Ram Dyagala

Associate

Software Configuration Management (SCM) - Mainframe

adnl3a@r.postjobfree.com

Mobile: 0091 – 954**-*****

Summary:

Have over 18 years of experience in IT, involved in various roles. Talented and accomplished professional with Change management, SDLC management, Mainframe Infrastructure upgrade projects coordination and strategic execution. Dedicated service oriented professional with Bachelors degree in Engineering and portrays strong leadership and possesses exceptional presentation and communication skills.

Experience in managing offshore SCM team for Australia, EMEA and US regions.

Experience in onsite, onsite/offshore and remote working model.

ITIL Certified (IT- Service Management)

Oversee IT Operations, develops and improve IT strategy with the latest technologies that provide sustainability and service continuity.

Coordinated and involved in Infrastructure upgrade projects (z/OS, MQ, ADABAS, CICS, Tools (Xpeditor, Endevor and File-AID), z10).

Expertise in SDLC Management and Software Configuration Management

Possesses ability to adapt quickly to any type of environment.

Attended DevOps sessions organized by IBM and Compuware on IDz and Topaz respectively.

Knowledge on Mainframe DevOps tools IDz and Topaz.

Good inter-personal communication, management and multi-tasking skills.

Professional Experience:

-September 2015 to till date, as an Associate, SCM at JP Morgan Chase India Pvt Ltd., Hyderabad, India.

-Feb 2012 to September 2015, as an Associate Manager, SCM Support & IT Operations at CSC India Pvt Ltd, Hyderabad, India.

-August 2007 to Feb 2012, as a Technical Specialist at Liberty Life, Johannesburg, South Africa, represented ZenSar Technologies.

-June 2004 to August 2007, as a Technical Consultant at ANZ OT India Pvt. Ltd. (Australia and New Zealand Banking Group), Bangalore, India

-October 2002 to June 2004, as a Programmer Analyst at Syntel India Limited, SEEPZ, Mumbai, India

Skills:

Operating Systems : MVS/ESA, OS/390, Windows NT, XP and 2000

Languages : VS COBOL – II, COBOL4/5/6, JCL, Java script and Java

Databases : VSAM and DB2

Tools / Utilities : CA-Endevor, Quick-Edit, EINE-Endevor Interface for Natural Environment, ChangeMan, JCLPREP, CA-View, File-AID, Xpeditor, CA-7, TSO/ISPF, Control-M, PDM, Super-C, QMF, SPUFI, Beta92 and CA-RASCOE

Change Management Tools : BMC-Remedy, ServiceNow and Jira

DevOps-Mainframe : IDz and Topaz

Hardware : OS/390, MVS/ESA, IBM 3090 and PC’s

OLTP : CICS

Other Tools : Workday

Knowledge on:

Java script, Advanced Java, RACF and ACF/2 Rules associated with Endevor, Connect Direct, Control-D, REXX, TSO/ISPF panels, skeletons and Ezytrieve.

Certification & Training:

Certified in CA-Endevor Software Change Manager.

Certified in ITSM (IT- Service Management - ITIL) through Quantum Certification, Kuala Lumpur, Malaysia

Undergone PMP preparatory sessions and knowledge on Project Management skills at CSC India Pvt. Ltd, India

Undergone Project Management, Accountability, Team management and Leadership skills

Undergone training in Allfusion CA-Endevor Administration at Computer Associates, Melbourne, Australia.

Undergone training in advanced JCL Programming skills at IBM, Melbourne, Australia.

Attended IDz and Topaz sessions organized by IBM and Compuware.

Attended training on Australian culture – Melbourne, Australia.

Education:

B.E. (Engineering Graduation) in Mechanical, University of Madras, India

Domain knowledge:

Banking, Finance, Insurance and Retail

Visa Status:

-Holding valid B1 visa (USA)

Project Details:

Project-1

Project : Software Configuration Management (Endevor and ChangeMan Administration and Support)

Role : Associate, Infrastructure Engineer

Duration : September 2015 to till date.

Location : JP Morgan Chase, Hyderabad, India

As an Associate, I am involved in supporting Software Configuration Management (Endevor and ChangeMan Support) tools.

-Involved in Endevor and ChangeMan Administration & support.

-Maintain Promotion sites, Types, ChangeMan libraries and approver groups etc.

-Involved in EINE –Endevor interface for Natural Environment implementation.

-Backup and Recovery of Endevor Maintained and managed libraries.

-Involved in DR / Agile Environment testing.

-Involved in Data Center Migration testing.

-Involved in COBOL 6 migration.

-Communicate with vendor to report tool related issues and create new ideations, also work with SWG and Broadcom to apply PTFs and test end-end to make sure the fixes works as expected.

-Liaise with security team to create access control rules and maintain access for Endevor application users.

-Build new Systems in Endevor Environments and provide consultation on Endevor lifecycle

-Create / Maintain Endevor processor groups, processors and symbolic parms (Generate / Move / Delete)

-Create / Maintain approver groups and relating approver groups.

-Create / Maintain Endevor libraries / datasets.

-Customize or maintain Endevor tables

-As part of ChangeMan support, resolve issues faced by application teams related to staging components.

Maintain Promotion sites, Types, ChangeMan libraries and approver groups etc.

-Oncall support for Endevor and ChangeMan.

-Involved in Mainframe-DevOps testing using IDz and Topaz.

-Ensure SLA’s are met and service effectively delivered within the scope of agreed work.

-Drive optimization and continues improvement initiatives.

Recognition:

Received best performance award for my involvement in EINE project implementation.

Received recognition for my involvement and implementing high visible projects.

Project-2

Project : Software Configuration Management (Endevor Administration and Support)

Role : Associate Manager (SCM -Endevor and ChangeMan Support)

Duration : Feb 2012 to September 2015.

Location : CSC India Pvt. Ltd., Hyderabad, India

Software : JCL, COBOL, VSAM, DB2, TSO/ISPF

Tools : CA-Endevor, CA-View, Xpeditor, PDM, File-aid, Beta92, BMC Remedy and Service Now

Work Location : CSC India Pvt. Ltd., Hyderabad, India

Client : Farmers-Zurich and Zurich North America

The Computer Associates ENDEVOR product (a.k.a. “CA Software Change Manager for Mainframe”) is the software change and configuration management toolset for mainframe program development at Farmers Insurance Group (FIG) and Zurich North America (ZNA). All mainframe program development will utilize an ENDEVOR lifecycle designed for each application to include testing environment(s) and a path to production implementation.

As part of Endevor Support, I manage Zurich Farmers and ZNA (includes A031, UMOS, CANADA, REM and D102 lpars) clients Mainframe Development Life Cycle.

Customization of Endevor and tasks:

Create / Maintain System, Subsystem, type definitions under Endevor Environments.

Create / Maintain Endevor processor groups and processors (Generate / Move / Delete)

Create / Maintain approver groups and relating approver groups.

Create / Maintain Endevor libraries / datasets.

Maintain EDV tables

Identifying and resolving problems / errors faced by application users with Endevor.

Package execution on request.

On-Call support to resolve problems faced by application users.

DR exercise.

Consultation.

Contribution / Highlights:

As a Manager for SCM Support team, managing the offshore SCM (Endevor and ChangeMan) Support teams for Australia, EMEA and US regions and mentoring the team with their issues and involve and monitoring the KT process for new projects.

DR exercise – Endevor availability test.

Received i-R’n’R recognition and appreciations for Team Management and Leadership skills.

Received appreciations from senior Management and awarded for excellent support and leadership skills.

Responsible for initiate KT discussions for new projects to track the progress and guide the team(s) to achieve the target.

Setup the goals to individual team members and performance review on Monthly, Quarterly and Yearly.

Resource Management

Utilization

Risk Management

Employee motivation

Performance reviewing of team members

Project-3

Project : Liberty Personal Benefit System Support (LPBSS)

(Endevor administration, Change and release management)

Client : Liberty Life

Operating system : MVS/ESA

Software : JCL, COBOL, VSAM, TSO/ISPF and CA-ROSCOE

Tools : CA-Endevor, File-aid, Control-M, CA-View, Xpeditor, WS-FTP, PDM and

BMC-Remedy

Work Location : Liberty Life, Johannesburg, South Africa

Role : Technical Specialist

Duration : August 2007 to Feb 2012.

The Liberty Life is the 4th largest life insurance provider organization in South Africa. Over the last 50 years since selling its first insurance policy, Liberty has become one of South Africa’s leading insurance and investment groups.

As part of LPBSS, managed Liberty Life Mainframe Software Development Life Cycle support. Also involved in change and release management (new releases/ infrastructure upgrades in Mainframe area and support application teams with their day-day activities)

Contribution / Highlights:

Mainframe Upgrades:

Involved in Change Management meetings with infrastructure (Mainframe) teams to facilitate upgrades in Mainframe space.

Liaise with different Mainframe support teams for software upgrades, co-ordinate and involve in upgrade testing to provide final signoff.

Customization of Endevor:

Coding and testing of systems and/or work units

Creating System, Subsystem, type and processor definitions under Endevor Environments.

Creation of approver groups and relating approver groups to Systems

Identifying and resolving problems faced by application users.

Assist application teams with their schedule changes (Control-M).

Assisting users to get their production reports to submit to users for verification (CA-View).

Adding source code (Types COB, JCL and ASM etc.) to Endevor Development Environment and Build, cast, approve and execute packages to enliven source code into Production for application team releases.

On-Call support.

Customer service:

Liaise with users at a functional level to discuss on SDLC requirements and also provide users with training and technical guidance to educate them to use the tool effectively.

Project-4

Project : CA-Endevor Administration (Software Configuration Management)

(Includes Administration of Mainframe tools like CA-Endevor, JCLPREP, Xpeditor and In-house tool Migrate)

Client : Australia New Zealand Banking Group Ltd., Australia.

Operating system : MVS/ESA

Software : COBOL, JCL, REXX, TSO/ISPF panel and Ezytrieve

Tools : ENDEVOR, File-aid, Xpeditor, JCLPREPE, CA7 and SPUFI

Work Location : ANZ 0peraions and Technology India Pvt. Ltd., Bangalore, India

Role : CA-Endevor Administrator

Duration : June 2004 to August 2007.

Description:

Software configuration management is a set of engineering procedures for tracking and documenting software throughout its life cycle, to ensure that all changes are recorded and the current state of software is known and reproducible.

We were managing the ANZ Bank Mainframe Development Life Cycle. The ANZ can be categorised as a large site with over 400,000 elements including nearly 74,000,000 lines of code being managed.

Endevor is a strategic tool, which represents logical extension of change management. The use of Endevor is required by Audit, used to ensure the quality and integrity of software configuration management on the mainframe.

Contribution / Highlights:

Customization of Endevor and Enhancement to In-house tool:

Provide analysis, design, standards, customisation and maintenance of Endevor software.

Coding and testing of systems and/or work units

Creating System, Subsystem, type and processor definitions under Endevor Environments.

Creating approver groups and relating approver groups to Systems

Updating / Adding new ACF rules associated with Endevor.

Identifying & resolving problems

Provide post implementation support

Fixing bugs and Enhancing In-house tool

Customer service:

Liaise with users at a functional level to discuss on SDLC requirements and also provide users with training and technical guidance to educate them to use the tool effectively.

On-call Support:

Provide effective production support of Endevor and In-house tools

Understand the impact of problems and respond accordingly

Ensure prompt recovery and action of problems

Provide technical direction for problem recovery

Support for house keeping jobs, which runs daily, weekly and monthly.

Project-5

Project name : AIG -PSRD

Client : American International Group (AIG), U.S.A

Operating system : MVS/ESA

Software : VS COBOL -II, JCL

Database : VSAM, DB2

Tools : ENDEVOR, XPEDITER, File-AID and SPUFI

Work Location : Syntel India Ltd., SEEPZ, Mumbai, India

Duration : March 2003 to June 2004.

Description:

Product Services and Regulations Division is a project of the AIG (American International Group) Engagement. It is part of the General Systems Group (GSG) of AIG. PSRD deals with Workers' Compensation Claims and Policies. Workers' Compensation is the coverage required by state law to provide compensation to employees who are injured on the job, regardless of employer negligence. AIG is obligated to furnish NCCI and the state bureaus details of Workers' Compensation claims. Bureau reporting is a statutory requirement and needs to be done on time; otherwise huge fines are levied against the insurance company.

The Vendor Loss Processing (VLP) is a monthly and Quarterly booking system. VLP is the system that provides regulatory level booking information to the Sub ledger, General ledger and Schedule reporting. The inputs to the system are the ITD (inception to date) Claim information from various vendors once a month. The system is a reasonably large system and crucial system for booking purposes. The key users are RMG and Actuaries.

Contribution / Highlights:

System analysis

Modifications & enhancements of programs

Coding new programs, Code walk-through

Unit testing

Fixing bugs, resolving problems faced by our users (TPA's)

Quality assurance

Project-6

Project name : Vendor Profitability Measurement-TARGET

Client : TARGET inc., Minneapolis (U.S.A)

Operating system : MVS/ESA

Software : VS COBOL -II, JCL

Database : VSAM, DB2

Tools : ENDEVOR, XPEDITER, File-AID and SPUFI

Work Location : SYNTEL INDIA LTD., SEEPZ, Mumbai, India

Duration : October 2002 to February 2003.

Description:

TARGET is a large chain of retail department stores in the USA selling a wide range of consumer merchandise.

The Vendor Profitability Measurement system is intended to aid the Merchant community in item-vendor management. Providing more accurate and detailed information (I.e. department, class, item, vendor, and location) will increase market shares as well as provide additional leverage with our Vendors. This is purely development project.

Responsibility:

As a Team Member involved in understanding specifications, coding new programs and unit testing and preparation of test plans.

Contact this candidate