Gerald J. Flack

**** ******** ****, # ***

Bethesda, MD 20814

Cell: 240-***-****

adnkje@r.postjobfree.com

SECURITY CLEARANCES

DHS – Science &Technology (S&T) – Cleared

DHS – Customs and Border Patrol (CBP) – BI

DOJ – Alcohol Tobacco & Firearm (ATF) – Cleared

DOD – Top Secret – SSBI (continual evaluation)

DOE – Q

MILITARY

US Veteran – United States Navy (Dec 1979 – Feb 1990)

EDUCATION

BS, Business Management/Accounting – UMUC, Maryland

PMP - PMI Certified

LSSBB - Certified Lean Six Sigma Black Belt

CSM - Certified Scrum Master

Certified ITIL v3

NIST CyberSecurity Framework Professional – Practitioner

AWS Certified Cloud Practitioner

RANGE OF PROFESSIONAL EXPERIENCE

Mr. Flack is an innovative, adaptable, results oriented and proactively skilled Senior IT Program/Project management professional with a 27-year track record of delivering tangible C/O level and agency successes in project management and IT enterprise implementations. He has provided continual enterprise IT implementation expertise and guidance to federal executives/appointees, SES staff, military flag levels and decision-making stakeholders within the DOD, DHS, DOJ, DOE, and the VA in extreme time sensitive scenarios. During his federal IT experiences, he obtained the following Knowledge, Skills and Abilities while working on multi-faceted medium and large -scale IT solutions:

Obtained and acquired Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage.

Obtained and garnered the Ability to assess and advise on a variety of sources and procedures and methods for systems and applications.

Obtained and amassed knowledge of system requirements and techniques for planning current and future system architecture requirements and,

Obtained and gained Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes, and procedures.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that you work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

He has demonstrated excellence in professionalism, service delivery, leadership, training of personnel, teamwork through communications, while providing quality assurance and customer satisfaction to all clientele, actively working with internal and external teams to improve processes and increase overall productivity and revenue growth within the affiliated organization and to the long-term mission of Federal IT programs. His extensive federal IT expertise displays a breath of federal IT portfolios greater than $9 Billion dollars.

Mr. Flack is extremely resourceful and skilled at all phases of SDLC planning, developing, leading and implementing IT based – technology enabled business solutions while providing in-depth software and hardware implementation expertise and insight with inclusive capture of business requirements, technical scope, to-be functional performance improvement, interface integration and testing, human capital change management, risk tolerance and acceptance, capacity improvement and solution efficiencies while striving for the minimization of parallel migrations and dual entry redundancy.

In addition, Mr. Flack spent 10 years with the US Navy and the USMC as a hospital corpsman and a biomedical photographer. He was assigned to the Medical Evaluation and Treatment Unit (METU) for President Reagan and Vice President Bush while he was assigned as the Commanders Aide, Naval Hospital Bethesda whereas a collateral duty he coordinated Presidential and Vice-Presidential medical visits with the US Treasury and WH communication teams. He possesses 12 years of intrinsic administrative, medical, and fiscal military and civilian Healthcare expertise.

Mr. Flack’s capabilities and precise IT implementation expertise as noted in the following:

•Expertise in PMI, Lean Six Sigma, ITIL, Agile, Scrum Kanban, Waterfall and DevOps methodologies,

•Comprehensive knowledge of all phases of the Systems Development Life Cycle (SDLC),

•Knowledge in analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organizations,

•Creation of Program Management Offices criteria based on PMI, CMMI, ASQ and ITIL criteria,

•Knowledge of applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of the customer organizations,

•Proactive involvement with stakeholders by partnering through transparent communication channels,

•Solidify and produce defined - Key Performance Indicators (KPI’s), Critical Success Factors (CSF’s), Continuous Process Improvements (CPI’s) and next-gen best practices and operational excellence,

•Expertise with Earned Value Management (EVM) – Planned, Earned, Actual; Scheduled & Cost and Advanced – BAC, EAC/ETC, VAC & TCPI. Metrics, integrations and business analytics/reporting.

•Knowledge of design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software via LaaS, PaaS, SaaS,

•Identification and acceptance of the Risk Management Framework and Enterprise Risk Management,

•Knowledge of planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs,

•Implementation of Oracle, SAP and major bolt on applications and business intelligence platforms,

•Oracle EBS SME – implementation and delivery expertise in all applications from v10.7, 11,11i to R12.

•Operational business transformations, upgrades, and consolidations from proof of concepts to emerging technologies, the Cloud, Web based solutions and Big Data,

•Working in-depth knowledge of FFMIA 1996, IFMS, OMB Circulars, FMFIA and FIAR regulations,

•Knowledge of planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information and/or video formats,

•DoD Business Enterprise Architecture - E2E tiered frameworks/cloud migrations/transformations,

•Decision Support: JCIDS, Acquisition and PPBE strategy and transformation with Joint Chiefs of Staff,

•Business Capability Lifecycle (BCL), IRB and MDA portfolio preparations for decision makers,

•JCIDS & DoD 5000.2 - Business and System financial transformations across integrated agencies,

•DoD Business Enterprise Architecture (BEA) - E2E frameworks, AWS, MongoDB, cloud, and tiers,

•JCIDS and DoD 5000.2 - Business and System financial transformation across integrated agencies,

•Governance of DoD ACAT program execution and Acquisition/MDA reporting requirements,

•Knowledge of planning a delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements,

•Initiated and implemented Earned Value Management (EVM) & Activity Based Costing (ABC)

•Managed – federal Vendor management – Service Level Agreements, Task Order Management,

•Federal contracts, Proposals to Capture, RFI, RFP, RFQ’s and FEDSIM processes.

Mr. Flack constantly strives for operational IT accuracy, data management optimization, streamlined required business processing and assumes full accountability under his management and believes in transparent teamwork through daily communication. He brings an impeccable and committed laser focus of dedication to the corporate mission, tangible client satisfaction and positive team building results through team empowerment and transparent stakeholder communication and that every day is opportunity to achieve success by client partnering with perseverance.

PROFESSIONAL BUSINESS HISTORY

GJF IT Consulting LLC: Oct 2020 – May 2021

Rackspace Technology: Client Services Project Manager,

Austin, TX

Lead migration projects to AWS, Azure and Google and contribute to Response for Service (RFS) requests platform for the State of Texas agencies. Demonstrated in-depth knowledge of design and scope for a variety of deliverables across technology platforms. Extend outstanding client services, fostering productive client relationships, all within scope, on-time, and on-budget. Oversee Agile team in requirements, architecture, and implementations.

Analyze and synthesize client needs, reflected in SLAs and time estimates; create and deliver Scope of Services, and monitor agency progress.

Increase platform availability, performance, maintainability, and agility by identifying and solving problems and solutions.

Oversee requirements gathering, designs, and plans defined at the process level, including proposals and process designs, completing projects with smooth implementations and quality application design deliverables in ServiceNow.

CITIZANT LLC: PM - IT Operations Lead, Jan 2020 – June 2020

Washington, DC

As the IT Operations Lead Manager, the responsibilities include the day-to-day program management and SLA compliance to meet all contractual technical, schedule, and cost requirements of a large DHS agency Operations and Maintenance, Infrastructure and Security services government contract at Science and Technology (S&T). As the lead client focal point for all operational and technical matters (Operations, Security, Engineering, and Applications) I worked closely and coordinated with approximately 125 Functional and Technical Managers and SME’s for all servers, systems, networks and security operations in delivering quality client service to an enterprise wide group of approximately 2100 scientists at laboratories across the US within a 24x7 environment. Responsibilities to include:

Lead and directed cross-functional IT Operations teams to include Networks, Applications, Databases, Security theatre’s, Storage, Cloud and Windows for the following DHS S&T laboratories: PIADC, NBACC, NUSTL, TSL and BACIS.

Provided tactical leadership and directed support in the day-to-day operations of technical task areas and outside Network/Domain end user platforms.

Experienced using MS Projects and the DHS Systems Engineering Lifecycle (SELC) to plan and execute complex IT projects using PMP best practices to the Labs.

Participated in all end user planning, technical reviews, and operational support meetings for new infrastructure hardware and operating systems across all Labs.

Coordinated and diagnosed, triaged, and resolved complex problems and escalated issues to senior DHS S&T management as deemed.

Maintained and Controlled project/program scope, cost, and risk issues.

CGI: Director – DHS Programs, May 2019 – Dec 2019

Fairfax, VA

Provided and guided senior and executive leadership and personnel on the full life cycle of the SDLC for IT systems and applications defined for subject matter experts to implementation large-scale DHS HQ, CBP, USSS and USCG enterprise holistic architecture and fiscal solutions. Coordinated and governed IT implementation expertise and activities on Billion+ dollar engagements to include:

Bid as Key Personnel on two large-scale proposal opportunities greater than $1.4B,

Provided SDLC expertise on the position and job requirements of the Solutions - Transition Lead on global DHS enterprise-wide FMIS opportunities.

Provided Oracle EBS SDLC implementation expertise to team leads on BID proposals on 30-60-90-120-*** and 180 days on Transition of incumbent.

Served and provided Process Improvement processing and Lean Six Sigma techniques and exercises to team leads across the Business Unit.

Provided expertise on global DoD IT initiatives on enterprise-wide implementations, consolidations, and migrations on current DOD programs.

CyberData Technologies: Operations Project Manager, Dec 2018 – Apr 2019

Bethesda, MD

Responsible for the staffing, maintenance, deliverables, and execution of an excessive backlog of inherited – undefined projected scope requirements in addition to contracted Scope of the Medical - NBIMC HMS global hardware/software O&M contract for the USN, USMC and USCG personnel. Responsibilities include but not limited to:

Responsible for the definition and production of the resubmission of the DOD NBIMC HMS Authority to Operate (ATO), in addition to producing and delivering on HMS undefined scope.

Coordinated and disseminated the daily O&M maintenance of requirements for 130+ global DHA servers to DHA email groups and management.

Directed the installation, upgrading and maintenance of system/application upgrades/STIGs/testing across the Operations team.

Partnered with DHA (Defense Health Agency) on the ATO re-submission, technical maintenance on 130+ global servers, enterprise migrations and global DOD Healthcare end user support, documentation and compliance and required analytics.

Unisys Corporation: Revenue Modernization Program Lead, Oct 2016 – Dec 2018

Falls Church, VA

Provided overall IT enterprise integration, stakeholder guidance, change management tools and governance at the US Customs and Border Patrol (CBP) for the development and production of Mobile Cash Receipts, Point of Sale, and Electronic Payment Options with the following:

Delivered the automating and centralizing the revenue collections for the Revenue Modernization (RevMod) Program’s scope definition, project schedules, project deliverables, resource allocation, client management and budget constraints for the phased Agile of building and customizations for and to:

oProvided and IT detailed and summary level integration processing expertise to the CBP Integrated Business Solution Board for the phased releases of the following MCR, EPO and POS projects via ICAM processing.

oGoverned and directed the Agile development and production of the customized revenue financial application Mobile Cash Receipts (MCR) for cash collections at US boarder entry.

oResponsible for the design, testing and roll out of Electronic Payment Options (EPO) – tax allocation tool for tax, duties and fee collection at the US borders and ports of entry which included cash, checks, and credit cards.

oCoordinated the Upgrade of the Point of Sale (POS) cash register and tender types for the financial and reporting system at the US border points and ports of entry into the US in parallel with the to-be integration of MCR.

oRebuilt, supervised and delivered the overall CBP holistic architecture to encompass the new customized builds of MCR, EPO and the POS revenue tools and external portal for complete integrations with the SAP and ACS financials systems of record for integrated reporting and business metrics.

Engility Corporation: Director of Process Improvement Analysis, Feb 2016 – Oct 2016

Chantilly, VA

Project Manager – Six Sigma Black Belt - SME at the Veterans Administration (VA) for the building, developing and execution of the ETMSS, System Development Lifecycle (SDLC) – Program’s Risk Register and Process Improvement Analysis and deliverables to include:

Developed and implemented the enterprise OIT Program Risk Register across financial departments across the VA to establish unified holistic risk program.

Recommended, developed, customized, and implemented the Change Acceleration Processes (CAP) via Change Management processing to increase the success of implementing VA Organizational change management and communications to include the following onsite building of the following measurable tools:

oCreating a shared organizational need

oReshaping the to-be vision

oMobilizing share organizational commitment

oMonitoring change processes for measurement and management

GJF Consulting LLC: Owner – Subject Matter Expert June 2011 – Feb 2016

Washington DC Metro Area

Apr 2015 – Feb 2016: Alcohol Tobacco and Firearms (ATF) OST PMO

Oracle Project Manager at the ATF to provide guidance, instruction, and recommendations of implementing uniformed IT methodologies project managers across the AFT OST PMO:

Interacted and provided daily IT implementation expertise to approximately 50+ IT project managers utilizing various IT methodologies for project scope, scope changes, change orders, schedule version control on project budgets of $1M - $9M.

Provided and instructed project managers on Earned Value Management (EVM) formula’s and calculations to establish project baseline ratio’s and matrix is for management reporting.

Developed, conducted, and trained ATF IT project managers and staff in Project Management SDLC phases and Project Scope, Cost and Time in accordance PMI practices.

Defined and produced Agile/Scrum instructional training materials and classes and established the Agile method as the unified AFT OST PMO methodology of choice.

Feb 2015 – Mar 2015: Defense Logistics Agency (DLA)

Project Manager with expertise in defining and establishing a holistic IT PMO to be utilized across multiple DLA departments as follow:

Defined, outlined, and produced a PMO prototype for a joint department – DLA initiative utilizing PMI, ASQ, ITIL and Lean Six Sigma best practices and processes.

Defined PMO products and templates for EVM, ABC, KPI’s, CSF’s and CPI’s.

Defined and provided examples of PMO functions, IT implementation Deliverables, Templates, Organizational initiatives, Change Management and Risk Management.

Sept 2013 – Feb 2015: Veterans Administration (VA)

Mr. Flack performed as Senior Enterprise Architect by delivering in-depth, hands-on and working knowledge to the Programming, Planning, Budgeting, and Execution (PPB&E) processing on 78 major VA Office in Information and Technology (OIT) and the Office of Policy and Planning (OPP) IT projects exceeding a total budget of $500 Million.

Devised, developed and produced tangible EVM reporting formula’s, metrics and analysis on 78 major Projects and delivered customized reports to VA leadership for better insight into financial status and baseline numbers for ongoing Acquisition and decision-making analysis and required ongoing congressional inquiries and checks and balances.

Instructed IT project managers on the Agile/Scrum/Sprint methodology as identified and directed on by the VA CIO’s Agile training for all OIT IT project managers and OPP staff. Identified training criteria for individual and department accomplishment.

Mr. Flack also provided Lean Six Sigma DMAIC process training and analysis to OIT’s project managers to enhance the departments knowledge of streamlining the SDLC process of implementing major IT programs and projects within OIT.

Developed, produced and delivered hands on Six Sigma DMAIC training and exercises to include: Fishbone, Pareto and FMEA diagrams, data collection strategies and analysis, solution parameters and cost benefits analysis for all IT program and project managers within the OIT and OPP offices that were responsible for VA and knowledge within the VA’s PPB&E processing and reporting for VA senior management.

Jan 2012 – Sep 2013: Defense Logistics Agency

As an IT project director for the Defense Logistics Agency (DLA), 2017 Defense Financial Improvement and Audit Readiness (FIAR), Mr. Flack performed the following:

Coordinated, directed, and delivered lead IPT audit and compliance activities for the DLA in compliance with a congressional mandate.

Developed year-end financial process gathering and formatting for audit activity calendars and timelines for DOD DLA audit readiness.

Produced product audit workpapers from all DLA conus and oconus sites for sign-off.

Instructed IPT teams on federal technology standards for computer auditing guidelines through and around the computer for DOD DLA audit readiness.

Provided in-depth Six Sigma DMAIC measurement system techniques and fact-finding analysis, control impact analysis and validation of measurement systems to assist with DLA agencies consolidation of financial statements.

Aug 2012 – Dec 2012: DLA/DTIC

Performed Oracle Project Manager tasks and delivered Oracle EBS applications compliance for fiscal year 2012 closing with DFAS to include:

Coordinated, reviewed, and presented all DTIC FY 2012-year end Oracle General Ledger (GL) transactions and Business Intelligence reporting with DTIC PM, staff and DFAS.

Provided DTIC PM and staff with in-depth Oracle application planning steps, detail and summary transaction review, GL configuration and setup for a DLA DAI Oracle R12 system upgrade and integration with Oracle Treasury, GL, AP, AR, and Budget.

Produced and trained DTC accounting staff as to new Oracle 12 GL, AP, AR, Budgeting and Treasury functionality and capabilities what would require GL application business process reengineering.

Jan 2012 – Aug 2012: DHS, United States Coast Guard

Performed Oracle R12 application Architect/PM/Subject Matter Expert to the DHS, United States Coast Guard (USCG), PMO’s customized implementation/upgrade of Oracles R12 EBS:

Designed and delivered project scope and timeline of WBS activities for the federal Oracle R12 applications customizations and upgrade.

Provided and instructed all stakeholders on transactional Oracle R12 advanced procurement, supply chain management, financials, carol and HCM functionality, capabilities, setup, Reporting Interfacing, Customizations, Enhancements and Warehousing (RICE/W), data conversion/migrations and UAT and SAT testing.

Defined required Oracle AIM documentation and project client deliverables.

Lead the contracting staff and the USCG PMO functional staff and developers in the Agile methodology including Scrum/Sprints to develop customized coded applications.

Jun 2011 – Oct 2011: DoD Joint Staff (J8) ITMS

Responsible for the delivering and management of the ITMS and FCB contracts while managing 3rd party vendors at the DoD Joint Staff (J8):

Worked with and provided project management, Oracle R12 application customization implementation expertise and AIM documentation within contractual 3rd party vendors.

Proposed and presented architecture framework templates and training to the proposed solution upgrade of converting DoD legacy silo solutions to a single holistic architecture framework by organizational consolidation of multiple DoD units.

Provided hands-on SME on the customized setup, testing, and AIM documentation production on R12 Oracle EBS Financial and HCM applications.

Instructed J8 staff on the two (2) following implementation methodologies to assist with streamlining and reducing redundancy within the required J8 business processing utilizing both: 1) Lean Six Sigma –Correlation Matrix’s strategies and, 2) Agile Scrum practices covering approximately 13 IT major global enterprise solutions.

Appsential LLC: VP Business Development, DOE Program Manager Mar 2010 – May 2011

Germantown, MD

Detailed and provided full IT SDLC enterprise system program execution expertise and analysis to DOE National Nuclear Security Administrations - Defense Programs via LSSBB – Box Plots and the 5 – WHYS in addition to directing the upgrading and transition of customized R12 Oracle Applications in accordance with the strategic mission and business alignment of the NSA laboratories.

Vice President of federal IT sales, implementations, and production sustainment.

Directed and guided the customization of Oracle’s EBS to R12 – (Procure to Pay, Projects Portfolio, iSupplier, Supply Chain Management utilizing LSSBB expertise of all DMAIC phases respectfully: Define, Measure, Analyze, Improve and Control.

DOD, BTA, Enterprise Integration: Aug 2007 – Oct 2009

DOD, BTA - Senior Leadership - Highly Qualified Expert (HQE)

Washington DC

Mr. Flack has successfully executed and demonstrated experience in representing the IT program at senior and executive levels with government Senior Executive Service, Scientific and Professional, and Senior Level staff and contractor organizations; and provided expert technical advice and guidance to senior leadership on appropriate application of technology to meet current and future mission requirements; advising on maturity and viability of emerging IT solutions to include recommendations; development and implementation of IT capabilities and policy; performs oversight roles within the planning implementing, monitoring, and assessing programs; applies project management techniques and analytical processes to the planning, design, and implementation of new and improved systems; and reviews application of IT solutions including technological cost estimates.

Mr. Flack communicated, governed, and executed the DOD Business Transformation Agency Enterprise Initiative goals and objectives while in direct communications with stakeholders of the USMC, Air Force, Navy, DLA, and Army staff on their respective SLDC global ERP implementations and/or transformations to achieve DOD operational excellence to include:

Provided R10 and11i Oracle EBS functional Subject Matter Expert to global DOD ERP’s to include: Financials, Supply Chain, Procurement, cMRO, Projects, CRM, HRIS and Service Management.

Provided overall Oracle Financial ERP strategy and guidance to the USMC Global Combat System Solution Marine Corp (GCSS MC) Commandant’s staff and SES’s for the Oracle ERP logistics, supply chain, and legacy system integration in accordance with DoD Architectural Framework (DoDAF); in addition, provided future strategic planning and analysis to the Defense Integrated Military Human Resources System (DIHMRS) flag ranks on the DIHMRS “Going Forward” with their $2 Billion + of all services global ERP of 31 locations.

Demonstrated DOD knowledge in analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organizations.

Furnished and provided the USMC GCSS Program Manager for an ACAT 1 program with overall Oracle knowledge and governance of holistic Architectural development/framework and build, system hardware/connectivity and the building and testing of software RICE components in accordance with extremely strict Acquisition and MDA compliance policies and timeline of requirements for Program funding and continuance.

Demonstrated DOD knowledge of applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of the customer organizations.

Provided government compliance expertise in the development of work papers, financial data, schedule statistics and project progress to the GCSS MC PMO for the Acquisition Decision Milestone (ADM) and the Investment Revenue Boards (IRB’s).

Demonstrated DOD knowledge of design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.

Assisted and directed the USMC GCSS Integrated Project Team's with the understanding and operational and technical requirements within the WBS list of activities by phase to include: the master schedule, Test and Evaluation of all transactions and RICE components, and the overall view and compliance of the Defense Acquisition System, The Planning Programming Budgeting and Execution process, and the Joint Capabilities Integration and Development System.

Demonstrated DOD knowledge of planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs.

Utilized DoDAF and BPR to optimize functional Operational Activities across all required functional business processes and flows to ensure constant Warfighter and audit support.

Demonstrated DOD knowledge of planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information and/or video formats.

Facilitated communication between Oracle Corporation executive management and USMC senior flag rank sponsor to include the WBS Roadmap, Timeline, Resources, and contractual correlation between scope, compliance, and the GCSS MC SOW

Supplied recommendations to the DEPSECDEV on overall DIHMRS (Go-Forward) implementation and warehousing as the enterprise implementation expert

Coordinated all BTA activities in establishing a DOD BTA Center of Excellence (COE) for Oracle and SAP applications for all services, DLA, and Transcom to prove respective Proof of Concepts. Included cost estimation, vendor solicitations, hardware purchase, and website.

Detailed and produced enhancements to the DOD EI Toolkit - Implementation

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