Sharon

Williams

Profile

Results driven, creative HealthCare, banking and sales professional with sixteen years in the industry.

Self-motivated team player who is able to work independently.

Learns and adapts quickly to new procedures and technologies.

During tenure at top organizations, created an incentive recognition program and a business resource guide to assist in reducing operational errors.

Met and exceeded management division goals by over 20% for two consecutive fiscal periods.

Proven ability to complete complex and challenging assignments under pressure in a team based environment.

ADDRESS

204-17 Hillside ave apt 302 Hollis,NY 11423

PHONE

917-***-****

EMAIL

adnk0g@r.postjobfree.com

EXPERIENCE

•3/2017–01/2020 Accessioning Supervisor-Enzo Biochem Inc.

•Farmingdale, New York

•Managed a team of 22 specimen processors to ensure safe and accurate handling of clinical samples (urine, stool, and blood)

•Supervised the team to process 1800-3600 samples daily.

•Duties also included adhering to NYS and CAP policies to ensure positive results during audits and inspections.

•Administrative duties included preparing and delivering annual performance reviews, payroll PIPS, and other performance reviews.

•Participated in hiring, on-boarding, and training new hires

•Conducted and led monthly meetings to update the team on stats, performance, and new business policies

•Represented the department in monthly QA meetings to deliver monthly department performance and explain any deficiencies, develop and explain process improvements.

•05/2015-08/2015-Corporate Trainer (contract assignment) Bombardier-

•JFK Airport, Jamaica, New York

•Contracted by Bombardier Transportation to engage managerial employees in different training exercises including communication, public speaking and diversity.

•Provided training materials and administered tests to reinforce training.

05/2010-04/2013

Supervisor, Front End Systems-LabCorp-Uniondale, New York

•Managed a staff of 12 clinical specimen processors while ensuring accurate tests results for LabCorp clients.

•Trained and developed new hires

•Reduced department overtime costs by 20%

•Received, sorted, and organized and split and average of 1800 samples daily.

•Received the Northeast Division “Branch of the Quarter Award” 3rd Quarter 2010

•Interfaced with internal and external customers to ensure deliverance of quality service

•Performed administrative duties such as payroll, supply inventory, annual performance reviews, including disciplinary action

•Conducted monthly one-on-one meetings with staff to discuss/review areas of development and performance improvements

•Traveled to other branches in the NY/NJ metro area to assist during staff shortages and ensure adequate coverage

3/2006-12/2008-Supervisor, Post Sale Client Services-Broad ridge Financial Solutions-Deer Park, New York

•Managed a staff of 15 client service reps to service the accounts of over 100 banker- broker fulfillment needs.

•Clients included, Merrill Lynch, Morgan Stanley, Citigroup,

•Fidelity, MassMutual, Edward Jones, JPMorgan, Goldman Sachs and other banks and investment firms.

• duties included daily monitoring of client’s electronic trade files, meetings with clients to discuss any company performance issues, primarily systemic, ensuring accurate coverage to ensure seamless client deliverables.

•Lead client/user group meetings on and off site to foster stronger business relations.

•Supervised accurate and prompt delivery of clients electronic files

•Monitored project completion from initiation through delivery.

•Trained and develop new hires

•Managerial duties included payroll, annual performance reviews, promotions based on merit and monthly one on-one meetings.

07/2002-3/2005-Unit Manager/AVP-Inbound Sales, Retention-Citibank-Melville, NY

•Supervised a team of 20-35 sales associates in a sales call center environment

•Met and exceeded quality, timeliness, and salesmanship, productivity goals through the motivation of others.

•Assisted Human Resources with recruiting potential candidates via job fairs and interviews

•Provided sales coaching, performance feedback, training and motivation in order to develop a world class sales environment.

EDUCATION

St. Johns University-Jamaica, New York

2000-2002 • Bachelor of Science in Business Management

University of Maryland-College Park MD

September 2019 • BS Healthcare Administration

Anticipated date of graduation-May 2024

KEY SKILLS AND CHARACTERISTICS

Supervisory Experience

Time Management

Lucent, Citibank telesales, MIS, Oracle Tele business, and Quality Assurance Program-Witness

Microsoft Office

Excellent oral and written communication skills.

Highly organized

Proficient in Spanish (verbal and written)

Skilled problem solver

Team player with exceptional leadership abilities

Payroll Systems-Ceridian-time ADP, and PeopleSoft

Client Support

Project Management

Call Center Operations

Audit policies and procedures, ISO, Sarbanes Oxley

NYS and CAP audit policies

Ability to update SOP manual when applicable

Staff Training and development

Regulatory Compliance/BSA, Fair Lending act

CPR/AED for professional Rescuer and Health care providers

AHA-certified-May2018

References available upon request

S/W

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