PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JOHN C MUNROE

Customer Service/ Military/Security 30+ Years background in handling task with accuracy and efficiency. Core competencies include management skills, leader with strong organizational and Prioritization abilities as well as excellent communication and time management skills. Critical Thinking Judgement and

Decision Making

Time

Management

Communications

and Media Savy

Computer

Software

Proficient

Active Learning

Service Oriented Customer

Oriented

March 2018 - Current

Courier HCC Largo, FL

Shuttle between medical testing facilities and the hospitals and offices that have ordered the tests. picking up and delivering the samples and specimens for testing, using a fixed schedule that brings me to their stops at about the same time every day February 2013 - June 2014

Customer Service Clearwater Marine Aquarium Clearwater, FL Educated customers about product options to exceed their experience.

Championed promotional items to achieve sales goals. Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products. Represented the store as an ambassador in a positive and professional manner.

February 2012 - May 2012

Facilities Associate St. Petersburg College - Tarpon Springs Campus Tarpon Springs, FL

Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].

Operated standard cleaning equipment.

Performed vacuuming, sweeping, and mopping.

JM 2761 Countryside Blvd, Apt 104, Clearwater, Fl 33761, 727-***-****, 727-***-****, adnl9i@r.postjobfree.com

June 2010 - February 2012

Assistant Service Manager Ferman BMW Palm Harbor, FL Handled incoming calls from customers who had product complaints.

Greeted and directed customers.

Established program to encourage customer referrals; sales increased [number]%.

Diagnosed and resolved problems based on customer information and needs.

Deployed humor, patience and empathy to resolve customer issues. Provided customer service with minimal instruction and supervision. Upsold [product] and [product] to every in [number] customers. June 2008 - May 2010

Armored Guard AT Services Pinellas Park, FL

Collect and deliver goods of worth. To ensure that each transaction is completed in a secure manner, also maintaining constant communication with the armored vehicle driving team via radio. Driving the armored car operating the vehicle and maintaining delivery logs. Also assisting and guarding the messenger in loading and unloading the vehicle.

Maintaining a Class D security and Class G Weapons Licence with the state of Florida as well as being Bonded.

February 1998 - June 2008

Accessories Manager Clearwater Toyota Clearwater, FL Direct administrative activities for producing products and services. Determine prices and credit terms for goods and services. Coordinate department activities for production, sales and distribution.

Develop marketing strategies for products.

Implement policies, goals and objectives for multiple departments in coordination with board members and staff.

Ensure suppliers are providing goods and services within budget and in an effective manner.

March 2001 - April 2009

Petty Officer Operation Iraqi Freedom Military Enlisted Tactical Operations Logistics. United States Naval Reserves Tampa, FL Advise crews in techniques of stowing dangerous and heavy cargo Draft staff work schedules and assign duties

Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].

EDUCATION

Manage movement of products in and out of facility. Prepare and submit reports after completion of freight shipments. May 1995 - February 1998

Aviation Ground Support Jet Executive Center Clearwater, FL Coordinate changes to flight itineraries with appropriate Air Traffic Control (ATC) agencies.

Maintain air-to-ground and point-to-point radio aircraft commanders.

Accepted and processed customer payments in cash, credit cards for fueling and catering.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Evaluated the customers' needs and provided service options to meet their requirements.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments. July 2018

Class D and G Security Licences

S2 Institute, Tampa, FL

June 2005

Logistics Abroad

United States Merchant Marine Academy, Kings Point, NY January 2002

Petty Officer Leadership School

United States Navy, Tampa, FL

August 1999

Customer Service

Toyota College, Orlando, FL

January 1984

Computer Operations Mainframes/Vax Systems

Computer Processing Institute, Stratford, CT

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