Customer Service Representative

SHELBY WODAY

*************@*****.*** 231-***-****

Muskegon, MI 49441

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

International sales support

Sales expertise

Credit card processing

Complaint resolution

Medical terminology knowledge

Good listening skills

POS systems expert

Creative problem solving

Inbound and Outbound Calling

Order Fulfillment

Strategy implementation

Advertising and marketing

WORK HISTORY

Customer Service Representative Carlton Technologies Inc. - Holland, MI 01/2020 - 03/2020

Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information.

Offered advice and assistance to customers, paying attention to special needs or wants.

Promptly input orders for customer satisfaction

Effective communication throughout every department in the company

Waitress Hobo's Tavern - North Muskegon, MI 02/2015 - 01/2020

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

EDUCATION

Baker College, Muskegon, MI EXPECTED IN 06/2021

Bachelor's Degree in Business: Marketing

Dean's List 2019

Coursework in Human Resources Management, Psychology and Marketing

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