Kimberly Conner Résumé * of *

KIMBERLY CONNER

adnjvm@r.postjobfree.com Port St. Lucie, FL 772-***-****

linkedin.com/in/kimberly-estes-conner-14651136

Business Development Manager Administrative Manager Team Leader Customer Service Specialist An extensively experienced Operations and Business Development Professional with a history of delivering consultative sales excellence. Heightened communication skills underline an ability to effect stellar account management and engage internal and external stakeholders. Focused on providing exquisite levels of service; turning customers and clients into brand ambassadors. A successful team leader promoting sales achievement and revenue growth through progressive sale pipeline creation. VALUE ADDED SKILLS

Customer Service Consultative Sales Interpersonal Communication Sales Team Leadership Process Optimization Strategic Sales Planning Contract Negotiation CRM Business Development Sales Pipeline Creation Lead Generation B2C Sales Sales Team Leadership Document Management Operations and Administrative Management Active Listening Marketing and Branding Scheduling RECENT EXPERIENCE

MV TRANSIT

Port St. Lucie, MO Transportation Coordinator June 2020 – Present A North American transportation leader with operations across the US and Canada offering a range of Paratransit, School, Commuter and Special Needs transportation services where I:

• Manage reservation process; arranging pick-up and drop off schedules.

• Coordinate transportation services with senior and assisted living facilities.

• Assign drivers to runs.

• Maintain trip manifests and billing documentation.

• Communicate with drivers during operations to ensure on-time service and to assist with passenger problems.

• Provide feedback to safety team to enhance road safety and operations.

• Respond to and help manage accidents and incidents.

• Fill vacant shifts to ensure full-service commitments. MOM 365 NEWBORN PHOTOGRAPHY

St. Charles, MO Customer Relations / Trainer January 2012 – December 2019 The largest professional newborn photographer in the US with operations expanding to the UK, China, and Saudi Arabia with more than 1700 professional photographers conducting at home and in-hospital photo shoots. Helping drive business development and overseeing service delivery, I:

• Oversaw the photographer hiring process and led initial in-person and remote onboarding and training activities.

• Maintained relations with photographer network, reviewing service performance and coaching for

• increased success

• Spearheaded client relationship management; reviewing package options and prices with customers.

• Helped develop regional and digital marketing and branding strategies.

• Conducted market and trend research to support sales and market expansion efforts.

• Designed sales and promotions initiatives to drive revenue increases.

• Collaborated with management team to implement elevated customer service standards.

• Managed the invoicing and accounts receivable process. Kimberly Conner Résumé 2 of 2

CANVAS THE ROADS

Stuart, FL Outside Sales Director December 2009 – January 2012 A marketing, sales and lead generation role in which I:

• Defined regional market expansion strategies; establishing sales objectives and performance metrics.

• Accelerated business planning to develop a long-term strategic sales focus.

• Drove outside sales building a sales pipeline; securing client sales appointments.

• Developed and executed local marketing initiatives

• Mentored and coached teams to drive performance and sales quotas.

• Employed consultative selling techniques to meet and surpass weekly and monthly targets; successfully increasing corporate revenues by 50%.

METABOLIC WEIGHT LOSS SOLUTIONS

Port St Lucie, FL Marketing and Sales Director January 2010 – December 2011 With locations across Florida, a leader in the weight loss industry focusing on a holistic approach to weight management through diet planning, behavior modification and exercise. Leading branding and market outreach activities; I was responsible for:

• Promoting service and product offerings to drive sales activities and new client acquisition; surpassing initial targets by 15%.

• Assisting in the development of weight loss programs.

• Meeting with potential clients to determine needs and objectives.

• Preparing and deliver presentations on products and services.

• Leading administrative duties; managing documentation and responding to client calls.

• Creating sales and financial data reports for senior leadership team.

• Following up with new clients to ensure satisfaction with program and service. FLORIDA POWER AND LIGHT CO.

Stuart, FL Meter Reader January 2007 – January 2010 Conducted meter readings at residential and commercial clients’ addresses. LA WEIGHT LOSS

Jensen Beach, FL Center Manager January 2005 – January 2007 Contributing to sales efforts; increasing year on year revenue by 30%; primary duties included:

• Developing tailored service plans to meet individual clients’ needs.

• Leading and mentoring a team of 15 employees and trained counselors to ensure complete end-to-end care of customers.

• Demonstrating product benefits and capabilities to potential clients.

• Updating clients on promotions and sales.

• Building a funnel of prospective customers through use of business directories, conferences, trade shows and referrals.

Prior Professional Experience

• Bayshore Real Estate Group Port St. Lucie, FL Realtor 2003 – 2006

• Orlando Team Sports Pembroke Pines, FL Sales Manager 2002 – 2004 EDUCATION

Associate of Applied Science; (2015)

Waubonsee Community College Sugar Grove, IL

Formal References Will Be Provided Upon Request

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