Personal Details

Name: Nidhi Khanna

Email: adnlhp@r.postjobfree.com

Address: HNO 3494 Sector 46 C, Chandigarh

Contact: +91-896*******, +91-797*******

Career Summary:

I bring over 8 years’ experience and demonstrated results in Service Delivery, team management, Quality Audit as demonstrated by, extensive business administration, Project coordination and Project management.

Education

Date

Institution

Qualification

2013

HDAA International, Brisbane

ITIL Foundations, 2011 certified

2012

James Cook University, Brisbane

MBA (Masters of Business Administration)

2006

Punjab University, India

Masters in English

2003

MCM DAV University, India

Bachelor’s in English (Honours)

Career Summary

Skills and Competencies

SAP

Project Management

Service Delivery

Vendor Management

Microsoft Office

Remedy & Sales Force

Procurement

Problem Management

Quality Coordinator

Project Administrator

Excel

Team Leading

Employment History

June 2019 to Nov 2020

UGL Pty Ltd

Sydney, Australia

Project Coordinator

Schedule and Stakeholders Management

Monthly cost analysis for project

Receipting/approving SAP invoicing

Maintenance of project documentation, plans and reports

Request for quotes and Lead Times

Monthly budget analysis

Finance admin duties

Maintain comprehensive project documentation, plans and reports

Project progress and updates in SAP

Sep 2018 to May 2019

Acrow Formwork & Scaffolding Pty Ltd

Sydney, Australia

Commercial Administrator

Arranging progress claims on monthly basis

Support to commercial Project Manager on day-to-day basis.

Monthly Reporting – maintain the labor tracker material sales spreadsheet, retentions spreadsheet & dispute register.

Final account preparation for construction partners through production of deed of release documentation

Reviewing payment schedules and discussing with management to process legitimate credits.

Working with Senior Management to ensure terms are agreed with key customer’s up front.

Finalizing the contract completion papers prior project closure.

Sub-Contractor invoicing

Jun 2018 to Sep 2018

Downer Edi Engineering Pvt Ltd

Sydney, Australia

Commercial Administrator

Provide contract and commercial admin support to the project, including ensuring job creation, processing and payments to construction/supplier partners in Service Key.

Payment process claims to CPs.

Receipting suppliers and agencies invoices

Maintain business processes as required.

Provide regular and ad-hoc reporting & maintain associated databases.

Document release control with distribution of documents to the wider team and updating supporting control registers.

Jul 2016 to Oct 2017

LendLease – NBN Redcliffe project

Brisbane, Australia

Quality & Completions Administrator

Ensure all the contractors submit correct and complete job artefacts for all completed jobs on a timely basis.

Schedule management for project

Provide updates to the Contracts Administrator and Group Commercial Manager.

Coordinating project contractors, technologies and information

Ensure that defect notifications are sent to the appropriate regional representative for resolution.

Drawings distribution within the team submitted at SharePoint.

Team meetings minutes and distribution

Oct 2015 to Jul 2016

Universal Communications Group Pvt Ltd:

Brisbane, Australia

Quality Administrator

Follow-up incomplete jobs/documentation with regional Project Managers and/or Construction Managers and/or their support Administrators.

Liaise with the Design department to facilitate production of as-built designs in accordance with the client’s requirements.

On a need’s basis communicate with the client’s representatives regarding quality and defect issues they have raised on submitted as-built designs.

Ensure the regions submit correct and complete job artefacts for all completed jobs on a timely basis.

Resolution of Defects

Quality checks

March 2015 - Sep 2015

Universal Communications Group

Brisbane, Australia

Service Administrator

Update the Company’s project management software (siteTRAX) when work is scheduled so the progress of each project is tracked in the software.

Update the Company’s project management software (SITETRAX) when work is scheduled so the progress of each project is tracked in the software.

Schedule work to subcontractors who construct projects.

Assemble Survey Packs and make them available to the surveyor

Schedule work to sub-contractors (surveyors)

May 2013 to March 2015

ABB Enterprise Pvt Ltd

Brisbane, Australia

IT Associate Consultant at Onsite

Manage Internal Change Process at client’s site ensuring adherence to compliance.

Incident Management

Operational Reporting

Process Development and Improvement

Service Level Management

Knowledge Management

Process Audit & Measure

Aug 2012 to Oct 2012

ABB Software Enterprise Pvt Ltd

Brisbane, Australia

Business Administrator (Intern Position)

Training Material Development

Service Centre Essentials

Service Centre Process Review & Documentation

Quality Assurance Reviews

Operational Reporting

Assisting Training and Development

Writing quiz and reviewing & posting document in corporate SharePoint

Jan 2007 to Dec 2009

Bank of America Pvt India Ltd

Customer Service & TEAM SME Support

Providing resolutions to customers with exceptional customer service skill

To train and help team members for team development by conducting huddles, coaching etc

Achieving/exceeding KPIs & SLAs set up by the organization

CSAT/DSAT analysis and giving regular feedbacks to team

Transaction processing as per client’s request

Monitoring incoming payments and validating payment

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