Administrative Assistant Service Representative

Lauren R. Moss

* ******** *****

Glen Carbon, IL 62034

Phone: 502-***-****

************@*****.***

Summary of Qualifications:

Solid experience in a variety of working environments. Able to establish rapport and credibility with diverse groups through superlative communication and team-building skills and exceptional versatility and adaptability. A highly motivated, dedicated self-starter, solution oriented with an eye toward bottom line results.

Employment History:

Dufresne Spencer Group dba Ashley Furniture Homestore, Visual Product Manager

Louisville KY

11/15 – present

Visual Product Manager is responsible for creating and maintaining an environment that draws attention to the floor plan and the furniture to maximize product sales. The visual presentation manager is responsible for the overall environment of the store including displays and vignettes, product receiving, replenishment, rotation and store cleanliness. Key responsibilities include: ensuring merchandise on the sales floor is displayed according to the merchandising plan developed by corporate; managing placement of informational and promotional POP, placing of tags, and spot light placement; ensuring all merchandise is priced correctly and making price changes in a timely manner when necessary; using and understanding color coordination, visual balance and interior design to develop attractive and innovative displays to maintain showroom to the highest standard; ensuring floor merchandise condition is being maintained/repaired to showroom quality; hiring, developing, and managing Floor Support; participating in Inventory Audit twice a year; monitoring consistency and execution of visual presentation directives, signage and merchandising standards; ongoing reinforcement and communication of visual presentation standards.

Regus Business Solutions, Senior Customer Service Representative

Louisville, KY

03/12 – 03/14

Senior customer service representative, responsible for managing the business center; assisting customers with administrative services; handling billing issues; tracking center revenue and identifying new sources of revenue; handling IT issues for clients; formatting client hardware; scheduling meetings, conference calls, and video conferences; answering and processing phone calls; processing payments; running center reports; processing incoming and outgoing mail; writing copy for local advertisements and assisting the general manager in sales.

Louisville Downtown Marriott, Front Desk

Louisville, KY

10/10 – 02/12

Assisting hotel guests and answering guest questions; handling the check-in and check-out process; answering phone calls; running and filing hotel reports; ensuring that guests had the best possible experience while staying with us.

Manpower, Administrative Assistant

Louisville, KY

04/2010 – 10/10

Processing confidential financial data, loan consolidation forms, and incoming and outgoing mail and ensuring the loan consolidation process is completed quickly and efficiently by effectively guiding borrowers through the application process.

American Eagle Outfitters, Shipment Associate

Louisville, KY

10/2006 – 09/2008

Overseeing and processing incoming shipment; implementing a new organizational model to make locating specific products faster and easier; maintaining stock room and supply room to facilitate quick and efficient floor sets for new lines, and assisting sales associates and customers with locating products.

Education:

International TEFL Academy

Louisville, KY

10/2012 – 2/2012

Certification as an ESL Instructor

Hofstra University

Hempstead, NY

01/2004 – 12/2005

Bachelor’s Degree: Theater

University of Sheffield Trinity College Dublin

Sheffield, United Kingdom Dublin, Ireland

09/2008 – 01/2010 09/2014 – 05/2015

Master’s Degree: English Literature Certificate in Medieval History

Additional Skills

Typing: 80+ wpm

Microsoft Office, Excel, and Desktop Publishing proficient

STORIS software proficient

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