AARON PICKARD

214-***-****

adnl6n@r.postjobfree.com

www.linkedin.com/in/aaron-pickard-680713150

PEOPLE MANAGER / CUSTOMER EXPERIENCE

Results-focused management professional with expertise in customer experience, people management, and marketing strategies. Excels in promoting company growth by targeting areas through trend analysis that are in need of direction, and promoting individual growth by developing employees with teamwork and ownership fundamentals. Known for diligence in building and maintaining relationships by providing exceptional support, solid leadership, and attention to detail.

Customer Experience

Trend Analysis

Team Player

People Manager District Manager Marketing and Sales

Compliant Specialist

EXPERIENCE

AMERICAN FIRST FINANCE. DALLAS,TX

Complaint Specialist: 2019 – present

Engages in resolving customer and dealer issues and complaints concerning matters, such as merchandise, service, and billing.

Investigate complaints, interview the parties involved in the dispute and using mediation techniques work to help the consumer to understand perspective and reach a mutually beneficial agreement.

Review customer-complaint correspondence and manage difficult customer complaints personally. Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.

Explain to customer by telephone or letter action taken on complaint and follow up with customer to see that complaint was satisfactorily resolved.

Prepare written documentation for follow-up or due diligence.

Review all BBB responses for accuracy and soundness.

FIRST CASH INC. FORT WORTH, TX

District Manager: 2011 - 2019

●Partnered with sales team members and leveraged strong negotiation skills to close tough deals with clients

●Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales

●Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses

●Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership

●Analyzed customer trends to revitalize operations and realign marketing and sales plans

●Held weekly meetings with Managers to identity techniques to overcome sales/loan obstacles

●Supervised 14 locations to ensure high quality standards of operation and consistency

●Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action

●Conducted Credit Risk reviews for applicants and oversaw the loan boarding process

●Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Aci. Privacy Act and Community Reinvestment Act

CVS MESQUITE, TX

Front Manager: 2005-2011

●Managed a team in a fast-paced, high-pressure environment

●Evaluated and resolved customer complaints while complying with company policies and ensuring customer retention

●Trained new associates

●Handled many cash transactions and responsible for balancing

●Responsible for managing files and upkeep of current policies and standards

CERTIFICATIONS AND OTHER INTERESTS

Certified Protections Officer

Certified Training Officer

Certified Pawn License

Den Mother for Boy Scouts Troop

Youth Volunteer at Lakepointe Church

References available upon request.

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