Kimberly Gutierrez

adnjvn@r.postjobfree.com• 682-***-****

EDUCATION

The University of Texas at Austin, Bachelors of Arts Fall 2016 – Fall 2021

Major: Human Dimensions of Organizations

Minor: Foundations of Business, McCombs School of Business

WORK EXPERIENCE/PROJECTS

Lexington Health Network, Clerical Support/ Receptionist October 2020 - Present, Bloomingdale, IL

· Human Resources: Providing excellent customer support by greeting- residents, families, prospective customers, physicians, vendors

· Human Resources : Assisting Administration, director of admissions, social services, and clinical staff members

· Human Resources: Distributing and Maintaining information - making announcements, sending faxes, beauty/ barber shop, ancillary services ( dentist, podiatrist, audiologist), resident newspaper

· Human Resources: Answering the telephone- taking messages, connecting the caller to the appropriate staff, knowing the staff and their roles, providing facility information

· Financial :Handling checks/ money copying and keeping check catalog updated for financial coordinator

· Clerical Support : Making appointments / schedules - ancillary services such as dentist, podiatrist, audiologist, beauty/ barber shop

· Clerical Support : Mail - sorting, securing postage, signing for deliveries, sending certified mail, opening selected mail

· Clerical Support : Securing repairs for office equipment - copy machine, fax machine, phone printers

· Clerical Support : Copying information - medical records, Public Aid Applications, staff requests, daily resident count

· Clerical Support: Typing / data - entry, patient face sheets, wrist bands, care plan letters, data on admissions and discharges, new medical records, activity calendars,embling materials for medical records / facility brochures·

HDO Master’s Program, Consulting Project January 2020 - April 2020 Austin, TX

· Identified and analyzed methods to improve the hybrid learning experience of Zoomers in masters program ( pre Covid-19 and after)

· Human Resources : Facilitate departmental Zoom coaching and Training

· Human Resources : Identify communication strategies with department faculty and stakeholders

· Accounting and Business : Develop and Consult with Director on planning, best practices and policies

Ic2 Research Institute, Consulting Project January 2019 – April 2019 Austin, TX

· Consulted a non-profit organization that was designated of a culturally marginalized group

· Identified methods to increase the number of volunteers through bulk registration in student organizations and local businesses

· Proposed virtual orientations to modernize ineffective and inefficient recruitment of volunteers

COMPETENCIES · Critical Thinking, Strategic Planning, Problem Solving, Attention to detail, Effective Communication, Conflict Management, Organizational Consulting, Proficient in Microsoft Office Series, Bilingual Spanish Speaker

ORGANIZATIONS

Human Dimensions of Organizations Undergraduate Society September 2017 – Present Co-Founder

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