Water Works Front Desk
Resume:
POSITION:
Ogba - Ikeja
Lagos
Phone: 080********, 081********
Email: **************@*****.***
JOHNSON EMMANUEL.
CAREER To strive for excellence and precision at all times in all positions and circumstances,
OBJECTIVE making good use of the facilities to contribute the best of my ability to ensure the overall success of the establishment.
ACADEMIC QUALIFICATIONS
B.Sc. (Accountancy)
NYSC Certificate
Diploma (Computer Science)
WAEC
First School Leaving Certificate
ADDITIONAL QUALIFICATION
British Hotel Consult Training Institute (BHCTI)
Certificate (Customer Service Management)
AES Luxury Suite Guest Relations Training.
Certificate (Guest Relations).
Clear Essence California Suites & Spa Wellness Resort
Employee of the November 2015
EMPLOYMENT HISTORY
2019 2021 TOPFLIFHT ROYALE HOTEL AND SUITES
5 7 Ogunleye Close
Oke-odo
Lagos
POSITION: OPERATION MANAGER
Responsibilities:
Fully responsible for all aspects of all the departments
Developing and implementing strategies that will ensue positive experience that exceeds gust expectations
Work in collaboration with all head of departments or departmental managers to make sure operations are running smoothly in tandem with one other
Maintain safe and healthy work environment by establishing, following and enforcing standard operation procedures (SOP)
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Inspecting all departments for SOP implementation.
Responsible for all aspects of vehicle movements and maintenance.
Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, and staff grooming to conform with company culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet with all the departmental heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the company.
2016 – 2017 PEARLWORT HOTEL & SUITES
Plot 7, Impressive Close
Alausa, Ikeja
Lagos
POSITION: FRONT DESK MANAGER
Responsibilities:
Ensure that all the front office staff are well groomed.
Timely training of front desk employees and ensure that the SOP of the company is implemented
Organizing shift briefing for front desk staff
Ensure that all the arriving guests are Registered and assign rooms for in a timely manners
Handle guest registration and room assignments, accommodating special requests whenever possible in a timely manner;
Ensure that the check in and check out procedures are followed by the front office staff
Attending to guest compliant and profound solution at the possible short period of time
Issues room keys, pamphlets, discount cards, etc.
Following guest data and ensure the total guest satisfactions
Works in conjunction with the bell staff to assist guests to their rooms.
Responsible for checking guests in and out of the hotel.
Maintain an inventory of vacancies, reservations and room assignments
Observing the check in and out procedures
Attending to guest compliant and profound solution at the possible short period of time
Ensure the cleanliness of the front desk at all time
Ensure guest satisfactions at all time
2011 - 2016 CLEAR ESSENCE CALIFORNIA SUITE AND SPA WELLNESS RESORT
13, Alexander Road
Ikoyi,
Lagos
POSITION: FRONT OFFICE MANAGER
Responsibilities:
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well groomed (uniforms, personal hygiene etc), and also punctual.
Ensures that the workplace remains clean and tidy
Ensure that the SOP of the company are followed and provides courteous and professional guest services
Attending to guest compliant and profound solution at the possible short period of time
Observing the check in and out procedures
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Assist in scheduling and delegating work for front office, reservation, bell and transport departments.
Running of financial reports to the MD, Account and other senior management staff
Sending of daily reports, recommendations, requisitions and compliant to the management
Organizing shift briefing at the end and the begging of every shift
Administer all reservations, cancellation and no-shows, in line of company policy.
Preparation of pro-former invoice for an incoming event.
Preparation of duty schedule of the front desk staff
Follow up of guest history, group blocking and cutoff date.
Resolve or refers to the management all guest concerns, complaint or suggestions in a continuous effort to provide professional guest service.
Ensure the cleanliness of the front desk at all time
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Deliver excellent customer service at all times.
Make recommendations to management regarding development, training, and corrective actions of team members
And every other job assigned by the management.
2009 - 2011 COLONADES HOTELS
21, Kingsway Road
Ikoyi, Lagos.
POSITION: GUEST SERVICE MANAGER
Responsibilities:
Register arriving guests and assign rooms
Handle guest registration and room assignments, accommodating special requests whenever possible in a timely manner.
Attending to guest compliant and profound solution at the possible short period of time
Issues room keys, pamphlets, discount cards, etc.
Following guest data and ensure the total guest satisfactions
Works in conjunction with the bell staff to assist guests to their rooms.
Responsible for checking guests in and out of the hotel.
Maintain an inventory of vacancies, reservations and room assignments
Observing the check in and out procedures
Attending to guest compliant and profound solution at the possible short period of time
Ensure the cleanliness of the front desk at all time
2005 - 2008 FERDERAL PALACE HOTEL
6/8 Ahmadu Belo Way
Victoria Island
Lagos
POSITION: RECEPTIONIST
Responsibilities:
Handle guest registration and room assignments, accommodating special requests whenever possible in a timely manner;
Process group arrivals and departures;
Take, cancel and change room reservations;
Answer all in-coming phone calls in a professional manner to the set standard
Share general information on points of interest in the area and services in the community;
Process guest departures, calculate charges and receive payment;
Provides courteous and professional guest services
Responsible for checking guests in and out of the hotel.
Register arriving guests and assign rooms
Attending to guest compliant and profound solution at the possible short period of time
Issues room keys, pamphlets, discount cards, etc.
Works in conjunction with the bell staff to assist guests to their rooms.
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints.
Answers various questions from guests.
Arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Arranges for champagne to be sent to rooms when appropriate.
Ensure the cleanliness of the front desk at all time
Runs various reports on the computer for management.
Other duties as assigned.
PERSONAL PROFILE
Excellence communication and interpersonal skill
Self-motivation and target oriented
Integrity and tactful
Versatile, ability to work well with minimal supervision
Effective use of initiative
Proficient in computer operation
A team Worker
A fast learner and
Ever ready to learn
Etc.
INSTITUTIONS ATTENDED WITH DATE
University of Calabar 2010
Limo Computer Institute & Secretarial Studies 2005
British Hotel Consult Training Institute (BHCTI) 2005
West African Examination Council 2005
Missionary Primary School 1992
INTEREST: Swimming, Soccer, Traveling, Sightseeing and Having Fun
PERSONAL DETAILS:
Date of Birth: September 23rd, 1979
Place of birth: Uyo
Sex: Male
Marital Status: Married
Religion: Christianity
State of Origin: Akwa Ibom
Local Govt: Nsit Atai
Nationality: Nigerian
REFEREES:
MR. Victor Itok Pastor Uwem Samuel
Radisson Blu Anchorage Lagos Hotel Tower of Grace Ministries
Ozumba Mbadiwe Road Iju Water Works Road
Victoria Island, Lagos Fagba Junction, Iju - Agege. Lagos
Phone: 080******** Phone: 080********
Contact this candidate