Shop Manager Sales Coordinator

FLORENCE CHIMBANI

CELL +263-***-***-***

EMAIL adnk6g@r.postjobfree.com

DATE OF BIRTH 23 November 1989

ADDRESS * ******** ***** ******* ****** Zimbabwe

PERSONAL SKILLS & COMPETENCIES

• Experienced in organizing conferences, banquets and running all hotel departments.

• Excellent reading, writing and listening skills in English & Shona.

• Computer skills include: MS Excel, MS Word and MS PowerPoint, Outlook. Google Mail etc.

• Possess strong leadership skills and the ability to motivate a team, whilst also ensuring the respect of everyone’s views and contributing to creative problem solving.

• Flexible and accustomed to long working hours and will work tirelessly to produce seamless events & projects in conjunction with smooth flowing daily operations.

WORK EXPERIENCE

Operations Manager January 2020- to date

Freshly Ground Coffee Bars

• Overseeing day to day running of 4 coffee shops.

• Menu design, planning & rotation.

• Costing & Procuring Stocks.

• Staff recruitment & training.

• Preparing reports in line with ensuring business profitability.

• Ensuring maximum yields are achieved versus budgets.

• Dealing with customer relations.

Functions Coordinator November 2018- to December 2019 Food by Flo

• Preparation of menus.

• Meal & Menu planning & preparation.

• Coordinating banquets, conferences & weddings.

• Being consistently aware of new business opportunities and actioning them.

• Keeping track of service requirements for each scheduled function.

• Sourcing quotations, and procuring of stocks for functions.

• Training staff & managing staff issues and records on site.

• Establishing and maintaining connections and communication with customers, ensuring their feedback is actioned and their expectations exceeded.

• Providing logistical support for functions and managing storage and distribution of food and non-food items.

Banqueting Manager October 2017 – October 2018

Organikks Restaurant, Harare

• Attending to customer calls & emails.

• Ordering stock from suppliers and ensuring maintenance of par levels.

• Preparing Excel Reports (Tracking revenue against budget.)

• Creating Banquet Event Orders according to clients’ requests.

(i.e. Delivery times, amounts and special arrangements.)

• Supervising the handling, storage and security of all catering service equipment, conducting scheduled inventory checks.

• Preparing weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjusting schedules throughout the week to meet the business demands.

• Preparing weekly forecasts of revenues, covers and labor costs.

• Completing departmental filing.

• Projecting the visions of the department and measuring progress.

• Conducting quarterly staff performance reviews and providing council as needed. Shift Manager November2015 –September 2017

News Café Fife Avenue, Harare

• Training staff & Managing staff issues and records on site.

• Project Management.

• Guest Relations

• Stores management– facilitating distribution of stocks to all divisions and conducting stock takes.

• Managing the day to day running of business operations. Sales Coordinator/ Shop Manager Jan 2014 – October 2 015 Cake Link Bakery & Cake Bar, Newlands, Harare

• Following up on customers on sales to ensure ongoing customer satisfaction and resolving any complaints.

• Researching markets to identify opportunities.

• Maintaining and ensuring extreme service delivery. Conference, Events & Banqueting Coordinator July 2012-November2013 Three Cities’ Le Franschhoek Hotel & Spa/ Three Cities’ Peninsula All-Suite Hotel

• Making & Managing Bookings

• Reserving accommodation in connection with functions.

• Ensuring maximum yield of all venues is obtained.

• Being an effective liaison between the client and the property to ensure flawless events.

• Administrative duties –designing quotes/ packages to suit individual customer needs, assisting in banqueting operations.

• Ensuring customer satisfaction and securing repeat business. INTERNSHIP EXPERIENCE

Management Trainee (all departments) Jan 2010- July 2012 Three Cities Hotels Cape Town, South Africa

EDUCATION & TRAINING

Tertiary Education Jan 2010- Oct 2012

Qualification AH & LA Hospitality Management Diploma Institution The International Hotel School, Cape Town Secondary Education 2006 – 2008

Qualification GCE ‘Advanced Level’

School Speciss College, Harare, Zimbabwe

Cont. 2002 –2005

Qualification IGCSE ‘O-Level’

School Watershed College, Marondera, Zimbabwe

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