Bijay Kumar Samantara

At-Parshu Ram Pur,Po-Kalapathar Dis-cuttack,Odisha,India

adnk9d@r.postjobfree.com

live-bijaysamantara

+91-637*******

+971*********

Career Portfolio

Nov. 2015-April.2020

F&B Team leader

Sofitel The Palm Jumeirah.

(Dubai)

April.2014-Otc.2015

F&B Team Leader

Intercontinental Hotel (IHG)

(Abu Dhabi)

Jan. 2011-Mar.2014

F&B Executive

HOTEL GREEN PARK [Hyderabad] India

Mar. 2008-jan. 2011

F&B Captain

Hampshire plaza hotel, [Hyderabad] India

Dec.2007- Mar. 2008

F&B Training Captain.

DLF Golf Country Club (Gorgon) India

Aug.2004-Dec.2007

F&B GSA (Guest Service Associate)

Fortune Landmark Indore India.

Academics

Diploma in Hotel Management from Institute of Hotel Management (IHM) Bhubaneswar India.

Certificate

Essential food Safety training Certificate from Abu Dhabi

Food Control Authority.

Certificate in MS office and Internet.

Overview

I am a dynamic hospitality professional with very good experience in hospitality sector with proven track record in F&B Management. I have exposed myself to the International market (U.A.E and India) in a variety of positions, mostly middle management. A reputed Food & Beverage enthusiast with hands-on experience in operations and showcase unsurpassed an analytic skill that heads a well-rounded team of professionals.

Currently seeking better opportunities in a multi-cultured and reputed brand within the Hospitality / F&B or Tourism Sector

Key Strengths

Coaching and motivating colleagues.

An eye for detail and the ability to drive consistent brand standards.

Leading others with purpose.

Diplomatically handling all customer complaints.

Ability to implement high standards among staff.

Ability to multitask

Experience of a high end, high volume restaurant environment.

Engaging Personality.

Sound knowledge in various outlets set-up.

Developing unique dining experiences and stabilizing repeat customers.

Hands-on hotelier.

Restaurant Supervisor at Sofitel the palm (Dubai) Operations

Food & Beverage Service Manava Restaurant is the hotel's spectacular Restaurant, served to a total estimated 600-900 covers per day.

Reporting F&B Manager or Assistant Food and Beverage Director.

In the absence of manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

Conducting on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member.

Recycle where-ever possible and enforce cost saving measures where appropriate.

Participating in staff recruitment.

Assisting with the preparing of efficient departmental work schedules.

Maintaining quality audit files within the restaurant.

Current Profile (continued)

Assisting with menu and wine list creation.

Implemented new ambiance of the restaurant and table set up.

Inventory and Budgetary Control.

Being involved in planning of promotions, purchases and pricing under the supervision of the Outlet Manager

Supervising outlet service.

Supervising the maintenance of the restaurant and service equipment’s.

Endeavour to resolve all complaints during shift and logs all complaints in log book and problem tracker system for further follow up.

Preparing daily banking and cash flow reports.

Monitor standards of guest facilities and service.

Control stock and monitor security procedures.

Maintaining Par Stock levels in Restaurant.

Guest Experience

Demonstrating service attributes in accordance with industry exactions an company standards Including :

Being attentive to guests

Accurately and promptly fulfilling guest’s requests.

Anticipate guests need.

Maintain a high level of knowledge which affects the experience.

Demonstrating a ‘service ‘attitude.

Taking appropriate action to resolve guest complaints.

Responsible Business

Demonstrate understanding and awareness of all company policies and procedures relating to health, hygiene and fire safety and ensure and reports do the same.

Familiarize with emergency and evacuation procedures.

Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes.

.

To send reference details upon request.

Training & Development

Industrial Trainee

Triumph Residency Bhubaneswar.

Food and Beverage Department trainer, trained in IHG.

Guest relation and service recovery

Risk Management For Safe Hotels

Essential Food& Hygiene TrainingCertificate from Dubai Food Control Authority 2014.

Food Safety Level 2 Certificate From Sofitel Foundation2016.

Best Basics of Revenue.

Leadership training project within F&B department.

Problem resolution and empowerment training.

Leading others with purpose.

Recognitions

Grooming Excellence Award in 2012 at Hotel Green Park Hyderabad.

Best Service Excellence Award in 2013 from hotel Green Park.

Best employ of year Award in 2018 at sofitel the palm Dubai

Personal Details

Passport Number: J4025088

Date of Birth : 08/03/1985

Nationality : Indian

Languages Known: English; Oriya; Hindi,Telugu, Basic Arabic.

Contact this candidate