TIFFANY PATE

Healthcare Administration

adnll1@r.postjobfree.com 646-***-****

Atlanta, GA 30312

PROFILE

Dedicated professional with a proven history in healthcare administration to contribute to the growth and success of the organization. Background working in a Clinical Laboratory environment and volunteered for animal and people hospitals as well as worked at a pharmaceutical company. Passionate volunteer always seeking ways to help others. Technologically skilled and a solid team player.

AREAS OF EXPERTISE

•CRM Proficient

•Medical Billing

•Medical Laboratory Accessor

•Data Entry

•Client Invoicing

•Treatment Planning

•Customer Service

•Team Leadership

•Healthcare Services

•Scheduling Appointments

•Procedures & Testing

EDUCATION

Degree in Public Health – in progress

Georgia State University, Atlanta, GA

B.S.: Social Science, Minor: Sociology

Florida State University, Tallahassee, FL Dean’s List

A.S.: Sociology

Valencia College, Orlando, FL

Academic Honor Roll

PROFESSIONAL EXPERIENCE

Contract- Centers of Disease Control 100% Remote Customer Service Specialist Mar 2021-Current

TDB Communications, Remote

Received and documented all inbound calls from customers inquiring about Covid-19 related topics. Adhere to the CDC Privacy Act, Policies, and procedures as it relates to the confidentiality of information provided by callers. Report problems that occur and assist with the resolution. Meet quality assurance (QA) and other key performance metrics using CRM

Utilize databases and written materials to look up and provide information pertaining to Covid-19 Public Health topics

Contract – Forensic Service Representative/ Laboratory Support Specialist Sept 2020-Mar 2021

Headquarters of Quest Diagnostic Laboratory, Tucker, GA

Received, unpacked, processed and recorded samples for laboratory testing. Supported the administrative functions of the lab as required; Performed Data Entry, filed all necessary paperwork in the Client Service department of the lab. Followed out all HIPAA safety procedures, policies, precautions and confidentiality. Carried out and maintained sufficient inventory of laboratory stock for daily operations. Took incoming calls from the medical review office and collection site agencies for any discrepancies with paperwork for laboratory samples.

• Proficient in all administrative duties at the laboratory and maintained current technical and clinical knowledge on samples and customer service

Contract – Information Specialist Jan 2020-Mar 2020

Boehringer Ingelheim Pharmaceutical, Duluth, GA

Interfaced with nurses, veterinarians, and clients regarding product inquiries, complaints, and adverse reactions. Answered questions central to produce usage, labels, defects, and treatment responses. Performed data entry, filing, and billing. Transferred calls as required and operated with a high degree of confidentiality.

•Subject matter expertise on BIVI products maintaining current technical and clinical knowledge.

Veterinary Technician Manager Feb 2019-Nov 2019

Westland Animal Wellness Center, Atlanta, GA

Managed a team of four to six Veterinary Assistants in the daily operations of the center including performance evaluations, scheduling, hiring, and training. De-escalated upset clients and answered questions. Scheduled appointments and conducted the initial pet examination and owner interview. Supported efforts of the Veterinarian with procedures.

•Ensured regulatory compliance by maintaining proper documentation and updating it as required.

Receptionist / Veterinary Assistant Dec 2016 to Feb 2019

Banfield Hospital, Tallahassee, FL

Assisted clients and animals in their needs including scheduling appointments, call reminders, and medical call-backs. Provided invoicing for clients ensuring complete accuracy. Assisted in checking the animals as well as surgical prep such as anesthesia administration, monitoring, routine diagnostic tests, and sample labeling.

•Exceptionally proficient in all administrative activities of the hospital to answer questions and assist team members.

Receptionist May 2015-Aug 2015

Buck Lake Animal Hospital, Tallahassee, FL

Performed daily office duties including invoicing clients, scheduling appointments and procedures, and filling prescriptions. Communicated with clients regularly regarding their pet’s needs and issues. Maintained a deep understanding of hospital protocols.

VOLUNTEERISM

Volunteer Worker 2015

Conscious Contact Alcoholics Anonymous, Tallahassee, FL

Supported people suffering from addictions with compassionate care and communication. Monitored client response to treatment. Celebrated client milestones to boost morale and provide positive feedback.

Volunteer Worker 2014

Consulate Healthcare of Tallahassee, Tallahassee, FL

Greeted visitors in person or over the phone and directed them to the appropriate department, provided contact information, and took messages. Ensured compliance with all company procedures and regulations.

Additional Volunteer Work:

•Finance Manager Assistant at Jim Browne Tampa Chrysler Jeep performing administrative activities

•After School Teacher at Palmer Monroe Teen Center assisting struggling teens

CERTIFICATIONS

•CPR Certified American Heart Association

•Certified Tobacco Treatment Specialist

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