JIJU KOTTEKALI CHACKO

Mob # +91-703*******

Email : adnkub@r.postjobfree.com

OBJECTIVE

Certified professional with 15+ years of airline industry experience. Seeking to explore years of experience and enhanced skills as a content expert to a new challenge with a company, focused on quality, dedication and ingenuity.

PROFESSIONAL SUMMARY

Working as a Food & Beverage supervisor with Hotel Devasura Inn Althara, kerala, India

Supervise efficient upkeep of tools through proper usage of equipment and devises.

Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.

Plan, forecast and execute food and beverage orders. process customers complaints patiently. Make alternative recipes for customers with special dietary needs.

Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.

Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.

Inspect food and beverage product preparation programs and maintain goodwill of company.

Worked as a Housekeeping supervisor with Hotel Sopanam Heritage guruvayur,kerala,India

Assign workers their duties and inspects work for conformance to prescribed standard of cleanliness

Investigates complaints regarding housekeeping service and equipment, and takes corrective action

Check rooms and common areas,includingstairways and lounge areas for cleanliness

Respond to customer complaints and special requests.

Train housekeepers on cleaning and maintenance tasks. Establish and educate staff on cleanliness,tidiness and hygiene standards

Multi-Skilled professional with 15 years of experience with Emirates Flight Catering (Dubai Intl Airport, Dubai, UAE)

•Airside fleet coordinator

Ensure the entire fleet of hi-loaders and vehicles that are airside adhere to safe operating procedures.

Conduct on the job training for the hi-loader drivers in explaining the technical application and safety mechanisms for smooth and safe functioning of the vehicles

Coordinate with the ASL team and operation manager in preparing standard operating procedures

Conduct Tool Box talks to the drivers

Comply with the company Quality and Occupational Health and Safety policies

Avoid unsafe conditions with using PPE.

•GLP coordinator

Creating programmable spread sheets for all the sections related to operations in order save time and cost

Using the EKCAT360program in order to get real time updated checklist.

Creating checklist related to aircraft galley loading plan locations

Liaise with EKFIS officers related to any new aircraft galley loading plan or changes.

•Supervisor at Emirates training college

manage the team to deliver the catering order EKTC

Make sure the catering orders are delivered on time according to the required specifications

Maintain safe food temperature of the catering loaded.

Make sure that catering equipments met hygienic standards

•Catering flight handler

Responsible to ensure that all flights are assembled in the ASL chillers

Check departure catering figures and ensure that catering orders are based on the most recent updated .If needed make additional requirements of catering

Ensure that all the tray set ups and hot meals are received as per specifications. Ensure all special meals for all classes according to requirement.

Make sure that all bulk FC, BC and Crew foods are correctly packed into meal carts as required

Write out sample menus for ease of handover onboard to the cabin crew

Care to arrive at the flight at D-60 to meet the crew. Responsible to handover all catering to the crew o board.

Write up meal temperatures onboard for food safety .Ensure that food is within HACCP target range. Keep the ccp form filled

Obtain signature for catering uplift in order to process invoicing.

Handover all paperwork’s to ASL administration staff for filing

•Airside catering team leader

Solely responsible for Catering Operations, Bond store, Production Department, Magazine and news paper store and Airline Station Representatives.

Monitor the staff on the allocation of flight schedules, internal flight issues and ensure that the staff is following company Hygiene, safety and quality policies.

Allocating the flight catering services to different teams according to the flight departure.

Readdressing customer complaints and internal issues, suggest necessary preventive and corrective measures to improvise internal process, and keeping roster for the entire team.

Ensure the staff performs and maintains the custom criteria while loading, dispatching and coordinating with airside and Ramp activities.

Liaison with MOCON for aircraft movements, TOW information and loading the catering according to the PTS as set by airport authority.

Ensure all queries and questions from all areas of the business are dealt with in a timely, accurate and consistent manner to work on all airline queues on a daily basis and take appropriate action within the airline timescale specified

Deal with all escalated enquiries from First Source. Support Flight Changes with schedule changes, offering suitable alternatives and liaising with the Customer to reach resolution.

Handle flight preparation/marshalling/hi-loader loading/ aircraft loading; make sure load/offload items are inspected before sending the catering trucks back to catering unit.

Liaison with ground supporting teams and other stake holders for access to aircraft for loading catering on board

Report immediately to the manager on duty for any foreign object/complaints noticed in the aircraft, ramp area.

•Catering Team member

Ensure that standard operating procedure for loading and offloading are followed

Communicate with the other team members in order to make sure that catering or non catering items are properly loaded in the respective aircraft galleys

Follow team leader instructions for positive catering before departure or after arrivals of aircraft.

Inform team leader for any required items or any additional items on board.

EDUCATIONAL QUALIFICATION

ITI diploma in mechanic motor vehicle (NCVT, Govt. of India)

Diploma in industrial safety engineering

Diploma in Food production and food & beverage service

Under graduation in Commerce

MS office

TRAINING COURSES

Airport ramp safety

Airport safety marathon

Safety awareness

Fire warden

Fire fighting & safety protection

Occupational health &safety

Elementary food hygiene

Dangerous goods handling

Quality awareness

Aircraft door opening and closing (Boeing & Airbus, A 380)

Airbus A 380 hi-loader operating.

STRENGTHS AND CAPABILITIES

•Positive Attitude and capability of Supervision.

•Able to handle pressure situations. Capable for working in long time.

•Strong Planning, Organizing, Monitoring and mentoring abilities.

•Determined and courageous to take initiatives and to face new challenges.

•Flexible, highly Organized and Self directed

ORGANISATIONAL REWARDS AND ACHIEVEMENTS

• Received Najm gold,Najm merit, Najm appreciation and received gift vouchers for excellent performance in leadership, supervision and handling additional responsibilities

PERSONAL DETAILS

•Permanent address : kottekali house, kottapadi (po), pin 680505, Kerala, India.

•Passport No. : S 2913874

•Date of Expiry : 02/11/2020

•Nationality : Indian

•Date Of Birth : 15th may 1981

•Gender : Male

•Marital Status : Married

• Driving license : GCC-light duty 3 (expiry -15/11/21)

•Languages Known : English, Hindi, Tamil, Malayalam& basic Arabic.

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