Supply Manager Lead Receptionist

SUSAN A. TOOMAN

**** **** * ******, ********, MI 49083

269-***-**** / ***********@***.***

I am seeking a part-time, remote position. I have worked more than 30 years in the fields of Office Administration, Data Entry and Customer Service. Benefits and hours are negotiable. References are available upon request.

EXPERIENCE

March, 2014 – Current

PARISH OFFICE ADMINISTRATOR, ST. TIMOTHY’S EPISCOPAL CHURCH

General office responsibilities in addition to scheduling numerous positions within the church, financial record review, monthly and weekly bulletins, newsletters, and annual reports. Facilitating needed information for weekly services, funerals, weddings and baptisms. Scheduling and attending virtual meetings through Google Docs. Liaison between all ministry leaders and parish rector. Reporting to rector and the Western Michigan diocesan office.

January, 2016 – Current

CLAIMS/OFFICE ADMINISTRATOR, SAFEWAY GROUP/SENIOR BENEFITS

Claims processing for Home Care, Recovery Care and Hospital Indemnity clients, including file management for both digital and hardcopy, customer service, database administrator, marketing.

September, 2004 – August 2013

RECEPTION, INSIDE CUSTOMER SERVICE REP, ROWMARK/PMC, Ltd.

Lead receptionist, in-house customer service rep, scheduler, office supply manager, back-up shipping manager.

EDUCATION

SOME COLLEGE – Multiple business courses, University of Findlay and Owens Community College.

HANCOCK LEADERSHIP – Nine-month program of introduction to county government, agriculture, businesses, education, health and non-profits in Hancock County, OH. I served on the board of directors for a 4-year term. I also served 4 years on Hancock Youth Leadership board high school students where I held the offices of President and Secretary.

SKILLS

All Microsoft Office programs, Email, Google Docs, Facebook, customer satisfaction, leadership, continuous improvement, self-starter, dependable, organized, encourager. Success means completion of projects and customer satisfaction. I am certified as a Team Facilitator/Trainer and was awarded a Distinguished National Leadership Award.

ACTIVITIES

I enjoy people. I enjoy working independently, as a team, or as a team leader/facilitator. I have developed and delivered training sessions for leadership, team building, how to handle difficult people, customer satisfaction, time management, on time delivery and basic computer skills. My volunteer history includes March of Dimes, Gus Macker Basketball Tournament, St. Jude’s and many church, school and community events. Personal hobbies include grandchildren, reading, traveling, crochet and gardening.

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