Account Specialist Chief Marketing

NATALIE LANDER

*********@*******.*** *** • *** • 0549 Oil City, PA 16301

AREAS OF EXPERTISE

Marketing Strategies Human Resources & Office Administration Business Development/Sales

PROFESSIONAL SUMMARY

Mission- Oriented, Marketing and communications leader, with over 10 years of experience inside of the organic trade and a demonstrated track record of developing and executing integrated marketing and communications plans from end-to-end. Works well both leading and within a team. Talent for hiring, training, mentoring highly engaged team members. Meticulous project manager, balancing multiple deadlines, while maintaining an organized, yet creative, approach. Flexible and versatile- able to maintain a sense of humor under pressure with an ability to transcend personal differences to reach a common goal.

Skills

Proficient at proofreading

AR/AP

Professional and mature

Patient charting

Word processing

AS/400

10-key pad, Office

Accounts Payable, Networking

Accounts Receivable, Network

Administrative support, Office administration

Alpha, Organizing.

AP, Pricing

Approach, Processes

AR, Proofreading

AS/400, Psychology

Business administration, Quality

Interpersonal skills, QuickBooks

Contracts, Rapport

Clients, Real Estate

Client, Reporting

Data entry, Research

Database Management, Sales

Databases, Spreadsheet

Delivery, Strategic

Email, Technical Support

Features, Phone

Filing, Trade shows

Financial, Unique

Forms, Word processing

Grant Writing

Human resource Management

HR

Information Systems

Insurance

International Marketing

Leadership

Managing

Marketing

Excel

E-Mail engagement

Payroll coordination

Benefits administration

Succession planning

Grant and Proposal Writing

Proficient at conducting SWOT analysis.

Proficient with running Trend analysis

PowerPoint

Leadership

Customer Service

Motivation support

Creative

GAP analysis

Advertising

BCC Research

Proficient using Mixpanel

Proficient with BuzzSumo

Proficient using Formisimo

Proficient with CrazyEgg

Proficient using Convertible

Proficient with Growthbar

Proficient using Marketo

Python

SQL

ETL Mehodology

Workforce Improvements

Personnel Recruitment

Compensation Structuring

Equal Opportunities Facilitation

Company Organization

Benefits and Compensation Management

Training and Development

Conflict Resolution

Recruitment strategies

File and records management

Training and mentoring

Labor relations

Talent management

Multitasking abilities

Organizational Development

Contract Negotiation

Recordkeeping

Risk management

Team Building

Records management

Benefits and compensation

Training programs

Employee Recruitment

Training Materials

Scheduling

Staff Management

Employee Relations

Employee Engagement

Employee Training

New Hire Orientation

Employee Retention

HR Policies and Practice

Performance Appraisals

Talent Acquisition

Insurance Knowledge

Payroll Processing

Payroll Preparation

Employee Coaching

Training Programs

Technical Training

Labor Relations

Enterprise Resource Planning (ERP)

Benchmarking

Statistic analyst

Promotions

International Marketing

Integrated Supply Chain Management

International Business

Print Production

Programming

Promotions

Social Media Marketing

ESGA Data research

Harmoni (Survey Processing application)

EndNote

Proficient using Crowdbooster

SEO/SEM

Proficient using AdWords Performance grader

Proficient with Pew Research Center and Living Facts

Qualtrics Panels

QuickSight

Tableau

Strengths

strategic

mentoring

collaborative

articulate speaker

Training in highly-sought-after management skills.

creative

innovative

analytical

idealism

Mentorship

WORK HISTORY

Data Management, Klapec Trucking - Reno, PA (04/2011 – CURRENT)

Strong track record of accuracy High level of computer proficiency

Created the appropriate processes and procedures to fulfill and complete inquiries.

Accurately organize and enter data per company guidelines, updating and storing documents, ensuring data security, and fulfilling data entry tasks.

Prepare correspondence and create reports for senior staff members.

Manage optimal quality levels to prevent critical errors and support team performance targets.

Account Specialist, Fidelity National Information Services - PA (04/2009 - 01/2011)

Exceptional customer service Strong dedicated client relationships Team leadership

Specialized in business development, prospecting potential customers in target areas and demographics, and offering additional services to existing client to capitalize on upsell opportunities.

Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.

Motivated team members to meet and exceed sales targets.

Set up new customer accounts, updated existing profiles with latest information, reviewed account activity to assess financial status and evaluate discrepancies.

Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.

Kept detailed records of inventories, completed sales and customer information to enhance customer experiences. Prepared timely and accurate reports each day outlining accounts payable and accounts receivable data.

College Recruiter, EDMC - Pittsburgh, PA (11/2008 - 04/2009)

Highly effective communication Rapport building

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Completed human resource operational requirements by scheduling and assigning employees.

Coordinated implementation of people-related services, policies, and programs through departmental staff.

Inside Sales Coordinator, Commodore Homes INC - Shippenville, PA (07/2008 - 11/2008)

Sourced new sales opportunities via inbound call leads and outbound cold calls and emails.

Worked with sales managers to verify pricing discounts and customer details.

Visited customer locations to evaluate requirements, showcase product, propose strategic solutions for diverse needs, discuss technical details to overcome objections and lock in sales.

Managed multiple levels sales process including processing orders, collaborating with vendor representatives and company customers to set up optimal delivery schedules, and coordinating with warehouse to pull products for customers.

Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Internships

Program and Promotions Internship Froggy 98 – Pittsburgh, PA (4/2007-8/2007)

Worked on program and promotions for upcoming concerts and events.

Worked on marketing concerts and events.

Underwriting interned with the copywriter and underwriter learning various skills.

Marketing, trainer American Red Cross- Oil City, PA (4/2007-8/2007)

Marketing, education programming, and promotions

Grant writing and research

Trained Instructor for CPR, Childcare, and First Aid

EDUCATION

MBA: Business Administration, Clarion University - Clarion, PA (EXPECTED IN 5/2022)

Coursework in Management and Marketing Including: Coursework in Management, Economics, Marketing, HR, Accounting and Legal

Member of National Society of Leadership and Success

Elected to serve on the COBIS Board for College of Business Information Science in 2020

Member of CCA, (as Chief Marketing Officer)

Bachelor of Science: Business Management, Clarion University - Clarion, PA (EXPECTED IN 12/2021)

Coursework in: Data Analytics, Economics (Micro and Macro), Marketing, Nonprofit Management, Human Resources Management, Accounting, Business Leadership, Leadership and Organization, Principals of Marketing, Integrated Supply Chain Management, Integrated Marketing, Marketing for Nonprofit, Marketing Decision Making, Global Business Leadership, Legal Environment of Business, Contemporary Issues of marketing, Ethics, Integrated Marketing Communication, Public Speaking, Computer Programming and Algorithms, Database Management Systems for decision Making, Managerial finance, and Real Estate

Member of National Society of Leadership and Success, Dean’s List Student

Elected to serve on the COBIS Board for College of Business Information Science in 2020

Member of CCA, (as Chief Marketing Officer)

Associate of Science: Marketing, Pittsburgh Technical College - Oakdale, PA (07/2007)

Coursework in Contemporary Issues of Marketing, Psychology and Fundamental Management

Member of Alpha Betta Gamma (National Honor Society)

Member of American Marketing Association, GPA: 3.5

Certificate: Grant Writing, San Diego State University - San Diego, CA (12/2019)

Coursework in fundamentals of Grant Writing and Nonprofit Grant Writing and Research

BOARDS

-Venango Catholic Regional School Marketing Committee, Oil City

-Programming

-Promotions

-Marketing

-Girl Scouting Organization, Western Pennsylvania (30 years)

-Mentorship

-Leadership

-Silver Award Recipient

-Girl Scout Leader, 4 years

-Member of the COBIS Board, Clarion University (1 year)

-Advisory Under Dean of Business Programs

-Member of NSLS Board, Clarion University (2 years)

-Leadership

-Mentoring

-Training in highly-sought-after management skills.

-Mentorship from experts

-Professional networking to build connections.

-Member of American Marketing Association (8 years)

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