RHEA MARAON AGUILAR

Flat no. ****, Al Buhaira Insurance Bldg., Al Tawoon St., Sharjah

Mobile No. : 971-**-*******

House number: 009**-*-*******

Email Address: adnl95@r.postjobfree.com

To share my knowledge and skills in superb customer service or simply delighting them. Being able to handle people with different cultures and share my effectiveness through the quality of my work and achieving goals and target. To maximize the company's sales for its success.

EXPERIENCE

February 2015 to Current

FIRST ABU DHABI BANK (Previously FIRST GULF BANK).

Identify and understand the needs of the customer.

Manages selling of various products to target customer in a professional manner.

Ensures accuracy of all bank forms and documents executed by the customer.

Ensures assigned sales targets and budgets are met.

Monitors all customer queries and ensure timely response to all issues.

Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.

Maintains and updates knowledge on all bank products and services.

Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.

Adheres to service level targets and coordinates with other departments to meet client service expectations.

November 2011 to May 2013

ETISALAT Tele sales/ Customer care Representative (SENIOR STAFF)

Makes calls to customers of Etisalat having Al Shamil and elite internet connections.

Sells products like Elife upgradation and migrating them to higher packages and with Elife TV services.

Provides excellent rapport to customers and enable them to fully understand the product and service offered.

Ensures that I am able to provide them with the quality of information that they need and able to convince them of taking our products to the best of my knowledge.

Trains newly hired staff about product knowledge and ways on how to convince a customer.

Assists other staffs with regards to complaint and other product issues that they cannot handle.

February 2007 to September 2009

CLARIDGE HOTEL Receptionist cum administrative asst, Telephone operator

Attends to guests needs and wants in a challenging environment.

Provides excellent service to the guests by means of delighting them.

Ensures that products and services given abides to hotel standards and procedures.

Answers calls for queries regarding hotel amenities and availability of the rooms.

Attends to guests check-in and check-out.

Attends to guest complaints and makes sure that problems are solved accurately.

Performs administrative duties and office support activities to supervisor-in-charge.

Data Entry and assisting sales of report from variety of restaurants and coffee shop.

June 2005 to January 2007

WESTERNWATS PHILS,INC

Interviewer/Researcher (Call Center Agent)

Takes outbound calls through business to business ( B2B ) environment of varied companies in the U.S.

Conducts research study with excellent English communication skills.

Searches for more relevant information using the internet.

Gathers data for for more specified information about the project handled.

Builds rapport to respondents to create a friendly environment.

August 2004 to June 2005

SYKES ASIA, INC

Tech Support Representative (Call Center Agent)

Troubleshoots members having problems with ISP connection.

Supports troubleshooting with Windows OS.

Answers calls with excellent English communication skills with building rapport with members.

April 2004 to August 2004

WATERFRONT HOTEL

Waitress

Attends to guests needs and wants.

Serves quality products and services.

Serves wines, cocktail drinks and beverages (hot & cold).

June 2000 to November 2002

KENTUCKY FRIED CHICKEN Service Crew

Attends to customers needs and wants.

Serves quality products and service.

Hosts birthday parties held outside store premises.

Responsible for cash received from customers and makes sure that during the cash count at the end of shift, at par with the POS financial report.

EDUCATION

University of San Carlos Cebu City

Bachelor of Science Management

Accounting Education

SKILLS

Computer Literate (windows OS), ISP

Connection, Customer Service Satisfaction, MS Office Applications(Excel, Outlook, MICROSOFT WORD, PPOWERPOINT), Internet research abilities, strong communication skills

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