Reservation Agent Front Desk
Resume:
SUMMARY
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. SKILLS
Multi-line telephone skills
Data entry
Multitasking and prioritization
Credit and cash payments
Guest amenities
Microsoft Office
Hospitality services
Time management
Reservations
Guest and client satisfaction
Strong communication skills
Adaptive team player
Cheerful and energetic
Flexible scheduling
Inbound and outbound calling
Clerical support
Problem-solving abilities
Active listening
EXPERIENCE
Reservation Agent
San Antonio, TX
Hyatt Regency/ May 2019 to Current
ColleagueAssisted customers via phone by providing confirmations, answering questions and offering general information.
Entered information for reservations into hotel's computer system using Opera,Colleague, and Excelle updating data to reflect room and detailed changes. Coordinated with front desk staff to maintain maximum occupancy. Kept accurate knowledge of all types of rooms available at various resort locations. Relayed information on availability, pricing and discounts to customers. Researched and resolved all customer issues.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Attended team meetings each month to voice concerns and offer constructive feedback to others.
Boosted bookings by booking number using detailed knowledge of facility, services and offerings when closing reservations for customers. Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
Suggested amenities suited to clients' needs.
Verified guest information and payment options ensuring accuracy and completeness. Front Desk Agent
San Antonio, TX
Hyatt Regency/ Jan 2017 to Current
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Managed customer complaints and rectified issues to complete satisfaction. D
Crystal
Dominguez
crystal.dominguez1988
@gmail.com
San Antonio, TX, 78230
Posted charges, updated accounts and issued bills to departing guests. Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns. Stayed current on local attractions and special events to help guests with entertainment options.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Coordinated with internal departments to handle wide range of guest needs. Pleasantly answered phone calls and routed to proper guest or department. Helped support team promoting positive work environment through effective communication, active engagement and hands-on assistance. Managed all front desk operations for busy high-volume hotel. Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Arranged special accommodations for guests to maintain optimal satisfaction Promoted loyalty by signing customers up for World of Hyatt rewards program and encouraged repeat stays through exceptional service. Greeter
San Antonio, TX
Hyatt Regency/ Sep 2016 to Current
Managed guest expectations by relaying information regarding hours, wait times and specials.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Answered telephone to provide establishment information and take party reservations. Set up and decorated menu marketing boards with current specials information and drink features.
Checked dining and serving areas to verify proper cleanliness and readiness for guests. Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Tracked seated guests and available seating using Open Table and Yelp. Notified servers after seating parties in section for prompt service. Answered front desk phones.
Guided guests to appropriate seating for party size, provided with menus and ect. Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
EDUCATION AND TRAINING
High School Diploma
South West Preparatory High School May 2007
San Antonio, TX
Contact this candidate