Name: Ray Ong

Phone: +659******* or +61-410******

Email: adnjrj@r.postjobfree.com

Address: North Bridge Road

Personal Details

Nationality

Race

Age

Marital status

Last Company

Expected Net Salary

Reason of leaving

Years IT Experience

Preference location

Singaporean holding Australia visa 309

Chinese

49years old

Male/Married

Bank of America (Work from Home in SG)

7K SGD

One year project Contract end

22

Any location

Objective

Looking for a challenging position in Information Technology field in a prestigious organisation where I can utilize my professional experience and maintain career enhancement as well.

Academic Qualification

Sep1998-June2000

Sep1992-Sep1998

July1989-June1992

Jan 1985-Dec1988

University of Portsmouth, UK London

Bachelor Degree in Computer management

(Third class Hon)

6 Years Bond with Republic Singapore Navy as Senior Electronic Technician

Singapore Polytechnic

Diploma in Nautical Studies

Rangoon Secondary school

5 General Cambridge Examination O Credits

A team of 6 are currently working on large scale I.T remotely rollouts international wide including AMS, EMEA and Asia Pacific region to upgrade 30K HVD machines to window 10 through SCCM OSD software center and installing necessary app through software distribution.

backup/restore user data, upgrade existing user hvd from window 7/8.1 to window 10, migrating user profile, installing user requested applications and deploying new VMware HVD machine for those failure upgrading OS machines as per the schedule, and work directly with helpdesk and onsite engineer to resolve any issues pertaining to migration process

The migration was divided into three phases such as setup new VMware HVD machine for those existing failure upgrade machines; prior migrating backup user data and email, upgrade the window 7 or 8,1 to window 10 in after creating the image using the SCCM task sequence and deploy standard application through the sccm application deploy

Creating Virtual Machines in VMware Workstation for those failure OS upgrade machine

• Click New Virtual Machine, Select the type of virtual machine, Select window 10 guest operating system from installer disc image file, enter product key, Create a user name and password, enter virtual machine name and specify a location for virtual machine files, configure the configuration settings such as virtual machine's disk size, memory, processor etc

CREATE SCCM WINDOWS 10 TASK SEQUENCE

• Create Task Sequence from the select Install an existing image package, Enter Task Sequence Information, enter the information On the Install Windows pane, Configure Network, Install Configuration Manager Client, we don’t want to use User State Migration, configure software update, configure Install Applications only common application

Deploy SCCM WINDOWS 10 TASK SEQUENCE

• From the OS of the task sequence in Software Library to deploy

, select the collection you wanted to deploy on that day, configure the deployment setting, set the scheduling time, set the user experience, set alert, select the DP,review the summary setting

• Method 1, Once the machine is booting and waiting for the PXE to respond, SCCM Distribution point is sending the boot image to our VM, it pop up with Welcome to the Task Sequence Wizard, select the task sequence, window 10 task sequence starts

• Method 2, we can schedule the OS package from the smtool web sites, select the window 10 package, manually select the machines, schedule the deployment, manually rdp or vmware horizon client to user HVD, manually upgrade the OS in software center

Deploy Application through sccm console as per user request Create application through application management in software library, select native window installer, specify location msi file, Install for a system if resource is device, otherwise install for user, key in the application information, right the application and deploy, browse for collection, select the DP, select deployment setting, set the schedule, set user experience, review the app summary

July 2020- July2021

VMware client and window 10 migration

Engineer

Bank of America

Last Pay $7200

May 2018- May2020 Parkway Pantai Hospital

End User Support Supervisor

Cum SCCM2016 deployment administrator Last Pay $6200 with 1 month Bonus Parkway Pantai, Ltd. is a medical company based in Singapore has 4 hospitals which regard as 4 sites, 60 privates clinic added as single sites and two support operating office in Singapore. It is the Southeast Asia's largest private healthcare provider, and one of the largest in Asia. . All user request and administration task are requested through Zoho manage engine ticketing system, share point or email .

Daily Business as Usual office end user supporting supervisor (Gleneagle Hospital)

• Lead and manage a team of 2 End-user Support administrator to deliver the hospital services within the SLAs on a consistent basis.

• Proactively identify and lead clients service projects to improve service performance and efficiencies.

• Responsible for the implementation of various technical solutions to satisfy user requirements within the budget and project schedule.

• Monitor the service level performance and address user satisfaction and issues.

• Review the performance and skills set of the team members and provide recommendations on the areas of improvements.

• Prepare and provide the weekly and Monthly Service Reports to the Manager

SCCM 2016 deployment Administrator

• Create collection using WQL queries, create custom device and users, administer user and security roles

• Deploying application and packages (Create new application, user deployment, deploying package)

• Deploying software update (Retrieve Patch information from portal, Email broadcasting to respective person, software update point configuration, download software update, automatic deployment rules, deploy software update)

• OS deployment (create boot image, create OS image, create task sequence

,create device drivers, deploy window 10 )

• Configure anti malware client setting, manage anti malware policy and manage malware outbreak simulation

• Configure configuration management and baseline, remediating non compliance, importing baseline

• Manage software and hardware inventory, software metering, configure reporting service, subscribe report, create custom report

• Troubleshooting using status message, status summarizer, SCCM service manager,Client log files, SMS trace

May 2017 - May 2018 Maersk Oil - Singapore Tuas

Project Engineer cum 2nd LINE DESKTOP ENGINEER Last Pay SG5000 + $1K Allowance Prosource is a managed IT services provider focusing on infrastructure, operational and project requirements across the corporate enterprise market and outsourcing supporting Maersk Oil newly built vessel in Singapore . Our global office presence extends from Aberdeen and London in the UK. It is project engineer role cum Desktop Support Engineer for 1 year contract base in Singapore.

Daily Business as Usual office end user supporting

• Building, configuring, upgrading and imaging desktops and laptops in both office and vessel

• Setting up new users and disabling expired accounts in accordance with HR requirements

• Supporting remote users from various branches office

• Working with call logging tools to track and maintain all call status

• Troubleshooting and maintenance of desktops, laptops, printers, network components, IP phone and Video conference.

• Installing and configuring various software that is most commonly used in vessel industries

• Administration of Microsoft Active Directory accounts, groups and first level administration of exchange platform such as archiving mailboxes, creating mailboxes and group, and moving mailboxes from one group to another

• Ensuring all asset and software purchased licensing is recorded and maintained

• Responsible for managing backups and tape rotation

Setup IT equipments in the newly build vessel

• Building, configuring, upgrading and imaging desktops and laptops in both office and vessel

• Ensuring anti virus definition and Microsoft patches upgrade are applied and kept up to date on desktops and laptops

• Backup all users data and email and Installing Common Environment OS image

• Assisting internal user moves from office to newly build vessel including phones, laptop, printer and patching of network cables

• Setting up new printers and scanner in the vessel

• Setting up and mount new infrastructure hardware such as HP server, cisco router and switches together with my Aberdeen colleagues in the vessel rack

• Setting up video conference and IP phone in the vessel

• Creating purchase requisitions for both IT hardware/software for newly build vessel

• Responsible for IT procurement shipping from Aberdeen to Singapore vessel

• Identifying and reporting those IT aspects such as setup and faulty issues and escalating any problem to relevant departments or authorities. Mar2014- Mar2017 Sapa Hydro Group – China And Australia Site Migration Engineer

(3years Project) Last Annual Salary $72K(exclude 1mth bonus) after Taxes Sapa are decommission of IT services away from their previous local provider to move to another in house IT function. Part of the migration will involve a Windows XP to 7 where expected to communicate and meet with users across few sites within China

(HK,Macau, Suzhou, Shanghai) and Australia (Darwin and Melbourne)

Upgrade Window XP to Window 7 SP

• Backup all users data and email, Installing Common Environment OS, Install individual site application, printer/scanner, Setup Email, Setup VPN clients configuration, mapping network drives and restore users data and email

• Coordinate priorities between the IT department and user departments; and coordinating vendors involvement with technical issues

• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.

• Create VPN test environment is to test the network speed, security and performance that simulates your production environment as closely as possible

• At the end of your successful project hold a review with the team and post documentation for observations and recommendations about follow up issues, process and priorities

Quest Migration Manager 8.7

• With QMM we have successful migrate 320 AD account and 64 groups

• Creating a Migration Session, Select Source Objects, Select Target Container, Set Security Settings, Specify Object Processing Options, Select Migration Agent

• Installing the Directory Synchronization Agent and Configuring the Synchronization Job

Quest Migration Manager 4.8.1

• Using Self-Service Desktop Migrator (SSDM) to migrate all users mail files and personal address books from Lotus Notes to Exchange mailbox, and migrate your Notes archives into Outlook personal folder (.pst) files. Jan 2009 - Jan2014 Getronics Solution Outsource to MSD SCCM & Bladelogic Administrator lead Last Annual Salary $90K(inclusive 2mth bonus) My Team is responsible in remote operational support and managing of a globally infrastructure administration involving SCCM and Blade logic . My responsibility is to lead team of 4 administrators and managing SCCM request and deploying patches and application across multiple sites to 60000 clients through SCCM 2007 . All administration task are supported in remotely to provide technical assistance to users request through remedy, mercury, share point or email .

SCCM 2007 R2

• Deploying application distribution (create collection, create program or packages, update the Distribution point and Create advertisement )

• Patching (Retrieve Patch information from portal, Email broadcasting,

• raise change request, create collection, install WSUS, create search folder, create deployment template, create update share, create deployment task, create update list )

• OS deployment (create network acct, create config client package, create DP, deploy boot images, prepare source file & Image folder, Add OS install package, distribute package, build & capture image, edit task sequence, advertise task)

• Manage clients software & hardware inventory through reporting node, queries & web access .

• Publishing of application through Merck Software on Demand web site through webadmin apllication

• Troubleshooting using status message, status summarizer, SCCM service manager,Client log files, SMS trace

Bladelogic Administration 7.4

• Generate BladeLogic Monthly licensing Report for BladeLogic user group

• Administer BladeLogic user account creation and deletion, role and ACL as well as the requests for the decommission of servers

• Assitance to SA for all scripts, component templates, components and depot

• Troubleshooting and manage IQOQ, Remedy Integration, Add Server, Populate Reports, Update Server Properties and Push ACLs jobs

• Troubleshooting BladeLogic AppServers and ReportServers issues and services

• Housekeeping BladeLogic server data and performance Oct06- Oct08 ITT industries (Senior IT Executive )

50% End User computing support

• Document standards and procedures for all desktop and peripheral hardware/ software implementations, inventory & licensing

• PC day-day operational support such as backup user data & email, printer, install software,proxy & VPN & blackberry handheld & Email, PC & printer hardware upgrade, support client engineering softwares such as minitab, Pro-E, hyperion

, citidirect, mapics, stream etc

• Troubleshoot window performance, driver, printer, application, blackberry, virus, VPN, email, roaming profile, internet explorer issue

25% Project management involving Domain Migration

• Involve in planning,scheduling and coordination, setting up new child 2003 domain controller,using NetIQ DMA to migrate all users account, computer and group membership

File/Print Server Setup

• Involve planning and setup of file/print server OS, configure TCP/IP address

,configure data permission using NTP quota, configure IP address and drivers for print server, install Veritas backup, UPS, Norton anti virus server, terminal services, patching hotfixes, import security templates . New Deployment Vista client

• Upgrade Vista PC deployment from XP involving backup data & email, installing window, install drivers and printer, configure drive mapping, install standard software, join domain, configure proxy & VPN & blackberry

25% Server administration

• Administering 2 Child DC act as DNS & DHCP service and 2 file/print server

• Managing Users, group, computers account, OU using ADUC

• Administer window 2003 file/print server using technology of NTFS / Sharing permission, Disk quota management & print management

• Perform Monthly server maintenance such as Disk management, generate performance report through resource manager, patching, update antivirus definition, log event viewer .

Aug04-Aug06 ABN AMRO Singpore Bank (SEA regional System Admin ) Responsible in remote operational support and managing SEA infrastructure using technologies of File/Print server, Exchange, DNS, DHCP, SafeBoot, LAN, WAN

,customized Windows system builds functioning as Consistent Office Environment (COE) design standards.

Administer Win2003 R2 server

• Window & security patches,run mpsrpt report & MBSA analyser

• Managing users/group/computers/OU using ADUC

• Administer file server in User home directories using DFS or Sharing/NTFS permission, group policy object, directory structure auditing, roaming users profile, printing, internet information services

• Troubleshooting servers using event viewer, knowledge base/technet, alert, services, system monitor, logs, task manager, HDD/Raid performance using Compaq insight manager, server health using performance & logs console

Administer Win2003 exchange server

• Troubleshoot Outlook web access and outlook clients connectivity

• Administer recipient, policies, distribution list, administration group, storage group,mailbox store, public folder, Offline address list

• Administration through mmc, ESM, exchange delegation wizard,exchange task wizard

• Migrating Clients outlook profile and mailboxes through Quest migration tool

• Recover mailbox using Quest Recovery Manager for Exchange & Exchange mailbox recovery center

• Troubleshooting using event viewer, knowledge base, services, system monitor

, diagnostic logging, queue viewer & message tracking center

Administer Blackberry

• Supporting BB model 6710, 5810, 7730, 6200, 7230, 7290, 7100G

• Troubleshooting messaging issue such unable send / receive through handheld, file could not saved, intellisync, cannot browse web, cannot syn with PC, Updating servicebook

• Data transfer from another PDA, desktop syn, BB Desktop Software connect to Link2Exchange, Activate Enterprise activation, Backup & Restore data, wipe handheld

• Using BB diag tool such as Execute bbsrptest.exe, IEMSTEST Utility, check user ‘s mailbox permission

Banking application support

• Install and troubleshoot Client AAMaster, AS400, Bank station, Bloomberg, Cashin, Cisco dialup, e-giro, Elektra Mobius, Famas, Fernices 2000, Finacle, goldmine, Johnhancock, hummingbird, ICE, Hexagon, Kondor, Marginman, Marketsheet, Merva, Mindalign, Peoplesoft, Pinpad, RXM, Saggio, SmoothPC

, sun accounting, swift alliance, triple A, Wall street, AIA Software, WINSRP

Deploying 1200 Safeboot Device Encryption laptop client (3mth project)

• Preparation of safeboot client deployment, coordination, Add user domain-ID to ADUC, Create SMS collection & advertisement to distribute safeboot,add users machine, syn and reset group configuration in SBadmin console . June00-June04 Sembcorp Utilities Pte Ltd (System Engineer)

50% End User computing support

• Workstation on site support such as Win95/98/NT 4/2k Professional .

• Proficiency in HP desktop and laptop hardware configuration and specification

• Backup data and email, Installing/troubleshoot OS, BIOS configuration

,troubleshoot window performance, drivers, printer/scanner, Others administration involved LAN/Dialup & Email configuration, users account management, troubleshooting network, NTFS/sharing permission

• Install VPN client, Pacific internet GRIC or IPASS, wireless card

50% Managing Project Setup(under senior engineer guidance) Domain Migration

• Setup new child domain controller, and configure IP address/DHCP/DNS/WINS services in child DC

Server Consolidation

• Setup file/print server OS, configure server permission, configure print server and install relevant s/w.

Network Infrastructure

• LAN infrastructure setup such as planning, coordinating with the users/vendor, prepare quotation, planning LAN layout, set up the server, router, switch, UPS and rack in new location.

Abilities or Skills

• Experience install, administer, maintain and troubleshoot Windows XP/7, Win 2k3/2k8 Server, Win 2k3 Exchange Server, SCCM 2007 server, RIM blackberry, Bladelogic7.4 and Cloud Platform

• Remote Technology such as Terminal service, Remote Desktop, Remote Assistance, Netmeeting, PCanywhere,SCCM remote tool

• Familiar with Compaq Proliant Smart Start & Insight manager software, Veritas backup s/w and Norton Symantec.

• NTP Quota & Sentinel ease software, Blackberry software, Quest Recovery Manager for Exchange Version 3, NetIQ domain migration tool

• Familiar with Bank working environment, policies, procedure and application

• Project management skill involving with evaluate user requirement, coordinating vendor, determining system specification,setting technically aspect, post project support, documentation

Contact this candidate