

• Upgrades methods to increase and improve product services; expanding margins while boosting customer loyalty

• Develops and governs proprietary accounting procedures to meet the unique needs of a small business and its clientele while accomplishing accuracy for the bottom line; fostering understanding and trust from all patrons

• Maintains conscious awareness of interior and exterior environment, ensuring the safety, security and protection of patrons and their belongings

• Handles all aspects of property preservation, including coordination of preventative maintenance, as-needed repairs, and necessary improvements; keeping business relevant and thriving

• Achieves strong customer referrals, strengthening community ties

• Practices confident cash handling skills and management of daily revenue flow; sustaining customer satisfaction and steady referrals

• Operates regular hours with consideration for occupancy regulations to ensure safe spacing for patrons while waiting and being serviced

• Implements precautionary and sterilization measures to the fullest extent when and wherever needed; boosting customer confidence

• Stays current with popular styles while striving for 100% customer satisfaction; keeping the business a popular neighborhood destination

Additional Experience

Arizona State Hospital Psychiatric Technician II

Upward for Children and Families Assistant Manager

Core Competencies

Management, merchandising, inventory control, store management, health care, patient care, supervisory, scheduling, operations management, customer service, sales, accounting, cash management, security and safety

Education/Certifications

2-years of coursework in Business Administration, Maricopa College

Certification, Certifying Company/Organization, Arizona state Barber board. 2022 present!

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