JENNIFER ARMENTROUT

Staunton, VA

adnlh1@r.postjobfree.com 540-***-****

WORK EXPERIENCE

Mortgage Loan Originator

DuPont Community Credit Union – Harrisonburg, VA September 2020-Present

• Interview borrowers to assess need and appropriate solution.

• Provides excellent customer service on 5-6 pre-qualified sales calls per day.

• Manages file flow, document receipt tracking, and schedule updates.

• Prequalifies and Preapproves customers

• Discloses loans.

• Responds to customers’ general questions regarding policy and procedures.

• Orders credit report, Runs AUS, orders appraisals.

• Sets proper expectations before sending loans to processing team.

• Update customers, real estate agents, and titles companies on the loan’s progress

• Coordinates and schedules loans closings for refinances and as needed for purchases.

• Maintains the customer and agent information in the Customer Relationship Management (CRM)

• Maintains relationships through regular communication with referral partners.

• Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the team.

• Participates in and leads proactive team efforts to achieve team goals. Branch Manager

DuPont Community Credit Union - Lexington, VA January 2019 to September 2020

• Effectively manage the entire member experience within the branch

• Observe, coach, mentor and grow staff in sales development and member experience efforts

• Conduct financial transactions by opening new accounts and loans

• Communicating and implementing service strategies and techniques to foster greater member relationships

• Increased 10/12 metrics on branch scorecard in which 3 is needed to achieve budget from 0.95 to 8.98 in a six-month span

• Improved employee performance, tardiness, and attendance through systematic observations, one on one coaching, mentoring and weekly huddles.

• Worked through the first two phases of Branch Manager Development plan which included basic transactions, new account, lending, REACH, BRIDGE, wires, performance documentation, Signature Guarantee, and NPS tracking while participating on the call team

• Cleaned up loan maintenance sheet from approximately 30 quality control tickets to 0 within a six-month span and maintained the maintenance sheet to 0 most weeks.

• Increased employee loan QC rate from 36% to 81%

• Created a motivating environment while coaching and developing staff on intrinsic motivation and understanding the value Business Development Manager

CommonWealth One Federal Credit Union - Harrisonburg, VA November 2015 to July 2018

• Create profitable relationships with businesses and organizations to increase membership growth.

• Allocate region budget of $250,000 to maximize ROI

• Create new programs, partnerships, events, webinars and community events to increase membership, loan growth and services per household for our Harrisonburg, JMU and online channels.

• Develop, promote and provide financial literacy by conducting seminars and presentations throughout the region.

• Serve as the Financial Counselor for members who request or are referred by member services due to being denied a loan or incur repeated overdrafts.

• Increased revenue through market penetration within the Harrisonburg region by 29% within first year of employment.

• Increased revenue in the Harrisonburg region and JMU campus market second year of employment by 67%.

• Increased JMU orientation accounts and products sold by 36%

• Increased market penetration in each JMU segment and opened selling opportunities for each credit union division, i.e., Mortgage, Investments, and Retail.

• Created new partnership with local community organization as sponsor to offer free bimonthly financial literacy program. On-Site Manager

Absolute Staffing, Hollister Manufacturing - Stuarts Draft, VA September 2014November 2015

• Recruited, supervised, managed and served as central contact for all temporary staff peaking at 65 employees.

• Coordinated drug screens, background checks, evaluations, coaching sessions, and terminations.

• Prepared temporary staff for potential full-time employment at Hollister by coaching, proctoring assessments and working through potential challenges with value stream supervisor.

• Successfully identified and implemented new methods to significantly reduce problematic turnover rate by 80% within a 7-month period

• Generated profits for Absolute Staffing exceeding goal by 200% by staffing quickly and efficiently within first month of employment and continued throughout duration of employment.

Realtor

RE/MAX - Mechanicsville, VA

October 2012 to September 2014

• Assist clients in renting, buying, or selling properties.

• Studied property listings and set up drip campaigns using the MLS system.

• Held open houses and accompanied clients to show listings.

• Drew up real estate contracts and provided an excellent client experience. Sales & Marketing Manager

Superior Construction & Renovations, LLC - Mechanicsville, VA September 2012 to September 2014

• Managed marketing budget of $360,000

• Booked out and managed staff for trade shows and community events for calendar year.

• Maintained all displays and functioned as liaison with Regional Sales Directors of 12 contracted Home Depot stores.

• Increased the Marketing department budget from $5,000/month to $30,000/month due to sales growth Retail Sales Representative

Ntelos - Waynesboro, VA

July 2011 to October 2012

• Sold mobile devices and electronics while creating customized solutions while ensuring a smooth sales process.

• Consistently achieved highest number of referrals among fellow employees for our regional location

• Always met and mostly exceeded monthly quotas by 30% to attain extra bonuses and incentives Certified Vault, ATM Teller

BB&T - Goldsboro, NC

January 2008 to July 2011

• Provided account services to clients while providing an exceptional customer service experience

• Cross-sold products

• Balanced monies in vault and ATM daily.

• Completed training and continuing education through the BB&T University in Wilson, NC to achieve official certification

• Top performer in eastern division for credit card sales EDUCATION

Bachelors in BA (Concentration in Finance)

Liberty University

LINKS

http://www.linkedin.com/in/jenniferpittman09

CERTIFICATIONS AND LICENSES

Real Estate License

November 2013 to November 2022

Certified Financial Counselor

June 2016 to June 2019

Contact this candidate