Beverage Supervisor Port
Resume:
SAGREN MOODLEY
* ******** **** ******* **** Elizabeth
EDUCATION
WESTERING HIGH SCHOOL-PORT ELIZABETH
Grade 12 - Senior Certificate - 2001
CAPE TOWN HOTEL SCHOOL - CAPE TOWN
National Diploma : Hospitality Management - 2003 - 2008
Incomplete. 1 subject outstanding
WORK EXPERIENCE
RADISSON BLU HOTEL, PORT ELIZABETH
FOOD AND BEVERAGE SUPERVISOR- 2008-2011
Main Duties:
To oversee and manage the day to day running of food and beverage operations, according to the company’s standards and procedures.
To ensure that reports and administrative requirements are up to date and are timeously submitted to the relevant departments
To regularly communicate with staff to maintain and create a solid staff culture which will stimulate professionalism towards our clients maximising opportunities to drive sales
To recruit, train and develop staff to have in depth knowledge of their duties and how to execute them to the required standard
To deal with increasing business opportunities through implementing strategies to measure our performance and maintain our objectives to achieve our profit targets
ETC CONFERENCE CENTRE
CONFERENCE CENTRE CO-ORDINATOR 2012-2016
Main Duties:
To oversee and manage the day to day running of the conference centre in accordance to the company’s standards and procedures
To perform sales and marketing for the conference centre including pricing, promotions, image and brand profile
Managing budgets and financial plans, researching markets to identify new business
To perform procurement of all suppliers, equipment and material needed for events. Negotiating with external service providers and suppliers. Drawing up SLA’s.
Attending all management and board meetings compiling all reports, forecasts and result. Implementing strategies to cover any shortfalls to achieve profit targets
To recruit, train and develop staff. Monitoring of staff performance in accordance to their KPA’s. Applying HR procedures to ensure staff retention.
FEDICS FOODSERVICES AT LIFE ST GEORGES HOSPITAL
PATIENT LIAISON OFFICER-2016 –2017
Main Duties:
To oversee and manage all Front of House Staff ensuring all wards in the hospital is receiving exceptional service throughout the day
Liaise between patients and kitchen regarding dietary requirements and to ensure the quality and presentation of meals are served to standard
Building rapport and engaging with patients to receive feedback regarding service and menu choices. Resolving any complaints and action any negative feedback
Conducting on the job training to develop and expand their knowledge, so we can provide a consistent standard of service
Attending meetings and providing reports relating to service. Conducting daily Health and Safety Checks.
MTN TELECOMMUNICATIONS
ASSISTANT STORE MANAGER 2017-Current
Main Duties:
Ensuring the store is always operating to its full ensuring to abide by company policies and procedures, to uphold the companies vision and values
Increase store revenue through promotions, cold calling and business visits
Responding effieciently and accuratly to all customer queries
Driving sales and making recommondations for products and services offered
Building strong relationships with customers
Understanding and providing excellent and consistant customer service
Ordering and recieving of stock
Compiling of reports for management and stakeholders
Training of staff and other learning opportunities to expand thier knowledge
REFERANCES
NATALIE BOTHA
RYAN LOTTERING
JAMEELAH KAMMIES
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