Bank Officer Arabic

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ABOUT ME

Farhanah Bibi JOOMUN

Riverside Street, Petit Bel Air, Mahebourg

(230-*-***-**** / 631 0938

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LONDON COLLEGE OF ACCOUNTANCY

CURRENT

ACCA LEVEL 2

JAN 2015 – APR 2015

ACCA LEVEL 1

FOREST SIDE SSS (GIRLS)

2014

HIGHER SCHOOL CERTIFICATE (HSC)

2012

SCHOOL CERTIFICATE (SC)

STATE BANK OF MAURITIUS (SBM)

MAY 2017 – UP TO NOW

OFFICER

JAN 2017 – APR 2017

TELLER

JUN 2016 – DEC 2016

TRAINEE

Currently working as Bank Officer at the State Bank of Mauritius since the last 5 years which has allowed me to develop good communication, presentation and interpersonal skills as well as being rigorous, highly organised and having a good sense of priority. I firmly believe in integrity, efficiency and exceptional customer service which will certainly be an asset. 2

MAIN RESPONSIBILITIES

Managed large and complex customers and prospect relationships to maximize net contribution

Maintained quality service for all clients

Identified and met customer needs as well as being involved in cross selling of both banking and non-banking products (insurance)

Ensured dedicated service to clients through close follow-up Provided financial advice; Investment advice to ensure the highest level of service Ensure full awareness of all policies relating to operational risk; sales processes and comply with the same

Actively involved in business development opportunities to meet growth targets ACHIEVEMENTS

Highest Credit Card sales for the SBM Card Campaign 2019/2020 & 2021 Exceeded sales target (cards, loans & insurance) in 2018, 2019 & 2020 AML FRONTLINERS 2020

DECEMBER 2020

State Bank of Mauritius (SBM)

CUSTOMER ONBOARDING (KYC)

DECEMBER 2020

State Bank of Mauritius (SBM)

AML 2019

NOVEMBER 2019

State Bank of Mauritius (SBM)

CREATING CUSTOMER EXPERIENCE

JANUARY 2019

Stafford & Chan

3

ENGLISH ORAL/WRITTEN: GOOD

FRENCH ORAL/WRITTEN: GOOD

ARABIC ORAL/WRITTEN: GOOD

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