Insurance Underwriting Process Analyst / Customer Service

CRYSTALYN HUGHLEY BIVINS

**** *********** *** *******, ** 31052

478-***-**** ***************@*****.***

OBJECTIVE: To obtain a position with LuxiClass Travel Agency and utilize my knowledge and experience to administer efficiency and contribute to the growth of the company.

QUALIFICATIONS

PROFILE: Accumulation of over twenty-two years working in the various fields of insurance, where I have acquired the skills necessary to successfully operate multiple elements of insurance operations. During this time, I have developed the ability provide exceptional customer service and execute policies to enhance insurance underwriting procedures. I have also excelled in communicating with both internal and external customers to assist them with their insurance inquiries and billing needs.

EXPERIENCE: 1999- Present

Government Employees Insurance Company (GEICO)

*Operated the help desk line to assist customers with immediate resolution for billing needs,

transferring funds, processing refunds, and conducted fraud

research.

*Worked in Centralized Financial Service Accounts Receivable as a time in process analyst to review and report collections

accounts, bankruptcies, lost and returned payments.

*Representative in Customer Service, where I was responsible for

underwriting procedures, processing endorsements, and

providing administrative updates.

*Worked in First Party Medical, where I was responsible for Processing medical coding for accident claims.

*Operated in the Emergency Roadside/Glass Claims Department

*Worked as Returned Payments Underwriter, where I was tasked

to issue, reinstate, or cancel insurance policies